Bijo Johnson

• A] Calling planned candidates for documentation as per vessel planning in coordination with group heads in Andheri office, sourcing team, visa department, license department etc.
• B] Job involves medicals & screening of profiles.
• C] Checking documents as per checklist.
• D] Applying flag state as per vessels.
• E] Sending travel details to travel department.
• F] Issuing safety gears for joining crew members.
• G] Updating and checking DG details of each joiners.
• H] Domestic flight booking for each joiner.
• I] Informing candidate for covid test as per SOP.
• J] Handing over candidates documents after briefing.
• K] Updating PJ checklist in paris software.
• L] Sending contract extensions to onboard candidates as per instructions.
• M] Maintaining and sending
• N] Filling various visa forms as per requirements and coordinating with visa department for various queries.
• O]Sending Emails to onboard Master as per query raised.
• P] Addressing license query received from consulates & forwarding documents.
• Q] Sending hotel booking emails for joiners accommodation. R] Sending revised sea after revision of

Worked as a Technical Analyst for COMCAST

Review customer service notes :

● Check status of services on account in diagnostic tools

● Take appropriate steps to resolve customer's problems

● Troubleshoot technical issues related to customer’s services

● Communicate effectively and close the loop with clients in case of observations

● Update status in internal as well as client tools

● Meet process expectations with high quality standards and adherence to SLAs

• Also had Hands on Adhoc client files and floor support for new trainee batches

• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
• Performed targeted collections on past due accounts aged over days.
• Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
• Researched and resolved customer claims related to shortages, discount violations and returns.
• Analyzed, prepared and issued chargeback notices for payment to prevent third-party collection agency involvement.