BIKI DEY
Siliguri
Summary
Detail-oriented professional with expertise in data entry and document management. Proven ability to ensure industry compliance while enhancing customer support processes. Dedicated back office executive known for strong customer support and relationship management skills. Successfully managed documentation and data processes while ensuring compliance, contributing to improved service delivery.
Overview
10
10
years of professional experience
Work History
BACK OFFICE EXECUTIVE
DARJEELING AUTOMOBILE PVT LTD
SILIGURI
11.2021 - Current
- Managed daily documentation and data entry for automotive service records.
- Ensured compliance with company policies and industry regulations in all processes.
- Processed customer requests and inquiries efficiently to improve service experience.
Sales Executive
AIRTEL(S D ENTERPRISE
SILIGURI
02.2018 - 08.2020
- Developed effective sales strategies through collaboration with team members.
- Analyzed market trends to identify new sales opportunities and target markets.
CRO
HGS
SILIGURI
05.2016 - 11.2018
- Resolved customer complaints with efficiency and effectiveness.
- Educated customers on product features and benefits to enhance understanding.
Education
High School Diploma -
MATHABHANGA HIGH SCHOOL
MATHABHANGA01-2015
Skills
- Data entry and document management
- Industry compliance
- Customer support and relationship management
- Process optimization
- Sales strategy development
- Sales follow-up
Languages
English
Beginner (A1)
A1
Hindi
Beginner
A1
BANGALI
Beginner
A1
EXTRA QUALIFICATION
- ADCA computer course in years
- GOOGLE TOOLS
Timeline
BACK OFFICE EXECUTIVE
DARJEELING AUTOMOBILE PVT LTD
11.2021 - Current
Sales Executive
AIRTEL(S D ENTERPRISE
02.2018 - 08.2020
CRO
HGS
05.2016 - 11.2018
High School Diploma -
MATHABHANGA HIGH SCHOOL