BIJU BALAN
Hyderabad
Summary
Dynamic technical professional with a proven track record at ZL Technologies, excelling in cross-functional team collaboration and issue management. Spearheaded initiatives that enhanced delivery flow and transparency, while managing Azure cloud deployments. Adept in Scrum methodologies and conflict resolution, driving efficiency improvements and fostering stakeholder communication.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Member of Technical Staff
ZL Technologies
07.2022 - 09.2023
- Facilitated collaboration between support, cloud, and development teams to resolve blockers and improve delivery flow.
- Supported sprint planning, technical estimations, and prioritization with stakeholders.
- Introduced structured reporting and issue tracking to improve transparency.
- Strengthened cross-team communication ensuring faster resolution times.
- Managed Azure cloud deployments for enterprise clients.
- Provided L2/L3 support and resolved production-impacting issues.
- Maintained SQL, Oracle, and DB2 databases with optimization and secure data transfers.
Senior Technical Analyst (VDI & Citrix)
HSBC Technology India
02.2013 - 06.2022
- Worked within Agile delivery teams supporting Citrix & VDI systems with continuous releases.
- Collaborated with development, QA, and infrastructure teams ensuring smooth deployment cycles.
- Mentored new team members which improved team efficiency by 20%.
- Led root-cause analysis discussions and documented improvement actions.
- Built and managed virtual machines and Citrix XenApp servers.
- Performed application deployments, upgrades, and issue resolution.
Technical Analyst
Apollo Health Street
05.2010 - 08.2012
- Ensured smooth IT operations and collaborated with teams for deployment and support activities.
Junior Analyst
SITEL IT Operations
05.2009 - 12.2009
- Provided IT support and resolved network/system issues.
Education
B.Sc. - Statistics
Osmania University
HyderabadSkills
- Scrum Ceremonies
- User Story Writing
- Backlog Refinement
- Definition of Done
- Impediment Removal
- Risk Management
- Issue Management
- Cross-functional Team Collaboration
- Stakeholder Communication
- Velocity
- Burndown Metrics
- Burn-up Metrics
- Flow Metrics
- Servant Leadership
- Conflict Resolution
- Jira
- Confluence
- Miro
- MS Teams
Certification
- Certified Scrum Master (CSM)
- SAFe Scrum Master (SSM)
- Certification in Computer Hardware & Electronics
- Certification in C & C++
Accomplishments
- Represented HSBC in long-distance cycling events (100 km).
- Active participant in HSBC cricket and football teams.
Personal Information
Date of Birth: 06/18/87
Timeline
Member of Technical Staff
ZL Technologies
07.2022 - 09.2023
Senior Technical Analyst (VDI & Citrix)
HSBC Technology India
02.2013 - 06.2022
Technical Analyst
Apollo Health Street
05.2010 - 08.2012
Junior Analyst
SITEL IT Operations
05.2009 - 12.2009
B.Sc. - Statistics
Osmania University