BIKASH KUMAR BISWAL
Lead Control Management Officer
Bengaluru
Summary
A dynamic and results-oriented professional with extensive experience in risk management, compliance, trade monitoring, and e-communication surveillance. Demonstrated proficiency in team leadership, data analysis, RCSA, and stakeholder management. Excels in driving process improvements and fostering collaborative environments.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Lead Control Management Officer
Wells Fargo
09.2023 - Current
- Lead a QA team of Specialists, Senior Specialists, and Associates as functional manager to execute SHRP changes, perform impact analysis per RCSA guidelines, and ensure accurate reconciliation
- Delegate tasks to team members, oversee the successful completion of activities within the queue, and assist with daily status reports by tracking progress and outlining next steps
- Act as the Relationship Lead for the COO business group, collaborating with business heads, audit, and BCM partners to resolve issues concerning change requests and remediation plans, ensuring alignment and effective resolution
- Fostered a culture of talent development by mentoring team members, conducting monthly one-on-one sessions to provide feedback on monthly performance, offering areas for improvement, and sending monthly check-in comments to their reporting managers to ensure alignment with business objectives
- Identified and implemented process improvements to enhance efficiency while consulting senior management on risk management and control policies, providing actionable recommendations to improve internal processes and systems
- Delivered executive-level presentations to the Operating Committee, communicating key insights and recommendations effectively to senior leadership
Deputy Manager
Deloitte ( Client-Wells Fargo)
01.2023 - 09.2023
- Contributed as a key member of the EBCE team, conducting walkthrough calls and performing design and operating effectiveness testing to ensure compliance and risk mitigation
- Transitioned to the QA team, leading the setup of the new SHRP Change Central process to streamline workflow and improve operational efficiency
- Reviewed and enhanced procedure documents, implementing robust quality checks to ensure accuracy and consistency across processes
- Trained and mentored new joiners, providing guidance and support to help them integrate quickly and successfully into the team and processes
Delivery Manager
Acuity Knowledge Partners
07.2022 - 12.2022
- Spearhead team of 7 members who performs E-communication surveillance for Traders, Research Analyst and Investment Bankers for one of the largest UK bank
- Execute first line controls testing for Best Execution trade
- Help management through Risk identification and Preparing policy
- Managing client delivery and queries by having regular interaction and understanding client's requirements
- Prepare materials for meetings with Client and Stakeholders
Officer
Citi
06.2017 - 06.2022
- Oversee communication surveillance activities for Traders, Market Makers, Research Analysts, and Investment Bankers in the APAC region
- Review 300+ alerts weekly for Restricted trading list alert and over the wall alerts
- Prepare 3 Country Reports for Product compliance and Country compliance
- Enhanced operational efficiency by leading 5 process improvements and performed testing on various internal controls
- Streamlined surveillance tool development, resulting in a 30% increase in tool efficiency by conducting thorough UAT
Associate
HSBC
09.2016 - 06.2017
- Review, investigate and escalate alerts generated by Global Market E-Surveillance system
- Escalate instances of irregularities to offshore functional communication surveillance team and where necessary escalate to respective teams in the Business area
- Assist in production of 2 Country reports and foster close relationship with Onshore Compliance
Specialist
Fidelity Investments
09.2014 - 09.2016
- Correcting 2000+ Money out transactions for Defined Contribution 401k and 403B Mutual fund
- Research why error happened, root cause and Calculate Dividend and Perform Reconciliation Calculating 100+ Missed Earnings
- Enhanced the team's productivity by 20% by leading training programs for 5 associates
Education
MBA - Finance
University of Mysore
07.2012 - 07.2014
Skills
Quality Control
Surveillance techniques
Teamwork and collaboration
Problem-solving abilities
Operational efficiency
Effective communication
Performance management
Data Analysis and Reporting
Accomplishments
- Supported management in implementing SHRP Change Quality Process.
- Automated the reconciliation process, saving 48 hours daily and reducing the need for 6 FTEs.
- Automated the allocation process for 100+ team members, saving 1 hour daily.
- Automated monthly reports, Ageing report and EOD report, saving 20 hours monthly.
- Assisted in Developing New surveillance tool in Citi, which reduced 60% false positive alerts.
Timeline
Lead Control Management Officer
Wells Fargo
09.2023 - Current
Deputy Manager
Deloitte ( Client-Wells Fargo)
01.2023 - 09.2023
Delivery Manager
Acuity Knowledge Partners
07.2022 - 12.2022
Officer
Citi
06.2017 - 06.2022
Associate
HSBC
09.2016 - 06.2017
Specialist
Fidelity Investments
09.2014 - 09.2016
MBA - Finance
University of Mysore
07.2012 - 07.2014