Bikash Ranjan Swain

• Manage information technology and computer systems.
• Plan, organize, control and evaluate IT and electronic data operations.
• Managing network and system performance, conducting troubleshooting, security patching, and maintenance.
• Oversaw IT department operations and training.
• Updated customers and senior leaders on progress and roadblocks.
• Assisting in development of long-term strategies to grow department and resources.
• Design, develop, implement and coordinate systems, policies and procedures.
• Ensure security of data, network access and backup systems.
• Act in alignment with user needs and system functionality to contribute to organizational policy.
• Identify problematic areas and implement strategic solutions in time.
• Audit systems and assess their outcomes.
• Preserve assets, information security and control structures.
• Handling annual budget and ensure cost effectiveness.

• We are giving support to Client systems which provides single source identity verification process across country
• Residents use this identity card to authenticate themselves using online or offline

ROLES AND RESPONSIBILITIES:

• Lead and manage a team in the delivery of high quality services that meet and exceed our contracted commitments.
• Responsible for resolving hardware and software issues for all assets.
• Involved in installation, configuration, and maintenance of Various type of Operating System using SCCM like Windows, Linux & MAC.
• Before deployment, antivirus updates ,OS & Security patches are evaluated in a test environment.
• Responsible for testing and verifying that our backup solution is working manage accounts and permissions for multiple databases and applications within the organization.
• Creating user Accounts and Groups in Active Directory.
• Implementing DHCP, DNS, WINS, Fault Tolerance, File &Print Services Group Policy.
• Basic level understanding of Routing and Switching/Data networking skill, including DHCP, IP routing protocols.
• Responsible to work with all technology team member to insure proper maintenance of the LAN,WAN ,WI-FI ,Bio-metric device, voice and data networks.
• Co-ordinate for VC meeting and other import meetings etc.
• Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configure.
• Assist the Client by providing SME assistance, and root-cause analysis on vulnerabilities.
• Managing all OEM Asset of all IT hardware/Software maintenance such as Server, Networking Switches, Storage Devices & software applications at UIDAI.
• Tracking material inward /outward & Verifying tool accuracy approvals for changes happening in UIDAI office.
• Managing complete asset life cycle from procurement to receipt, allocation, usage, de-allocation and disposal of assets.
• Knowledge on IT and Cyber security Act and other security policy in all IT Systems.
• Preparing Purchase Orders / Work Orders etc as per requirement.
• Collaborated with vendors to locate replacement components and resolve advanced problems.

• Worked with major banking firm, where basic functions included issuance of currency, to sustain monetary Stability in country, to operate currency, and maintain country's credit system

ROLES AND RESPONSIBILITIES :

• Installed new /rebuilt existing servers and configure hardware, peripherals ,services, settings, directories, storage etc in accordance with standards and project/operational requirements.
• Used SCCM Tool Perform software distribution and ensure successful deployment to end assets.
• Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, system and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Basic Networking TCP/IP Configuring/joining Domain/cabling, patching and LAN troubleshooting, manage Wi-Fi infrastructure & security systems.
• Ensured update of Anti-virus definitions for all the Support systems deployed at RBI Office.
• Maintained of Hardware asset inventory at Reserve Bank of India office (IT/Non-IT).Track movement of assets through IMAC Managed.
• Tracked all OEM assets, including 600 workstations.
• Tracked material inward /outward and providing necessary approvals.
• Reviewed configuration of desktops and servers to meet implementation requirements.
• Employee exit process - making sure employee hands over asset back and format asset.

Versatile Software's is an IT administrations, Digital and Business arrangements organization situated in Bengaluru (India) giving Customized Software Development, Web Application Development, Mobile Application Development and IT Consulting Services.

ROLES & RESPONSIBILTY :

• Configured hardware, devices, and software to set up work stations for employees.
• Patched software and installed new versions to eliminate security problems and protect data.
• Monitored system performance to identify potential issues.
• Diagnosed and troubleshot hardware, software and network issues.
• Created user accounts and assigned permissions.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Documented support interactions for future reference.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Used ticketing systems to manage and process support actions and requests.

• As customer care executive I was responsible for communicating how's and why's regarding service expectations within company to customers

ROLES AND RESPONSIBILITIES :

• Installed & upgrades support and troubleshooting for computers, laptop, Printer hardware and any other authorized peripheral environment.
• Involved in installation, configuration, and maintenance of Various type of Operating System Like Windows, Linux & MAC.
• Diagnosed and resolved end user network or local printers and webmail, MS outlook, internet LAN and WAN access problems.
• Call logged with various vendor and fixing the hardware & Software issue.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Solved issues and investigated technical difficulties.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Collected and analyzed customer feedback.