BIJUMANOHAR PADMATHEERTHAM

Key focus areas as VP Service BMW car dealership,

• Luxury Brand Experience: Emphasize experience with BMW, Mercedes, Audi, or similar brands.
• Operational Leadership: Highlight 30+ years in carsales & service operations and workshop management.
• Performance Metrics (KPIs): Focus on increasing Customer Satisfaction Index (CSI), reducing cycle times, and boosting service revenue.
• Team Development: Showcase experience in training the sales & service with spare parts teams.

• 16 Branches. Feb 2020 To December 2025. 360 Staffs

les & Responsibilities as COO.

• Experience: 124 Personal vehicles and 100 commercial vehicles selling monthly when I was joined at M&M dealership. 270 PV and 190 commercial vehicles selling avarage in a month on 2024. 110% growth 27% growth on a yeally basis through the organising and driving capability for reflecting the Total Industrial Volium.
• Custmer Satisfaction (CSI): Customer escallations are crimes as per my phylosephy and very organised with the system improving CSI scores and customer experience.
• Operational Metrics: Quantify your achievements Increased new vehicle sales by 27%," "Reduced service turnaround time by 15%," "Managed a team of 100+").
• Financial Expertise: Maintaing Financial/Insurance penatrician at the highest percentage . and per car accessories up to the standard level consistingly.Showcase experience managing profitability, inventory, and dealer financial statements (KPIs).
• Technological Proficiency: From ETBR to post service feedback experience pleasure given by my entire team through the proper Dealer Management Systems (DMS).

• 3 Major branches 750 Staffs

• Management & Strategy: Multi-site Management, Strategic Planning, P&L Responsibility, Operations Optimization, Budgeting/Forecasting.
• Toyota Specifics: Toyota Service Management (TSM), Toyota Express Maintenance, Toyota Technical Training, Warranty Administration, Parts Inventory Management, DMS (Dealer Management System) Proficiency (e.g., Reynolds & Reynolds, CDK).
• Customer & Team: Customer Satisfaction Index (CSI) Improvement, Team Leadership & Mentoring, Process Improvement, Conflict Resolution, Staff Training.

• Reporting to CEO / Managing Director and the Manufacturer about the entire performance on daily basis.
• Supporting to the entire service team to achieve their own individual goals.
• Structuring and distributing the incentives to my team about the individual performance on absolutely related to their attitude
• SalaryINR1,00,000Monthly

• Oversee total service operations for 3 dealerships, managing a well annual service budget, 80+ employees, and 25+ workshop bays.
• Increased overall group labor revenue by 25% over two years through targeted service marketing and enhanced upselling.
• Led all locations to achieve Toyota’s highest CSI rating (97%+) for three consecutive years.
• Implemented a, "Fix It Right the First Time" initiative, reducing return repairs by 30%.
• Streamlined parts ordering processes, improving parts-to-labor ratio by 10%.

Joined as a sales excutive after 11 months become service advisor got Singapore international driving license . Received multiple types of proffessional technical ,softskill training from BMW Asia Pecephic and other institutions.

• Reporting to General Manager Service about over-all workshop activities on daily basis.
• Allocating the jobs correctly to my technical team leaders and workshop supervisors in order to maintain the maximum workshop utilization.
• Analyze workshop productivity report and take corrective action for improvement.
• Follow up on all kind of my customers and ensure that the concerned customer is satisfied or not, if any unsatisfied customer’s personally gives some service bonanza tips.
• Follow up on WIP are completed in timely manner or any issues breaking the work progress of the vehicle can manage and following up on the substitute solution at any cost.
• Conducting daily and weekly meetings of Service Technical Team leaders & Workshop Supervisors.
• Analyze of Customer feedback & resolve the complaints in consultation with the Service Manager.
• Ensure maximum Customer Satisfaction through efficient management.
• Being a part of workshop marketing activities likes (Service campaigns/Motor Shows/Conducting customers meet etc).
• Sime Darby Group is a well-known, prominent business & role player in the Singapore economy with a significant business portfolio. The group is doing very successful business in automotive sector. There are so many Sime Darby Malty Car dealerships in Singapore, Malaysia, Australia, Thailand & China. Performance Motors Limited is the main part of Sime Darby business group and it concentrates on the automotive dealerships. (BMW, Man, Rolls Roys, Ford, Fiat).
• This dealership taken care by BMW Asia Pacific directly.

Promoted as Service Manager after 3 years from Sr Service Advisor position.

• Reporting to the General Manager to the Daily Reports.
• Implement punctuality for all staffs equally.
• Improving the quality of the entire workshop performance.
• Understanding the capability and weak point of each employee.
• To provide in house dealer training for all staffs accordingly.
• Concentrate to resolve customer’s issues with the concerned Service Advisors to the maximum.
• Over all taking care of the workshop systems & activities including housekeeping.
• Motivate the Service Advisors, Technicians and other back-office Staffs
• Directly involved with service.
• Follow up with customers.
• Tried to enhance the workshop & parts income.
• Conducting the Service Campaign at the maximum.
• Conducting (staff are well trips) according to the performance level.
• To analyze the performance of workshop productivity and quality.
• 60 Staffs

• Coordinating the front office reception activities.
• Coordinating with Customer and Service Department.
• Coordinate with Technical Team leaders.
• Coordinating with Sales, Service and Parts
• Convincing customers to make support to improve the dealer business with their fully satisfaction.
• The Dealer for Maruthi long 35 years in Kerala

• Assisting to the senior mechanic.
• Overhauling Brake system Steering and Suspension.
• Trouble shooting & diagnosing electrical/Ignition issues.
• Maruti Authorized Service Centre
• SalaryINR1500Monthly