Biju Shamshudeen
Hospitality Management
Kochi
Summary
Dynamic Front Office Manager with a proven track record at Rudra Hospitality Group, excelling in customer service and team management. Enhanced guest satisfaction through effective complaint resolution and staff training, while streamlining operations to boost profitability. Skilled in operational reporting and fostering strong relationships, ensuring seamless communication across departments.
Work History
Front Office Manager
Rudra Hospitality Group
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented staff training programs, improving employee performance and team cohesion.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Operations Manager
Rudra Hospitality Group
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Education
BBA -
02.1997
Skills
Customer service
Relationship building
Documentation and control
Administrative skills
Listening skills
Team management
Guest relations
Complaint handling
Staff management
Reservation management
Hospitality services
Customer relations
Operations management
Operational reporting
Staff training and development
Fluent in language and language
Daily shift oversight
Strong leadership
Exceptional customer support
Team building
MS office
Timeline
Front Office Manager - Rudra Hospitality Group
Operations Manager - Rudra Hospitality Group
St: John De Britto AIBHS - BBA,