Summary
Overview
Work History
Education
Skills
Websites
Languages
Languages
Timeline
Generic
Bikash Pradhan

Bikash Pradhan

Kolkata

Summary

Dynamic Salesforce Developer with a proven track record at BOARD MY TRIP, adept in Salesforce integration and component development. Excelled in enhancing customer experiences through innovative solutions and technical support. Skilled in both Microsoft Excel and fostering team collaboration, I consistently drive growth and efficiency. Passionate about leveraging technical and retail sales skills to achieve and surpass objectives. Results-oriented salesforce developer with several years of experience in the field and a strong record of client satisfaction. Adept at explaining complex data systems to various audiences. Superior knowledge and testing background. Excels working in a highly collaborative environment. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

21
21
years of professional experience

Work History

Salesforce Developer

BOARD MY TRIP
KOLKATA
02.2024 - Current
  • Developed complex custom objects and fields in Salesforce to meet customer requirements.
  • Built automated workflows, triggers, and processes using Apex classes and Visualforce pages.
  • Enhanced Salesforce's existing functionality by creating new custom objects, fields, formulas, and validation rules.
  • Created customized reports and dashboards to track sales performance metrics.
  • Provided technical support for end users on Salesforce configuration and customization issues.
  • Implemented security measures, such as sharing rules, profiles, and permission sets, to control data access within the organisation.
  • Optimized existing architecture of Salesforce based on best practices recommended by the vendor.
  • Conducted training sessions for end users on how to use different features of Salesforce effectively.

Jewelry Specialist

EFFY Jewelers
10.2022 - 12.2023
  • Company Overview: North America's leading jewelry manufacturer
  • Accomplished Jewelry Specialist, Bikash, representing EFFY Jewelers aboard the Celebrity Millennium-North America's leading jewelry manufacturer
  • Expert curator of an exquisite collection featuring premium gemstones, including RUBY, EMERALD, SAPPHIRE, DIAMOND, and TANZANITE, in a vibrant spectrum of colors
  • Offering an extensive price range from $200 to over $200,000, complemented by the advantage of tax and duty-free shopping
  • Committed to customer satisfaction with a Lifetime Warranty on every unique piece sold
  • Cordially inviting guests to the exclusive 'LADIES NIGHT' event at the EFFY boutique, Deck 7 midship, complete with complimentary drinks and a $200 gift voucher applicable towards purchases
  • Special promotion includes a complimentary charm to enhance the event experience
  • Looking forward to welcoming patrons to a memorable shopping experience at the EFFY store
  • Showcased an extensive collection of premium gemstones, with items ranging from $200 to $200K+
  • North America's leading jewelry manufacturer

Watch Specialist

Princess Cruise Line Ltd
02.2007 - 04.2022
  • Proficient in retail operations, poised for advancement to a higher-level position
  • Strong alignment with the qualifications and responsibilities outlined in the job posting
  • Demonstrates a blend of expertise, dedication, and passion ideal for the Watch Specialist role
  • A collaborative team player with a track record of embracing challenges and taking ownership
  • Solid foundation in software applications, enhancing my technical contributions to the company
  • Committed to driving growth and adding value through proven technical skills and service experience
  • Possesses the right attitude and temperament for the dynamic nature of the watch industry
  • Keen to integrate into a new work environment and contribute to the success of a reputable company
  • Motivated to achieve career progression through exceptional job performance and teamwork
  • Confident in my ability to fulfill the tasks and responsibilities detailed in the job description

Apprentice in Food and Beverage Service

Pan Asian Restaurant
01.2004 - 12.2006

Education

TRADE DIPLOMA -

INSTITUTE OF HOTEL MANAGEMENT
GANGTOK
12.2004

Undergraduate -

J.C.C.COLLEGE
KOLKATA
12.2000

High school diploma -

LOYOLA HIGH SCHOOL
KOLKATA
12.2017

Skills

  • MICROSOFT EXCEL
  • MICROSOFT WORD
  • RETAIL SALES
  • Sales accountability
  • VOUCHER
  • GOOGLE DOCS
  • Salesforce integration
  • Salesforce component development
  • Marketing
  • Workflow Management

Languages

  • English
  • Nepali
  • Bengali
  • Hindi

Languages

English
First Language
English
Advanced (C1)
C1

Timeline

Salesforce Developer

BOARD MY TRIP
02.2024 - Current

Jewelry Specialist

EFFY Jewelers
10.2022 - 12.2023

Watch Specialist

Princess Cruise Line Ltd
02.2007 - 04.2022

Apprentice in Food and Beverage Service

Pan Asian Restaurant
01.2004 - 12.2006

TRADE DIPLOMA -

INSTITUTE OF HOTEL MANAGEMENT

Undergraduate -

J.C.C.COLLEGE

High school diploma -

LOYOLA HIGH SCHOOL
Bikash Pradhan