Bijoy Barman
Branch In-charge
Bangalore
Summary
Self-motivated team player with good communication and management skills. A person always eager to learn from the new exposure within the structured framework of the organization. Aspire to work in a renowned organization, to contribute towards the growth of the organization and to rise up the corporate ladder in a sustainable way. Self-directed with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Branch In-charge
ICICI Prudential Life Insurance Company Ltd
Bangalore
01.2021 - Current
- Handling Bangalore Malleshwaram branch as Branch Incharge, Managing RISK and Compliance parameters of the branch,Ability to lead and motivate employees, Managing
- Titanium Eternal Advisor and Wealth Management
- Queries and Escalations, Excellent verbal and written communication skills,
- Creative thinking and problem-solving skills, State
- Issuance Managing , State Claim and Payout Managing
- Ability to understand customer needs, Portfolio
- Management of Ultra HNI clients.Time management and multitasking ability
- Hiring, training and evaluating branch employees
- Ownership for Audit checks and tracking same on monthly basis, Monitoring Hygiene parameters of
- Financial and critical request for the branch
- Ensuring the branch runs smoothly and adheres to organisation’s policies, Making managerial and financial decisions on behalf of the branch
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Improved marketing to attract new customers and promote business.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Managed and motivated employees to be productive and engaged in work.
Senior Associate
ICICI Prudential Life Insurance Company Ltd
04.2019 - 01.2021
- Spoke to customers in native language to increase loyalty and establish relationships.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Served as keyholder, overseeing business opening and closing operations.
- Defined work plans in alignment with stakeholder requirements.
- Developed new sales opportunities through development and rollout of promotional plans.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Analyzed customer data to identify trends and anticipate customer needs.
Associate
ICICI Prudential Life Insurance Company Ltd
05.2016 - 04.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Delivered prompt service to prioritize customer needs.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Bachelor of Arts (B.A -
University of Gour Banga
05.2009 - 05.2012
Skills
Branch Banking Operations, Account Management, KYC Verification, Insurance, Financial Analysis, Vendor Management, Microsoft Office, Risk Management, Quality Management, Interviewing, Anti-Money Laundering, Data Analysis Underwriting, Auditing, Training, Leadership, Problem Solving, Project Management, Time Management, Team Management, Communication skills, Customer Service, Teamwork, Multi-Tasking Skills, Positive Attitude, Numerical Skills, Financial Services, Operational Issuesundefined
ACHIEVEMENTS
Promotion
TOP Rating with Promotion FY 2021-22
Dubai Contest Award
Qualified for PAN India International Dubai Contest May 2022
Top 5 Best Operations Award
Top 5 Best Operations Support from Senior Vice President Dec 2021
Best Employee Award
Best Employee Award (Karnataka) FY 2019-20
Certificate
Certificate of appreciation from State Operations Head
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Branch In-charge
ICICI Prudential Life Insurance Company Ltd
01.2021 - Current
Senior Associate
ICICI Prudential Life Insurance Company Ltd
04.2019 - 01.2021
Associate
ICICI Prudential Life Insurance Company Ltd
05.2016 - 04.2019
Bachelor of Arts (B.A -
University of Gour Banga
05.2009 - 05.2012
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