BIJOY SINGH
Kolkata
Overview
10
10
years of professional experience
Summary
Assistant Store Manager with over 3 years of experience in retail management. Proven track record of enhancing Retail KPIs through effective sales strategies and customer loyalty initiatives. Consistently maintained high customer satisfaction ratings and recognized as Employee of the Month multiple times.
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Creative Assistant Manager promotes proactive management of team activities and store operations. Skillfully monitors processes to meet changing demands, increase efficiency and boost revenue. Exceptional leadership for sales, customer service and service clerk employees.
Work History
ASSISTANT STORE MANAGER
French Connection/FCUK
Bangalore
02.2023 - 08.2025
- Facilitated understanding of diverse products and consumer behaviors.
- Ensured SOP adherence while managing staff and maintaining product knowledge.
- Implemented new loyalty program to enhance client benefits and expand customer base.
- Handled varied customer demographics alongside broad product range.
- Oversaw store operations, emphasizing in-depth product knowledge and inventory management.
- Achieved sales targets through daily mentoring and delivering constructive feedback to store team.
- Maintained high levels of customer satisfaction through exemplary service.
- Supervised daily operations, allocating tasks to optimize store efficiency.
ASSISTANT STORE MANAGER
CALVIN KLEIN JEANS
Kolkata
06.2022 - 12.2022
- Fulfilled all retail duties in a high-end sales outlet.
- Handled customer-service including POS, sales, and inventory management.
- 6+ Months as Store Assistant Manager.
- Administration of deep-rooted Sale management, Marketing, Communication, Stock management, Manpower management, developing store strategies to raise customer pool.
- Maintained high-level product knowledge.
- Received positive feedback for conveying product features and benefits, as reported in customer surveys.
- Built customer loyalty through fostering stronger relationships.
- Meeting sales goals by training, Motivating, Mentoring & Providing feedback to store staff.
- Ensuring high levels of customers satisfaction through excellent service.
CRO
CALVIN KLIEN JEANS
Kolkata
01.2017 - 01.2022
- 5 years of dedicated work at the CALVIN KLIEN JEANS EBO in Kolkata.
- Strong Knowledge of Product Troubleshooting, Customer Management & Store display.
- Top Employee of the month multiple times, Best CRO nominated by the store in 2019.
- Fluent in VOYAGER & SHOPPERS System.
- CRM champ with proficiency in converting Customers into higher loyalty programs.
- Commended by management for excellent customer communication.
RETAIL SALES EXECUTIVE
Levi's
KOLKATA
08.2015 - 09.2017
- Participated in regular training sessions to enhance sales skills and product knowledge.
- Maintained up-to-date knowledge of industry trends and new product releases to advise customers accurately.
- Collaborated with team members to achieve sales targets and contribute to store's overall success.
Education
B.com - Finance & Accounting - Honours
Shyama prasad college
Kolkata, WBSkills
- MS Excel
- MS Powerpoint
- OLABI/Voyager/ Shopper
- Visual Merchandising
- Product Knowledge
Languages
Advanced, Proficient, Proficient
Languages
English
Proficient
C2
Hindi
Proficient
C2
Bengali
Proficient
C2
Timeline
ASSISTANT STORE MANAGER
French Connection/FCUK
02.2023 - 08.2025
ASSISTANT STORE MANAGER
CALVIN KLEIN JEANS
06.2022 - 12.2022
CRO
CALVIN KLIEN JEANS
01.2017 - 01.2022
RETAIL SALES EXECUTIVE
Levi's
08.2015 - 09.2017
B.com - Finance & Accounting - Honours
Shyama prasad college