Bijunarayanan V
IT Consultant
Bengaluru,KA
Summary
Results-driven AVD Engineer with 4 years of experience in managing and supporting Azure Virtual Desktop environments. Proficient in deploying, optimizing, and troubleshooting AVD infrastructures, with a strong focus on delivering seamless virtual desktop experiences. Adept at collaborating with cross-functional teams to ensure high availability, security, and performance of virtual desktop solutions.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
Work History
IT Consultant
Power Bridge Systems PVT ltd.
1 2023 - Current
- Manage and maintain Azure Virtual Desktop (AVD) environments, ensuring high availability and optimal performance
- Deploy and configure AVD session hosts, application groups, and workspaces according to organizational requirements
- Troubleshoot and resolve L2 technical issues related to virtual desktops, networking, and user access
- Implement and manage user profile containers using FSLogix, optimizing user experience across virtual sessions
- Monitor system performance using Azure Monitor and Log Analytics, proactively addressing issues before they impact users
- Collaborate with the IT security team to enforce security policies, including multi-factor authentication and conditional access
- Create and maintain documentation for AVD deployments, configurations, and troubleshooting procedures.
- Inspected equipment, assessed functionality, and optimized controls.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
Associate IT Consultant
ITC infotech India Ltd.
10.2018 - 01.2023
- Installed, implemented, monitored, and maintained Microsoft Intune (Autopilot)
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Trained junior consultants on industry best practices while providing guidance on complex technical challenges.
- MDM & MEM: Application packaging and deployment, Configuration Policies, Updates etc
- Configured hardware, devices, and software to set up workstations for employees with 200+ devices
- Microsoft Office 365 & Exchange management and troubleshooting
- Experience in Microsoft Outlook related issues, SharePoint, OneDrive, and Teams
- Creation of user mailbox, Distribution list, shared mailbox and assigning Microsoft licenses
- Microsoft Azure AD and OnPrem Active Directory Management
- Microsoft windows Server & client Administration
- Manage user access to Distribution lists, and Shared mailboxes
- Azure Active directory support, and Azure DevOps project- assigning License and Admin Access to users
- Creation and modification of user accounts, and service accounts
- Manage shared folder access
- Experience in Providing extended Remote support for troubleshooting and resolving technical issues to the Clients Using Zoom, Microsoft Teams, and Skype
- Manage user’s Zoom license/access, recording access
- ServiceNow, Jira ticketing tools, troubleshooting end user devices using Nexthink
- Manage AVD access, Troubleshooting AVD issues, user session management
- Supported in Server Migration and data transfer activity.
Desktop Support Engineer L2
Skypro Technologies.
08.2017 - 10.2018
- ADDS, DHCP, DNS in Windows Server 2012 R2, and 2008 R2
- Involved in keeping the computer network up to date with essential patches
- Installation, maintenance and troubleshooting of Desktop and Laptop
- Provided technical support to end-users
- Asset recovery and maintenance
- E-helpline ticketing tool, Support via phone, and remote support tools
- Symantec backup and storage services
- Problem identification, diagnosis, resolution, and escalation to helpdesk systems
- Network cabling and infrastructure maintenance.
Desktop Engineer L2
Puthur Infotech Ltd.
10.2016 - 08.2017
- ADDS, DHCP, DNS in Windows Server 2008 R2
- Active directory user management
- Installation, maintenance and troubleshooting of Desktop and Laptop
- Provided technical support to end-users, backup and storage services.
Service Engineer
Blue Chip Computers, Palakkad.
07.2015 - 09.2016
- Installation, maintenance, troubleshooting and servicing of Desktop, and Laptop
- Installation, configuration, administration, and troubleshooting of Windows OS (XP, 7, 8, & 10)
- Installation and configuration of Printers
- Dealing customers face to face.
Education
Diploma in Computer Hardware & Maintenance - Computer Engineering
Govt Polytechnic College, Palakkad
03.2012 - 05.2015
Higher Secondary education in Biology Science - Science
Board of Higher Secondary Education, Kerala
Palakkad, India 03.2010 - 05.2012
Technical High School Education in Electronics - Electronics Technology
Board of Technical Education, Kerala
Palakkad, India 03.2009 - 05.2010
BCA - undefined
School of distance education, Bharathiar University- Coimbatore
01.2019 - 04.2021
Skills
MCSE
CCNA
AVD
Microsoft Intune
Windows Autopilot
M365
Information Technology Infrastructure
Network Administration
Languageproficiencies
- English
- Malayalam
- Tamil
- Hindi
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Hindi
Elementary (A2)
Kannada
Elementary (A2)
Timeline
BCA - undefined
School of distance education, Bharathiar University- Coimbatore
01.2019 - 04.2021
Associate IT Consultant
ITC infotech India Ltd.
10.2018 - 01.2023
Desktop Support Engineer L2
Skypro Technologies.
08.2017 - 10.2018
Desktop Engineer L2
Puthur Infotech Ltd.
10.2016 - 08.2017
Service Engineer
Blue Chip Computers, Palakkad.
07.2015 - 09.2016
Diploma in Computer Hardware & Maintenance - Computer Engineering
Govt Polytechnic College, Palakkad
03.2012 - 05.2015
Higher Secondary education in Biology Science - Science
Board of Higher Secondary Education, Kerala
03.2010 - 05.2012
Technical High School Education in Electronics - Electronics Technology
Board of Technical Education, Kerala
03.2009 - 05.2010
IT Consultant
Power Bridge Systems PVT ltd.
1 2023 - Current
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