BIJOY KUMAR DAS
BANKURA
Summary
Data-driven Sales Operations Specialist with demonstrated success streamlining sales process to maximize efficiency. Interprets high-level sales strategies and translates into system and process requirements to support execution and business impact. Proven CRM subject matter expert with experience creating reports and managing dashboards to extract key business insights.
Overview
13
13
years of professional experience
1
1
Certification
Work History
SALES
YINGJIYA COMUNICATION PVT LTD
BANKURA
08.2017 - Current
- Demonstrated leadership by conducting sales presentations, directing sales calls, managing contract negotiations and executing sales contracts.
- Developed effective sales strategies to enhance customer satisfaction and boost sales.
- Conducted daily sales analysis to adjust sales strategies and meet targets.
- Maintained accurate records of all sales activities including presentations, proposals, closed sales.
- Consistently exceeded monthly sales targets by utilizing effective sales strategies.
- Promoted products through effective sales techniques, resulting in increased sales figures.
- Tracked sales data and prepared reports summarizing sales trends.
- Organized special events such as sales promotions, clearance sales.
Customer Relationship Officer
HINDUJA GLOBAL SOLUTION
DURGAPUR
01.2012 - 01.2024
- Utilized CRM tools effectively in order to manage relationships with customers.
- Collaborated with other departments within the organization to ensure customer satisfaction.
- Analyzed customer feedback data to identify opportunities for improvement in customer service delivery.
- Maintained detailed records of customer interactions, transactions, comments and complaints.
- Identified opportunities to upsell products or services to existing customers.
- Responded promptly to all incoming calls, emails, letters, or other communications from customers.
- Analyzed data from customer surveys to identify trends in customer needs and preferences.
Customer Relationship Officer
AEGIS LIMITED
KOLKATA
08.2015 - 03.2016
- Utilized CRM tools effectively in order to manage relationships with customers.
- Developed customer service policies and procedures to ensure consistent and professional customer interactions.
- Analyzed customer feedback data to identify opportunities for improvement in customer service delivery.
- Established and maintained strong relationships with key clients to ensure long-term business growth.
Education
MADHYAMIK - MADHYAMIK
KENDUADIHI HIGH SCHOOL
BANKURA01-2010
Bachelor of Arts - Arts And Entertainment Management
BANKURA SNMILANI COLLEGE
BANKURA01-2010
Skills
- Sales Enhancement
- Sales operations
- Sales Promotion
- Sales Solicitation
- Sales professional
- Sales Coaching
- Student assessment
- Operating systems
- Student Engagement
- Computer Trainer
Languages
Bengali, English, Hindi
First Language
Certification
- Too many certificate I Achived from YINGJIYA COMINICATION PVT LTD
Accomplishments
- Too many Awards I Achived from YINGJIYA COMINICATION PVT LTD
Affiliations
- i am very hard working Boy
- i did not make any wrong in my work
- i am very sensior and dedicated in my work
HOBBY
- LISTING MUSIC
- EDITING VLOGS AND MAKE VIDEOS
- BIKE RIDING
Timeline
SALES
YINGJIYA COMUNICATION PVT LTD
08.2017 - Current
Customer Relationship Officer
AEGIS LIMITED
08.2015 - 03.2016
Customer Relationship Officer
HINDUJA GLOBAL SOLUTION
01.2012 - 01.2024
MADHYAMIK - MADHYAMIK
KENDUADIHI HIGH SCHOOL
Bachelor of Arts - Arts And Entertainment Management
BANKURA SNMILANI COLLEGE
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