Bijoy Kumar Hela
Assistant General Manager Operation
Kolkata,Kolkata WB
Summary
Assistant General Manager- Operation with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams.
Overview
18
18
years of professional experience
18
18
years of post-secondary education
3
3
Languages
Work History
Assistant General Manager of Operations
Seven Hills Leisure And Resorts Ltd.
04.2022 - Current
- Planned and prepared work schedules for 140 employees to assign employees to specific duties.
- Engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.
- Evaluated department conditions and operations to determine strengths and areas for improvement.
- Controlled spending on overhead and equipment by devising and executing cost-management procedures.
- Coordinated with General Manager in different operational issues and promotional activities.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Supervised operations team to support operational excellence and excellent customer service.
- Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
Operations Manager & Unit Head
Chocolate Hotels Pvt. Ltd
04.2017 - 09.2021
- Introduced new methods, practices, and systems to reduce turnaround time.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Developed systems and procedures to improve operational quality and team efficiency.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Increased profit by streamlining operations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
Resort Manager
Sana Beach Spa Resort
09.2015 - 04.2017
- Planned and executed marketing activities to improve property brand and increase revenue.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Developed and implemented promotional strategies to increase occupancy.
- Oversaw day-to-day operations of 70-room hotel with staff of 120 employees.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
Food & Beverage Butler
Taj Krishna
04.2013 - 03.2014
- Inspected all cleaning and household tasks for alignment with quality standards.
- Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
- Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Participated in team meetings and staff training sessions.
- Coordinated appointments with medical professionals.
- Facilitated transportation to and from appointments.
Food & Beverage Executive
Metropolitan Palace Hotel
11.2012 - 01.2013
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Worked with qualified chef to diversify menu with new offerings.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Coordinated with catering staff to deliver food services for special events and functions.
Hotel Butler
Taj Hotels Resorts and Places (IHCL)
09.2008 - 10.2012
Food and Beverage Captain
Sugar & Spice Signature Restaurant
04.2007 - 08.2008
Food and Beverage Steward
Hotel Akash Deep
01.2006 - 03.2007
Education
Graduate in Management Service (GMS) in Business Administration - Business Administration And Management
Indian School of Business Management & Administration (ISBM)
Kolkata, India 04.2001 - 04.2019
Diploma in Hotel and Catering Management Program -
Metro School of Hotel Management
Kolkata, IndiaSkills
Budget Development
undefinedAccomplishments
- Service Excellence Award in 2010 Taj Deccan Odyssey.
- Category one Attendance (100%) award in 2008 Sugar & Spice Restaurant.
- Passion for service nominated (Taj Buzz) May 2013 Taj Krishna Hyderabad.
- Moving Star for the month at Taj Krishna Hyderabad.
- Guest Appreciation certificate at Taj Krishna Hyderabad.
Personal Information
- Passport Number: U9256629
- Date of Birth: 06/05/1980
Skype Id
bijoy.hela
Linkedin Profile
linkedin.com/in/bijoy-kumar-hela-81945985
Training
- Cross exposure Training at Taj Bengal Kolkata.
- Butler Training programmed by Ms. Anusha Dubey.
- Wine Testing programmed by wine sommelier Mr. Magandeep Singh.
- Food safety & Food Hygiene training at Taj Bengal, Taj Krishna.
Timeline
Assistant General Manager of Operations
Seven Hills Leisure And Resorts Ltd.
04.2022 - Current
Operations Manager & Unit Head
Chocolate Hotels Pvt. Ltd
04.2017 - 09.2021
Resort Manager
Sana Beach Spa Resort
09.2015 - 04.2017
Food & Beverage Butler
Taj Krishna
04.2013 - 03.2014
Food & Beverage Executive
Metropolitan Palace Hotel
11.2012 - 01.2013
Hotel Butler
Taj Hotels Resorts and Places (IHCL)
09.2008 - 10.2012
Food and Beverage Captain
Sugar & Spice Signature Restaurant
04.2007 - 08.2008
Food and Beverage Steward
Hotel Akash Deep
01.2006 - 03.2007
Graduate in Management Service (GMS) in Business Administration - Business Administration And Management
Indian School of Business Management & Administration (ISBM)
04.2001 - 04.2019
Diploma in Hotel and Catering Management Program -
Metro School of Hotel Management
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