BIJOY BHADRAN
RETAIL STORE MANAGER
Kollam,KL
Summary
Dynamic store manager with expertise in customer service management and employee training, honed at Jockey Exclusive Store. Successfully optimized store merchandising to boost sales by 20%. Proven ability to cultivate strong client relationships and enhance team development, driving operational excellence and customer satisfaction.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Store Manager
Jockey Exclusive Store
03.2025 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Retail Store Manager
Reliance Retail
04.2018 - 06.2024
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Optimized store displays and appearance via strategic merchandising.
- Completed routine store inventories.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
Sales Officer
WESTSIDE
07.2016 - 03.2018
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about apparels and accessories.
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Boosted sales performance by identifying and targeting high-potential leads.
Education
Bachelor of Commerce - Business Management
FATHIMA MATHA COLLEGE
KOLLAM 04.2001 -
Skills
Customer service management
Timeline
Store Manager
Jockey Exclusive Store
03.2025 - Current
Retail Store Manager
Reliance Retail
04.2018 - 06.2024
Sales Officer
WESTSIDE
07.2016 - 03.2018
Bachelor of Commerce - Business Management
FATHIMA MATHA COLLEGE
04.2001 -
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