Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
AdministrativeAssistant

BIJON DAS

Director Of Operation
Hyderabad,Telangana

Summary

Around 15+ years of experience in the Recruitment Industry which is dedicated to US IT Staffing. which includes proven work experience in training & development, Recruitment, Business Development, and Account/Delivery Management. Around 7+ years of experience in Business Development and account management. Maintained strong networking close to 12000 connections on LinkedIn. Strong experience in the US Staffing recruitment market (US). Expert. Knowledge of recruitment software and databases. Experienced with specializing in recruiting both functional and technical. Excellent in Team Management. Recruiting, interviewing and hiring staff. Analyzing productivity data and optimizing staffing and production capacity. Have managed a team of 25+ members working across various requirements given by different Clients. Supported IT, clients, with their need for IT recruiting spanning high-end technical professionals. Specialties: End-to-end Recruitment, Company & Competency mapping, identifying prospect clients, project mapping, headhunting, sourcing, interviews, MIS [data- base management], Team Management etc. Strong Recruitment& Manpower Delivery Experience along with networking and negotiating skills & Organizational Administration. Excellent written and verbal communication skills. Skilled Operations Manager talented at improving team performance through innovative management techniques. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty. Dedicated Operations Manager and effective leader who excels at using proven methods and cutting-edge technology to successfully cut costs, streamline operations and increase productivity. Qualified Delivery Personal with extensive background in advanced management processes. Utilizes superior communication skills to build meaningful, trusting relationships that exceed client demands. Highly skilled project manager with outstanding team leadership abilities to meet targets consistently. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Dedicated Business development/Delivery with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals.

Overview

16
16
years of professional experience
3
3
Languages

Work History

Director of Delivery & Operations

Zortech Solutions Inc
Hyderabad
07.2022 - Current

Head

  • I currently manage 25-30 Recruiters in My Team who worked for multiple Clients
  • Oversee recruitment and its operations
  • Identify and target areas in which a business can improve operation
  • Develop and monitor revenue margins, operating expenses, and budgets in conjunction with the Chief Financial Officer
  • Drive the planning and orchestration of business objectives
  • Be a subject matter expert in process improvement, organizational design, and management/measurement systems
  • Research and implement new directives for business growth and prosperity
  • Hire and manage a team of professionals
  • Develop and implement guidelines for employee evaluations, recruitment, and promotion
  • Oversee employee productivity, training, and personal/career growth
  • Lead strategic initiatives to improve scalability, agility, and efficiency
  • Lead and manage teams
  • Streamlined operations to consistently deliver on targets
  • Hired and evaluated associates and management staff to add to workforce and meet demands
  • Implemented operational strategies to build customer loyalty and retention.

Team Lead/Associate Delivery Manager

BC Forward Inc
Hyderabad
11.2021 - 06.2022
  • As a Delivery Team Lead, I managed 25-30 Recruiters in My Team who worked for JP Morgan Chase
  • Established quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated; identifies opportunities for improvement
  • Reviews, analyzes, and evaluates business procedures
  • Implemented policies and procedures that will improve day-to-day operations
  • Ensured work environments are adequate and safe
  • Oversees manufacturing, purchasing, and sales departments, ensuring each is reaching goals set by departmental and company leadership
  • Planed, directed, controlled, implemented, evaluated, monitored, and forecasted budgets and cost of sales in each division to achieve financial objectives
  • Communicated and explained new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale
  • Improves customer service and satisfaction through policy and procedural changes
  • Leads coordination and integration of efforts among operations, engineering, technology, and customer service divisions to produce smoother workflow and more cost-effective business processes
  • Projects a positive image of the organization to employees, customers, industry, and community
  • Managed operations efficiently and effectively, verifying customers received exceptional service
  • Managed and mentored team of 30 to deliver exceptional service
  • Inspired and managed teams in operational improvements, increasing overall productivity
  • Led staff meetings to delegate tasks, assign workloads and communicate changing priorities
  • Verified that teams carried out tasks in compliance with company regulations
  • Completed audits and risk assessments to achieve regulatory compliance
  • Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand
  • Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets
  • Evaluated team performance and provided constructive feedback to improve daily goal achievement
  • Developed open and professional relationships with team members to facilitate effective issue resolution
  • Delivered quality service with friendly and professional demeanor
  • Trained and supervised team to deliver on store sales targets.

Sr. Associate – Business Development/Delivery manager, Delivery Manager

Peritus Soft Inc
Hyderabad
09.2020 - 10.2021
  • Roles and Responsibilities
  • As a, , I was responsible for working closely with Sales and Delivery teams to secure new clients, scope projects, and plan resources
  • I was primarily responsible for delivering world-class client experiences, expanding the magnitude of client relationships, and serving as the primary escalation point for clients as needed
  • As Business Development Account manager, I was also responsible for building relationships with new clients and leading team productivity
  • Managed and retained relationships with existing clients
  • Increasing client base
  • Managed a team of Recruiting Managers, Recruitment Specialists, and Recruiters
  • Handled a team of 10-20 Recruiters/Senior Recruiters, Team leads, and Account Managers
  • Actively in constant communication with team members via Zoom/MS Teams
  • Act and responsible as a Liaison between the onshore and offshore teams, Responsible for coordination with Account Managers/Client Partners and TA'S
  • Was Responsible for onboarding and visa/immigration processes
  • Uncovered consumer insights with targeted market research focused on multiple segments and channels
  • Trained junior associates in proper procedures, team policies and strategies for success
  • Built quality, trusting relationships with consumers to facilitate sales opportunities and grow shop profitability
  • Conducted in-depth research and developed targeted prospect lists for planned campaigns and events.

Account/Delivery Manager

Avance Consulting
Hyderabad
04.2019 - 10.2019
  • Roles and Responsibilities
  • As Account Delivery Manager Analyzed client needs, determining best-recruiting methods, and deploys recruiting plans and strategies
  • Manage the staffing and requisition fulfillment process – ensuring that the client's needs are being met
  • Setting up Short Term and Long-Term Recruitment Strategies
  • Monitoring the Vendor Network
  • Developed and implemented processes and strategies to recruit qualified candidates for available positions, including candidate sourcing, evaluation, and selection
  • Interacted with Clients/Vendors for drafting and executing service contracts and agreements
  • Hands-on experience in various search methods
  • Mentor team members in the recruitment processes
  • Understanding the staffing needs of the Clients and serving the right fits
  • Continues follow-up for every submission till the result
  • Post-offer follow-up to make sure the candidate joins on time
  • As per requirement submitting the resumes of our consultants to the vendors, negotiating rates, and getting interview schedules.

ERP Resource Manager/Account Manager

MSR COSMOS LLC
Hyderabad
11.2017 - 02.2019

ERP Resource Manager/Account Manager

MSR COSMOS LLC
Hyderabad
02.2015 - 03.2017
  • Roles and Responsibilities
  • Was Responsible for closing positions and ensuring quality hiring in the stipulated time as per the policy or TAT
  • Closely worked with the BDM and senior Account Managers to understand their recruitment needs; formulate recruitment plans and assess job description
  • Captures specifications for client staffing requirements and effectively communicates client's requirements clearly and concisely to the Recruiting team
  • Driving team performance, KPI management, reporting, taking re- source decisions, AI planning
  • Maintains and tracks opportunities, candidates, and contacts and manages time with minimal supervision
  • Work with technical staff and other internal colleagues to meet customer needs
  • Performed to ensure all our team members represent the company in the best light
  • Led the team for the end-to-end recruitment process from collecting specific job requirements, preparing and posting job advertisements, sourcing, screening, and interviewing candidates
  • Responsible for preparing job descriptions based on client needs analysis
  • Collect, analyze and report key metrics regarding staffing needs and monitor and ensure recruitment policies are compiled properly.

Senior SAP Recruitment Lead

RE SYSTEMS
Hyderabad
02.2013 - 01.2014
  • Worked on SAP and other IT requirements for various Direct Clients in the US
  • Closed multiple SAP requirements for my implementation project for a Global High Tech Industry client
  • Closed more than 25 IT requirements including SAP, and Business Objects
  • Experienced in recruiting SAP Consultants in all modules of SAP throughout the United States
  • Have been working exclusively on SAP requirements for various clients
  • Responsibilities include effective closure of open requirements from direct clients in the United States of America and other Global Countries
  • Handling Clients with various Technical as well as Functional Requirements
  • Worked to provide resources to Sales teams without compromising on the quality of resources while keeping turnaround time as low as possible
  • Interacting with the Hiring Manager/HR on the requirements in detail about the number of positions to be recruited, Experience Level of People, Time Frame, Technical Abilities, Personal abilities, etc
  • Identifying the professionals in the market and obtaining CVs through various means like Headhunting, Networking, References, Industry Mapping, etc
  • Actively involved in various team meetings with the operations manager and recruiting manager
  • Involved in training and mentoring new hires in the recruitment team
  • Built and maintained courteous and effective working relationships
  • Collaborated with team members to achieve target results
  • Met schedule using excellent planning and coordination skills
  • Prepared orders to deliver excellent presentation and quality standards
  • Thrived in fast-paced environment with energy and enthusiasm
  • Exceeded goals through effective prioritization and consistent work ethic
  • Managed complaints with calm, clear communication and problem-solving
  • Optimized team training and staff development.

Recruitment Team Lead

PCSI/SP SOFT GLOBAL
Hyderabad
04.2012 - 01.2013
  • Experienced leading recruitment team with a focus on helping scale the organization to meet its growth objectives
  • Experienced in building, training, and retaining successful recruiting teams
  • Proven ability to manage dynamic hiring needs and work closely with the business and tech team leads to understand future requirements
  • Maintained excellent Entrepreneurial spirit: willingness to do 'whatever it takes' to achieve desired results in a 'small business' environment; a hunter mindset
  • Excellent communication and negotiation skills
  • Strategic thinker along with operational execution capabilities
  • Self-motivated, high energy with an appetite for growth
  • Identified, recruited, hired, trained, coached, motivated, and retained recruiting team members
  • Coordinated with department managers to forecast future hiring needs
  • Created and maintained a resource pipeline to meet resourcing needs.

Sr. Technical Recruiter

SULAAN SOLUTION PVT LTD
Hyderabad
04.2008 - 05.2011
  • To assimilate the requirements as per the client specification and to search for the best-fit profiles
  • Worked on Extensive recruitment of SAP analysts, consultants, managing consultants, project managers, program managers, directors, and associate partners across all functional and technical modules and sub-modules
  • Created own list of vendors having resources of SAP and other ERPs
  • Involved in various weekly team meetings to discuss issues and resolutions
  • Sourcing candidates via job boards like Dice, Monster.com
  • Posting advertisements in job portals
  • Screening and filtering CVs for support positions, including sourcing CVs through job portals, placement agencies, employee referrals, etc., and scheduling & managing interviews
  • Conduct a telephonic interview to assess communication, technical/functional skill sets, and reference checking
  • Follow up with the client and find the status of the candidate
  • Submitting daily reports to the Head Office
  • Preparation of Job Description of ERP Skill sets
  • Gathering basic information from candidates
  • Interacting with Consultants Technical explaining about the project and client over the Phone
  • Worked with candidates Directly on W2, 1099/Corporation to Corporation, Contract to Hire, and Permanent Placement with Client.

Education

Bachelor's - laws

The LAW College
2013

L.L.B - Criminal Law / Labour Law

M.B.A (H.R.M) - Human Resource case Studies

JRN Rajasthan Vidyapeeth, Deemed University
2006

Bachelors - commerce, Business Law

Ravenshaw (Autonomous) College, UTKAL UNIVERSITY
2003

B.COM Graduate - undefined

Raven Shaw (Autonomous) College, UTKAL UNIVERSITY
2000

Skills

  • Budget Management
  • Team handling /Resourcing / Recruitment
  • Training & Development
  • Extensive experience in handling Vendor Management (VM) and Client Management with effective and productive channels of communication through different means
  • Ability to communicate effectively, verbally, and in writing
  • Ability to identify and resolve problems through recommending and implementing creative solutions
  • Proficient with
  • Microsoft Office products, including Word, Excel, PowerPoint, and Outlook
  • Team Building Strategies
  • Business Performance Reviews
  • Change Programme Implementation
  • Operational Management
  • Management System Development
  • Partnership Identification
  • Delivery Efficiency Improvements
  • Performance Management
  • People Management
  • Staff Retention
  • Microsoft Office Suite Expert
  • Performance Reporting
  • Process Improvement
  • Staff Management
  • Client Relationship Management
  • WEBSITES, PORTFOLIOS AND PROFILES
  • Intermediate COMMERCE (2): BI/BO/HR/HRM
  • Organizational Development
  • Board Reporting
  • Strategic Planning
  • Hiring and Retention

Work Preference

Work Type

Full Time

Work Location

HybridOn-SiteRemote

Important To Me

Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsPaid time offTeam Building / Company RetreatsFlexible work hoursWork from home optionPersonal development programs

Timeline

Director of Delivery & Operations

Zortech Solutions Inc
07.2022 - Current

Team Lead/Associate Delivery Manager

BC Forward Inc
11.2021 - 06.2022

Sr. Associate – Business Development/Delivery manager, Delivery Manager

Peritus Soft Inc
09.2020 - 10.2021

Account/Delivery Manager

Avance Consulting
04.2019 - 10.2019

ERP Resource Manager/Account Manager

MSR COSMOS LLC
11.2017 - 02.2019

ERP Resource Manager/Account Manager

MSR COSMOS LLC
02.2015 - 03.2017

Senior SAP Recruitment Lead

RE SYSTEMS
02.2013 - 01.2014

Recruitment Team Lead

PCSI/SP SOFT GLOBAL
04.2012 - 01.2013

Sr. Technical Recruiter

SULAAN SOLUTION PVT LTD
04.2008 - 05.2011

Head

Bachelor's - laws

The LAW College

L.L.B - Criminal Law / Labour Law

M.B.A (H.R.M) - Human Resource case Studies

JRN Rajasthan Vidyapeeth, Deemed University

Bachelors - commerce, Business Law

Ravenshaw (Autonomous) College, UTKAL UNIVERSITY

B.COM Graduate - undefined

Raven Shaw (Autonomous) College, UTKAL UNIVERSITY

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BIJON DASDirector Of Operation