Summary
Work History
Education
Skills
Timeline
Languages
Curriculum & Achievement's
Generic
Biju Kumari

Biju Kumari

Ranchi

Summary

To obtain employment with a company that offers a positive atmosphere to learn and enhance my skill in a stable and dynamic workplace. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Open to any new opportunit .

Work History

Lecturer,Hotel Management

Institute of science and management
10.2022 - Current
  • Collaborated with faculty and staff to create meaningful learning experiences.
  • Mentored and advised students to explore career pathways based on and amplify knowledge, skills, and strengths.
  • Participated in conferences and professional development opportunities to stay up-to-date with the latest trends in the field.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Led seminars and workshops to facilitate student learning and engagement and increase memory retention.
  • Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
  • Evaluated Papers and had set Questions under JUT(Jharkhand University of Technology)

Associate Guest Delight Manager

Domino's
06.2022 - 09.2022
  • Monitored guest feedback, using it to improve service and departmental operations.
  • Surveyed guests to check for areas in need of improvement.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Restructured communication lines with housekeeping to ensure guests were satisfied with the timeliness and quality of housekeeping services.
  • Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
  • Oversaw regulated greeting and internal processing of guests upon arrival.
  • Collaborated with outside departments to coordinate solutions and retain guest satisfaction.

Team Memeber

Vivanta by Taj
08.2021 - 05.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payments for order totals.
  • Addressed and resolved customer complaints in a polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.

Industrial Training

VIVANTA By TAJ BEGAMPET
12.2019 - 03.2020
  • Marketed available training to employees and provided necessary information about sessions.
  • Used Opera PMS to view and edit the details of the guests


Education

Masters in Travel & Tourism - Hotel Management

IGNOU
07.2025

Bachelor's in Hotel Management - Hotel Management

BIT Mesra ( Deemed University)
Ranchi
07.2021

Higher Secondary -

Ursuline Inter College
Ranchi
03.2016

10th -

S S High School
Ranchi
03.2013

Skills

  • Examination Administration
  • Classroom Management
  • Audience Engagement
  • Lecture Implementation
  • Positive Reinforcement Strategies
  • Learning Management Systems
  • Presentations
  • Online Content Delivery
  • Faculty Communication
  • Team Member Motivation
  • Interpersonal Skills
  • Proficient in MS office
  • Decision Making
  • Leadership

Timeline

Lecturer,Hotel Management

Institute of science and management
10.2022 - Current

Associate Guest Delight Manager

Domino's
06.2022 - 09.2022

Team Memeber

Vivanta by Taj
08.2021 - 05.2022

Industrial Training

VIVANTA By TAJ BEGAMPET
12.2019 - 03.2020

Masters in Travel & Tourism - Hotel Management

IGNOU

Bachelor's in Hotel Management - Hotel Management

BIT Mesra ( Deemed University)

Higher Secondary -

Ursuline Inter College

10th -

S S High School

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)

Curriculum & Achievement's

  • Core member of the Hospitality Club (2017-2018).
  • National Service Scheme (NSS) BIT Mesra. Volunteer 2017-2019.
  • Village education Program coordinator.
  • Active Member of Blood Donation Camp.
  • Secured 1st position in the zeal18 competition held on 15th August 2018.

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Biju Kumari