Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
Timeline
Generic

BIKASH RANA

Hyderabad

Summary

Dynamic Team Manager with a proven track record at Cognizant Technology Solutions, excelling in leadership and client service. Spearheaded process improvements that enhanced operational efficiency, while mentoring teams to achieve performance goals. Expertise in transaction processing and attention to detail, driving successful outcomes in high-pressure environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Team Manager

Cognizant Technology Solutions
Hyderabad
01.2025 - Current
  • Managing a team of thirteen extremely driven employees.
  • Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
  • Implemented process improvements aimed at increasing efficiency while reducing costs wherever possible.
  • Created monthly performance metrics that tracked key performance indicators.
  • Collaborated with external auditors during annual audits to ensure accuracy of financial statements.
  • Maintained an organized filing system for all documents related to team activities.
  • Trained new hires on proper procedures for working within a collaborative environment.
  • Provided customer service to clients, including answering questions and resolving issues.

Team Leader

Cognizant Technology Solutions
Hyderabad
01.2022 - 12.2024
  • Managed a team of ten members to enhance operational efficiency.
  • Established professional relationships with team members for swift issue resolution.
  • Delivered quality training to associates, promoting goal achievement.
  • Responded promptly to emails and requests from branches.
  • Efficiently handled client escalations to maintain high service standards.
  • Acquired new skills and applied them to improve productivity.
  • Cross-trained team members to provide backup support for leadership roles.
  • Mentored employees, ensuring proper completion of assigned duties.

Process Specialist

Cognizant Technology Solutions
Hyderabad
04.2019 - 01.2022
  • Validated instructions from Wealth Management clients for bill payments, cheque payments, and electronic funds transfers to ensure accurate processing.
  • Resolved issues related to SLA adherence and reconciled internal General Ledger accounts using multiple sources.
  • Coordinated issuance of wires for payables following successful reconciliation of General Ledger accounts.
  • Conducted root cause analysis on GL discrepancies and collaborated with relevant teams to address pending items.
  • Managed team escalations through direct communication with branches and onshore teams as necessary.
  • Delivered precise updates to senior managers regarding key operational issues.
  • Identified and implemented process improvements to enhance operational efficiency.
  • Collaborated with Robotics team to automate processes and regularly updated BOTs with IT support.

Education

Master of Business Administration - MBA - Finance And Marketing

Hyderabad Business School, GITAM University
Hyderabad
01.2013

Bachelor of Commerce - B.COM - Commerce

Silver Jubilee Degree College, Osmania University
Hyderabad
01.2011

Skills

  • Attention to detail
  • Leadership skills
  • Communication and presentation
  • Transaction processing
  • Client service and support
  • Cash management
  • Banking operations
  • Management reporting
  • Performance metrics
  • Account management

Languages

Nepali
First Language
Nepali
Proficient (C2)
C2
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Telugu
Elementary (A2)
A2
Khasi
Beginner (A1)
A1

Affiliations

  • Received appreciation and an award for the transition of two FTEs' work for vendor management and card operations in 2017
  • Received appreciation and an award for the transition of two FTEs' work for banking operations in 2015
  • Received several 'budding star,' 'unicorn,' and 'performer of the quarter' honors
  • Applause from the client for excellent work done during Good Friday processing by clearing over 200 breaks within a span of 4 to 5 days every year
  • Participated in various outreach events in my professional and academic career
  • I admire the challenge and excitement of playing badminton

Certification

  • British English Certificate (BEC)
  • Lean Six Sigma

Timeline

Team Manager

Cognizant Technology Solutions
01.2025 - Current

Team Leader

Cognizant Technology Solutions
01.2022 - 12.2024

Process Specialist

Cognizant Technology Solutions
04.2019 - 01.2022

Master of Business Administration - MBA - Finance And Marketing

Hyderabad Business School, GITAM University

Bachelor of Commerce - B.COM - Commerce

Silver Jubilee Degree College, Osmania University

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BIKASH RANA