BIJOYA SARMAH

• Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
• Efficiently and effectively identified and solved all problems that impacted direction of business.
• Used data-driven decision-making techniques to identify areas of improvement within operations processes.
• Implemented strategic initiatives that resulted in significant improvements in operational performance.
• Handle approximately 30 incoming calls and emails per day professionally, addressing client inquiries and resolving issues in a timely manner.
• Coordinate job assignments with cleaning staff, ensuring the efficient allocation of tasks.
• Recruit and onboard new team members/cleaners to meet operational needs.
• Generate and analyze daily workflow and capacity reports to monitor performance and resource utilization.
• Ensure adherence to set timeframes and deadlines, ensuring operations run smoothly.
• Foster a collaborative and positive work environment while maintaining a high standard of service quality.

Key Qualifications:

• Classroom Management & Instruction
• Lesson Planning & Curriculum Implementation
• Differentiated Instruction & Individualized Learning
• Leadership & Event Coordination
• Proficient in Computer Skills & Test Preparation
• Strong Communication & Teamwork Abilities

Employment History:

Head Teacher, Bhartiya Hindi Lower Primary School
Joypur Education Block, Dibrugarh District

• Led the school for two years, overseeing all academic and administrative operations.
• Managed classrooms, implemented curriculum strategies, and supported student development.
• Coordinated school events, ensuring a smooth and effective learning environment.

Assistant Teacher, Samagra Siksha Abhijan Assam

• Assisted in classroom management, curriculum delivery, and student support.
• Developed creative and engaging lesson plans to meet diverse student needs.
• Ensured the safety and well-being of students while fostering a positive, inclusive classroom environment.
• Demonstrated leadership through organizing school activities and events.