BIKASH KUMAR BEHERA
IT Operations Analyst II
Bengaluru
Summary
IT Operations Professional experienced in production support, SQL, UNIX, Windows, and ServiceNow. Delivered enhancements in system maintenance and optimization, driving efficiency and reliability in technology infrastructures. Emphasized teamwork and adaptability, ensuring effective collaboration and dependable results.
Overview
6
6
years of professional experience
Work History
IT Operations Analyst II
Conduent
12.2023 - Current
- Provide primary support for maintaining 24/7 availability of applications in scope, including incident and problem management.
- Performed failure analysis, troubleshot aborted batch jobs, and collaborated with application teams for timely resolution.
- Analyze alert metrics and resolve recurrent production issues, focusing on system performance and data synchronization.
- Analyzed alert metrics and resolved recurrent production issues to enhance system performance and ensure data synchronization.
- Initiate the bridge call and attend outage call, during the outage.
- Escalating the issues to the higher-level support teams for further assistance if needed.
- Escalated issues to higher-level support teams for further assistance.
- Updated the run book to document new issues and solutions for future reference.
Application Support Engineer
Astran Tech solutions
02.2020 - 12.2023
- Managed incident tickets and resolved production issues while monitoring job status using AutoSys and Unix.
- Collaborated with cross-functional teams for change and release activities, including patch application.
- Conducted system health checks, executed UNIX commands (Find, GREP, SED), and wrote SQL queries for issue resolution.
- Provided client support for Core Banking System (HSBC) and PAPS (Prudential) projects, ensuring prompt resolution of issues.
- Managed database table dumps, log file checks, and space management during production support.
- Responsible for day-to-day activity like tracking customer issues and resolving them as per SLA.
- Analyze the issues and execute SQL and UNIX command as per the requirement.
- Coordinated with various teams to address ongoing issues.
- Changing the ticket priority and redirecting to another team as per the KB document.
Education
Bachelor of Technology - CSE
BPUT University
Odisha, India01-2019
Skills
Incident Management
Application Support
ServiceNow
ITIL
SQL Optimization
Database Troubleshooting
Process Automation
Job Automation
Shell Scripting
Proactive system monitoring
UNIX/Linux command line proficiency
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
IT Operations Analyst II
Conduent
12.2023 - Current
Application Support Engineer
Astran Tech solutions
02.2020 - 12.2023
Bachelor of Technology - CSE
BPUT University