BIJU SEN
Siliguri
Summary
Innovative Engineer known for high productivity and efficient task completion. Specialize in process improvement, and technical troubleshooting. Possess strong problem-solving, critical thinking, and teamwork skills, enabling successful collaboration and innovative solutions. Excel in fast-paced environments requiring attention to detail and adherence to deadlines.
Overview
8
8
years of professional experience
Work History
Simplivity RTCC Engineer
Hewlett Packard Enterprise
Bangalore
02.2025 - Current
- Provided technical support for software and hardware issues across multiple platforms.
- Diagnosed and resolved customer inquiries through effective communication and troubleshooting.
- Collaborated with cross-functional teams to enhance system performance and user experience.
- Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
- Diagnosed and resolved technical issues for clients in a timely manner, ensuring minimal downtime.
- Collaborated with development teams to report bugs and suggest improvements based on customer feedback.
- Assisted in the deployment of new software applications and hardware systems.
- Managed ticketing system, ensuring all support requests were addressed in accordance with SLAs.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with teams to troubleshoot and resolve technical issues promptly.
- Deployed updates, patches and hotfixes on a regular basis to keep the system secure from vulnerabilities.
- Implemented backup and recovery solutions to safeguard critical data environments.
- Provided technical expertise in the installation, configuration and maintenance of VMware ESXi and vSphere environments.
- Reviewed logs regularly for errors or anomalies that may indicate a problem with the environment.
Server Support Engineer
Hewlett Packard Enterprise
Bangalore
05.2019 - 01.2025
- Supporting entire UKI and NER region for all HPE commercial Servers, Enclosures, OneView and Virtual Connect.
- Key vendors are Ericsson, Facebook, Microsoft, Apple, JP Morgan, Vodafone.
- Key responsibilities:
- Handling complex issues with server hardware like PSOD, BSOD, server not booting and server down situation.
- Remote assistance in performing OS installation, Firmware update, OneView, iLO and Server Configuration.
- Managing Servers using OneView, iLO and Virtual Connect Manager.
- Troubleshooting and providing appropriate plan of action to the customers. (ProLiant DL, ML, XL, SL, Micro Server, Edge-line and BL), (UPS, PDU) and Apollo C3000, C7000 chassis and disk enclosure.
- Troubleshooting regarding ESXI upgrade, Install and configure (checking compatibility).
- Documents and summarizes interactions with customers for tracking and reporting purposes.
- Engage with vendors on a bridge call to provide effective solutions to Clients.
- Raising collaboration with the Level 2 and ERT (Engineer Resource Team) team to fix complex issues related to Server and OneView.
- Working on critical servers for high-end clients.
- Performed regular health check for physical infrastructure components such as power supplies and fans.
- Complete root cause analysis on routine and complex problems.
- Ensured compliance with industry regulations regarding data privacy and security.
- Responded quickly to any outages or other service disruptions that affected server operations.
- Trained junior staff on best practices for server maintenance tasks.
- Increased system security and performance with proactive changes.
- Updated software versions with patches and new installations to close security loopholes and protect users.
Technical Support Engineer
Hewlett Packard
08.2018 - 05.2019
- Worked in HPI as a L1 Technical Support Engineer for 9 Months
- Supporting entire India region for all HP commercial printers and scanners.
- Key vendors are SBI, HDFC, BOB, PNB, RBI, and RELIANCE.
- Key responsibilities:
- Interacting with the customer on a day-to-day basis.
- Technical Troubleshooting.
- Offering SPOS (Sales at The Point of Service).
- Handling escalations on product and process related issues.
- Applications Used: CDAX, LMI, PML.
- Replied to customer queries via email, messaging systems and support ticket platform.
- Updated software versions with patches and new installations to close security loopholes and protect users.
IT Operations Analyst
Shell India Market Pvt. Ltd.
06.2017 - 02.2018
- Worked in Shell India Market Pvt. Ltd for 9 months as an OLM BA (Operation Landscape Manager Business Analyst)
- Was part of Trading and Supply Team.
- Have worked upon different trading applications: Aligne, Nucleus, Trayport etc.
- Key responsibilities:
- Scheduling Meetings.
- Monitor daily tickets in our own queue.
- Applications Used: SM9 (Service Manager 9).
- Knowledge of ITIL Process (Incident, Change, Problem Management) etc.
Education
BCA -
Jain University
12th Std -
BSF School
10th Std -
BSF School
Skills
- Server Deployment
- Simplivity Deployment and Upgrades
- OneView
- ILO
- Virtual Connect
- Hardware Diagnostics
- Technical Analysis
- Troubleshooting Skills
- Technical Documentation
- Hardware and Software installation
- Windows
- RHEL
- ESXI
Extracurricular Activities
Participated in various sports and cultural activities in school, college and workplace. Member of ERG (Employee Resource Group) Forum. Member of NATIONAL SERVICE SCHEME(NSS) in college. Participated in College Fest and Office cultural problem. Member of IT and Cultural forum in college.
Hobbies and Interests
- Playing Guitar
- Computer Gaming
- Listening to Music
- Singing
- Sports
- Random Googling
Disclaimer
I hereby declare that all the information provided above is true to the best of my knowledge.
Achievements Awards
- Achieved Best performer award for 3 consecutive quarters.
- Have been awarded with TCE champ for maximum CSAT surveys.
- Have received many appreciations from the client for solving complex problems.
- Holds the record for getting maximum survey for the entire UKI and NER region.
- Have been awarded with experience maker.
Personal Information
Languages
- English
- Hindi
- Bengali
- C2
- 1
- C2
- 1
Timeline
Simplivity RTCC Engineer
Hewlett Packard Enterprise
02.2025 - Current
Server Support Engineer
Hewlett Packard Enterprise
05.2019 - 01.2025
Technical Support Engineer
Hewlett Packard
08.2018 - 05.2019
IT Operations Analyst
Shell India Market Pvt. Ltd.
06.2017 - 02.2018
BCA -
Jain University
12th Std -
BSF School
10th Std -
BSF School