Bijo Cyriac
Senior Quality Manager
Kochi
Summary
Results-oriented Project Quality Management polished in developing quality improvement plans and monitoring employee performance to cultivate adherence to company standards. Focused and driven with aptitude for process improvement. Dedicated to going above and beyond to mitigate risk and improve quality.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Senior Quality Engineering Manager
Tata Consultancy Services
Ernakulam
04.2020 - Current
- Integrated diagnostic automation to accelerate and sharpen post-production testing.
- Supported quality team members during corrective action updates.
- Escalated concerns about project and process quality, referring discovered issues to engineering manager for correction.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Led problem-solving activities to quickly identify and permanently resolve quality and productivity issues.
- Performed quality inspections and drafted reports to detail non-conforming material issues.
- Built strong rapport with team members, management and clients to facilitate efficiency and productivity.
Quality Assurance Lead
Tata Consultancy Services
Ernakulam
10.2017 - 03.2020
- Investigated variances, performed root-cause analysis and documented corrective actions to resolve complications.
- Established metrics, applied industry best practices and developed new tools and processes.
- Established and updated QA processes and metrics in line with industry best practices and project goals.
- Acted as key point of contact for all QA aspects of releases by providing QA services and coordinating QA resources internally and externally.
- Communicated directly with QA team to resolve user-reported problems and questions.
- Created requirements for milestones and monitored completion of tasks for QA team.
- Coached and motivated 20 plus-person QA team to develop competencies.
- Managed testing initiatives, establishing metrics, standards, methodology and necessary testing precautions and scheduling execution.
- Performed internal audits to maintain operating procedure and regulatory standards compliance.
Project Management Office (PMO) Manager
Tata Consultancy Services
Ernakulam
02.2016 - 10.2017
- Obtained needed resources by strategically negotiating with stakeholders and outside suppliers.
- Adhered to budget requirements with excellent planning and consistent expense monitoring.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Instrumental in setting up project team at Onshore and Offshore.
- Initiated Project Methodology discussions and Created/Maintained Integrated Project Plan
- Management of Project Resources in multiple locations and Project Billing coordinations
Junior Quality Manager
Tata Consultancy Services
Ernakulam
05.2013 - 02.2016
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Developed and deployed production control plans and created work instructions and procedures.
- Improved quality processes for increased efficiency and effectiveness.
- Led Agile quality-assurance projects and enhanced productivity, realizing 30-40% increase in profits.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Minimized costs and maximized returns resulting in $50000 savings.
Data Processing Analyst
Tata Consultancy Services
Chennai
09.2008 - 04.2013
- Forecasted and tracked marketing and sales trends by thoroughly analyzing collected data.
- Devised and evaluated methods and procedures for collecting data such as surveys, opinion polls or questionnaires.
- Analyzed survey data and generated insights by importing data sheets from survey projects into survey analysis software.
- Created and presented real-time reports on current market conditions to upper management.
Customer Management Executive
Citi Global Services Ltd
Chennai
04.2007 - 04.2008
- Provided team with tools to complete deliverables.
- Developed projects and tracked performance.
- Led communication and change management for organizations.
- Utilized critical thinking skills and decisive judgment to work with minimal supervision.
Customer Relationship Manager
Hinduja TMT
Chennai
02.2006 - 03.2007
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Educated customers about Telecom process and processed purchases.
- Worked with clients to address and respond to client and partnership management issues.
- Made customers aware of current and new programs and services.
- Managed department call volume of 70-80 calls per day and coordinated department schedules to maximize coverage during peak hours.
Education
Master of Arts - Bio Informatics
Karpagam Arts And Services
Coimbatore 06.2000 - 06.2003
Skills
Quality improvement plans
Quality assurance
Risk management
Root cause analysis
Production traceability
Continuous Improvement
Staff training and development
Timeline
Senior Quality Engineering Manager
Tata Consultancy Services
04.2020 - Current
Quality Assurance Lead
Tata Consultancy Services
10.2017 - 03.2020
Project Management Office (PMO) Manager
Tata Consultancy Services
02.2016 - 10.2017
Junior Quality Manager
Tata Consultancy Services
05.2013 - 02.2016
Data Processing Analyst
Tata Consultancy Services
09.2008 - 04.2013
Customer Management Executive
Citi Global Services Ltd
04.2007 - 04.2008
Customer Relationship Manager
Hinduja TMT
02.2006 - 03.2007
Master of Arts - Bio Informatics
Karpagam Arts And Services
06.2000 - 06.2003