BIKEY JHA
Atiabari Tea Garden
Summary
Honest, Patient, Punctual and sincere towards the work and responsibilities. Enthusiastic hospitality professional excelling in customer service and operational support. Drives team synergy through effective coordination and conflict resolution, ensuring a pleasant experience for all guests. Passionate about maintaining high standards and contributing to a positive dining atmosphere.
Overview
10
10
years of professional experience
Work History
Junior Waiter
Princess cruises
07.2023 - Current
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Optimised customer experience by serving each guest with sincerity and enthusiasm, contributing to a welcoming atmosphere.
- Handled customer complaints with empathy, providing effective solutions to resolve issues and uphold positive dining experiences.
- Fulfilled contractual obligations for Regal Princess in Manor, enhancing guest satisfaction through attentive service.
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Maintain hygiene and following food and safety Procedures according to the united States Public Health
- Maintained safe hygiene and food handling standards for full compliance.
RESTAURENT MANAGER
Fun N CITY RESORT
Patna, Bihar
07.2022 - 01.2023
- Handled daily operations, managed staff, ensured excellent guest service and satisfaction.
- Managed budget, controlled costs, and arranged staff training programmes.
- Ensure the highest standards and consistent quality in the daily operation and keep up to date with the new products recipes
- Instructed and led subordinates in food preparation techniques, and participated in setup of buffets and special functions.
- Maintain hygiene and following food and safety Procedures according to FSSSAI
Team Leader
Welcom Hotel by ITC group of hotels
Chennai, Tamil Nadu
08.2018 - 03.2021
- Oversee F&B Operations: Supervise daily operations of food and beverage outlets to ensure smooth and efficient service.
- Team Coordination: Communicate effectively with the team, delegating tasks and ensuring each member understands their responsibilities for a seamless service experience.
- Brand Standards Compliance: Ensure all operations adhere to brand standards, maintaining consistent quality and service excellence.
- Guest Query Management: Address guest queries promptly and efficiently, ensuring customer satisfaction and resolving any issues that arise during service.
- Sales Optimization: Drive sales and profitability by offering excellent value, employing suggestive selling techniques.
- Financial Goal Support: Assist Food & Beverage management in achieving financial objectives by adhering to budgets and cost control measures.
- Training & Development: Support the training and development of team members to enhance performance, skills, and knowledge.
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
- Monitored staff performance and developed improvement plans.
- Resolved complex customer enquiries, disputes and complaints.
- Evaluated team performance and provided constructive feedback to improve daily goal achievement.
Steward & Senior Steward
Welcom Hotel by ITC group of hotels
Chennai, Tamil Nadu
08.2016 - 08.2018
- Lead and train stewarding team members, ensuring high standards of cleanliness and efficiency.
- Oversee stock levels of cleaning supplies and kitchen tools, placing orders as required.
- Conduct regular sanitation checks and ensure compliance with food safety regulations.
- Workflow Optimization: Streamline dish-washing and cleaning procedures to improve speed and reduce waste.
Education
A-Levels - BARISTA
KAPPI MACMCHINE
Hyderabad, TG01-2025
Bachelor of Arts - ARTS
William Carey University
Shillong, IN-ML01-2021
DIPLOMA IN HOTEL MANAGEMENT -
ROYAL BENGAL INSTITUTE OF HOTEL MANAGEMENT
Barasat, India08-2020
Skills
- MS OFFICE
- Micros Fidelity(POS) system
- Internet
- Ocean now ordering app
- TSO(table side order)
- Organizational skills
- Planning skills
- Food safety compliance
- Sales optimization
- Conflict resolution
- Team coordination
- Time management
- Positive attitude
- Guest satisfaction
- Effective communication
- Menu knowledge
- Customer service excellence
- Food Hygiene
Disclaimer
I, solemnly declare that all statements made in the above are true, complete and correct to the best of my knowledge and belief and the event of any information being found false, candidature will be liable to the cancelled., 2023-10-01, Alipurduar, BIKEY JHA
Languages
English
Advanced
C1
Timeline
Junior Waiter
Princess cruises
07.2023 - Current
RESTAURENT MANAGER
Fun N CITY RESORT
07.2022 - 01.2023
Team Leader
Welcom Hotel by ITC group of hotels
08.2018 - 03.2021
Steward & Senior Steward
Welcom Hotel by ITC group of hotels
08.2016 - 08.2018
A-Levels - BARISTA
KAPPI MACMCHINE
Bachelor of Arts - ARTS
William Carey University
DIPLOMA IN HOTEL MANAGEMENT -
ROYAL BENGAL INSTITUTE OF HOTEL MANAGEMENT