Playing games and watching EPL
Bikash Tiwari
Security Professional
Kolkata
Summary
Energetic and experienced Security Professional with over 17 years of experience in Security industry ( Aviation, Hospitality, Retail, Cash Management Logistics). Excellent reputation for resolving problems, recovery shortages, investigation, audit and meeting compliance . Adapting to new situation and challenges, working with team to attain common goal.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
9
9
Certifications
1
1
Language
Work History
Security Manager ( East & North)
Brinks India Pvt. Ltd
Kolkata
01.2018 - Current
- Winner of Star Award for the year 2021
- Got promoted as Security Manager ( East & North), 2021
- Got Employee of the month award in the year 2019
- Zero safety incidents since 2018 till date at branches
- Zero loss in the year 2021
- Installation of Security system at branches of Noida, Kolkata, Ranchi successfully
- Managing and coordinating teams in east, north and west regions covering 16 branches & 40 spoke locations.
- Identify, Investigate internal theft cases and discrepancies
- Ensuring shortage amounts are recovered timely
- Prepare reports or make presentations on internal investigations, losses, or violations of regulations, policies and procedures.
- Communicate security status, updates, and actual or potential problems, using established protocols
- Implemented approved Security & Safety policies, procedures and guidelines and provides continuous review and recommendations based upon evolving conditions
- Liaise with branches, Police & local administration
- Conducting Surprise Vault audits of Precious metal/ Cash audit of all the branches quarterly
- Ensuring all the external audits of banks are conducted successfully at branches
- Process audit to be conducted for line of business CIT, BGS & ATM at Branch & Spoke locations
- Ensuring electronic security/ safety system including alarm/ cameras are deployed at branches are functioning smoothly and are timely tested & maintained
- Successfully coordinated the installation of security system at new or relocated branches
- Analyze and evaluate security operations to identify risks or opportunities for improvement at branch and spoke locations
- Assisted in the conduct of physical security surveys/security vulnerability assessments and makes recommendations to enhance the security and protection of company facilities, personnel, and assets.
- Preparing and submitting various security compliance reports to Security Head.
- Conducting Security training on SWI for Custodian/ Vault Officer/ ATMO/Gunman/ Driver during visit to the branches
- Supervise subordinate Branch Security Officer, performing activities such as hiring, training, assigning work, evaluating performance, or disciplining
- Reviewing CCTV footages, monthly reports, incidents
- Ensuring mapping & tracking is done for high valuables (Precious metals & Minerals) consignment movement
- Raising exceptional request to the global team on High Value Liability movement
- Strong intelligence gathering from the branches
- Ensuring outsourcing staff documents are verified ( Back Ground Verification/ Police verification
- Ensuring customer feedback on operational & Security process during security audit and working with team for overall improvement
Security Manager
Modern Inns Pvt Ltd ( Aauris Hotel)
Kolkata
06.2015 - 01.2018
- Zero safety incident from June, 2015 to January, 2018
- No major internal or external theft
- To direct and co-ordinate the overall activities of the Security Department. To guarantee the safety of all the guests, employees and hotel property.
- Give direction and control all activities relating to the Security department, ensure the hotel meets its financial and guest satisfaction objectives.
- Responsible to create and coordinate trainings or anything related to employee development programs.
- Be aware of the Security policies and procedures of the Hotel, and ensure that at all times in all areas of the Hotel that they are being strictly adhered to.
- Briefs Supervisors on function, VIP arrivals and other events, which will necessitate additional or special preparation
- Delegates to and supervise all staff within the department and assist them in preparing work schedules.
- Establish control procedures in all operation aspects in accordance with hotel's policy.
- Investigate cases happened in the hotel. Should criminal cases are occurred in the hotel; Assist Police to do investigation work.
- Maintain a Hotel logbook on incidents, complaints etc. and refer them, if required to the appropriate department for follow up action.
- Prepare the plan (especially during the densely populated or vehicle period) for external traffic, so as to keep the hotel area in good order.
- Prepare various monthly reports as required by the General Manager.
- Responsible for implementing the policies and procedures in operation of the Security.
- Responsible for the entire operations, staffing and equipment of the Security Department.
- To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the Hotel
- Reported daily activity, incidents, audits, safety repairs and irregularities, including equipment and property damage, theft and the presence of unauthorized persons.
- Held routine and surprise drills to keep help security team members practice response plans.
- Controlled all physical and security technology programs, including CCTV, access control, security lighting, gate systems
- Oversaw a highly effective security team and managed scheduling and resource allocation.
LPO & Security Head
Global Kitchens Kolkata LLP
Kolkata
09.2013 - 05.2015
- No major Security and safety incidents
- To assist in planning & budgeting for Security department.
- Implementing Security & Safety measures to enhance the protection of the premises.
- Supervising the physical guard activities deployed at various locations.
- Assisting in regular drills, Emergency procedure for evacuation
- Reviewing all incident reports.
- Maintaining proper liaison with local Police & Mall authorities
- Prevent any type of loss of revenue.
- Electronic surveillance, Man Management, Vendor Management.
- Conducting training classes on Safety & Security to staff & guards
- Carry out Cash & Security audit with the LPO team
- Ensuring effective Key Control.
- Investigate both internal & external thefts
- Annual maintenance contract supervision & monitoring
- Actively listened to customers to fully understand requests and address concerns.
- Enhanced working relationships by participating in team-building activities.
- Trained and mentored employees to maximize team performance
Security Executive
Deccan Cargo and Express Logistic Pvt Ltd
Kolkata
10.2012 - 08.2013
- Access control of the aircraft
- Anti- sabotage check of the aircraft
- Screening cargo baggage's via Baggage Inspection System/ EVD/ ETD
- Escorting cargo materials from terminal building to aircraft
- Night guarding of the aircraft
- Ensuring all the bags have security cargo sticker before loading to the aircraft
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Close liaison with Airport authority and Airport security ( Law enforcement agencies)
Assistant Security Officer ( SIS)
Security Intelligence Service ( The Grand Oberoi)
Kolkata
06.2012 - 10.2012
- Perform duty as a shift in charge with a team of 40 manpower
- Solving guest glitches relating to security and safety.
- Liaising with local police and SAF (State Armed Force).
- Conducting training classes on HHMD, DFMD, X-BIS, and Profiling
- Vendor management, Traffic management, Crowd management, Key management
- Supervised work of contracted employees to deliver work on schedule.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Preparing incident reports and submitting to Security Head
- Physical monitoring of the entire hotel with the team
- Carried out day-to-day duties accurately and efficiently.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours across night, weekend and holiday shifts.
Junior Security Officer
GMG Airlines Pvt Ltd
Kolkata
10.2007 - 04.2012
- Aviation related customer-oriented security service and ground operation job which included screening of Registered Baggage. Cargo/Courier,
- Catering Security.
- Reconciliation of registered baggage,
- Aircraft Access Control,
- Secondary ladder point checking,
- Screening of Registered Baggage through ETD/EVD,
- Physically address and redress to the passenger query as a front liner staff ensuring maximum customer satisfaction.
- Handling security operations independently as a Shift Supervisor with a team of 30 manpower
- Anti sabotage checks
- Escorting valuable cargo
- Liaison with law enforcement agencies
Security Officer
Air Sahara
Kolkata
05.2004 - 06.2007
- Reported suspicious activities and persons to law enforcement.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Checked and verified photo identification prior to granting aircraft access
- Executed security rules and procedures
- Aircraft Access Control,
- Secondary ladder point checking,
- Screening of registered baggage through ETD/EVD,
- Anti sabotage checks
- Profiling of the customer
- Reported security incidents, accidents and medical emergencies to law enforcement. and to Airport authority
- Completed official security checks of passengers and luggage before departure
- Cargo security
- Escorting cargo goods to the aircraft
- Customer care
Education
Bachelor of Arts - Humanaties
Calcutta University
Kolkata 07.1999 - 05.2001
Skills
Security audit ( Vault/ Branch/ Route) , Security management, Risk and threat assessment, Incident reporting, Investigation, Loss Prevention, Recovery, Security System installation, Compliance, Problem solving, Profiling, Intelligence gathering, Training, Information sharing, Feedback, Team management, Customer care, Safety drill, Communication, Background Verification, Leadership, Document Verification, Route mapping, Coordination
undefinedAccomplishments
- Awarded Star award for the year 2021 by Brinks India Pvt. Ltd
- Promoted as Security manager (East & North) , 2021
- Awarded employee of the month in the year September,2019
- Zero Security and Safety incident in the year 2021
- Ensured maximum complice is met by the branches
- Successfully conducted the external audits of bank at branches
- Installation of Security System at new branches and relocated branches with minium cost
- Trained more than 700 staff on Security process adherence
- Detected fraud gun licensee used by the gunman
Certification
Basic AVSEC Training
Interests
Timeline
Security Manager ( East & North)
Brinks India Pvt. Ltd
01.2018 - Current
Security Manager
Modern Inns Pvt Ltd ( Aauris Hotel)
06.2015 - 01.2018
LPO & Security Head
Global Kitchens Kolkata LLP
09.2013 - 05.2015
Security Executive
Deccan Cargo and Express Logistic Pvt Ltd
10.2012 - 08.2013
Assistant Security Officer ( SIS)
Security Intelligence Service ( The Grand Oberoi)
06.2012 - 10.2012
Re certification of Screener from BCAS
12-2010
Re- certification of Screener Certificate from BCAS
03-2008
Junior Security Officer
GMG Airlines Pvt Ltd
10.2007 - 04.2012
Certified Screener Certificate from Bureau Of Civil Aviation Security
02-2006
Basic AVSEC Training
04-2005
Security Officer
Air Sahara
05.2004 - 06.2007
Certificate in Computer Fundamental
03-2003
Youth Parliament Competition
01-2000
Youth Parliament Competition
08-1999
Bachelor of Arts - Humanaties
Calcutta University
07.1999 - 05.2001
Export Import Management from IMDR, New Delhi
07-1998
NCC "A"
07-1994
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