Results-driven customer service professional with a proven track record in enhancing customer satisfaction and loyalty. Expertise in resolving customer issues efficiently while maintaining composure in high-pressure situations. Strong communication skills facilitate the development of positive relationships, leading to increased repeat business. Committed to leveraging innovative solutions for organizational growth and success. Efficient CSA known for high productivity and ability to complete tasks swiftly. Possess specialized skills in customer service management, conflict resolution, and data entry. Excel in communication, teamwork, and adaptability, ensuring seamless operations and positive customer interactions. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Hi, I’m
BIKI ROY
Kolkata,WB
Summary
Overview
3
years of professional experience
Work History
MORE SupermarketKolkata
CSA
05.2024 - Current
Job overview
- Assisted customers with product inquiries and provided store information, maintained a clean and organized sales floor and checkout areas, operated the cash register, and processed customer transactions efficiently, stocked shelves with merchandise, and ensured product availability.
- Collaborated with team members to enhance the customer shopping experience, handled returns and exchanges while following store policies, monitored inventory levels, and reported shortages to management.
- Supported promotional displays by arranging products attractively on shelves, and providing excellent customer service in a friendly, professional manner; resolved customer complaints courteously and efficiently; assisted customers with selecting products, answering questions, and making product recommendations.
- Informed customers about discounts and special offers on products they were interested in purchasing, operated the cash register to process sales transactions accurately and efficiently, and assisted customers with product selection based on their individual needs and preferences.
- Participated in training and other learning opportunities to expand knowledge of the company and position, and improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly; surpassed sales goals through the implementation of successful marketing strategies; and conferred with customers by telephone or in person to provide information about products or services, and take orders.
Max life InsuranceKolkata
Financial Advisor
09.2022 - 05.2025
Job overview
- Provided client support by addressing inquiries and resolving policy-related issues, assisted in processing insurance applications, and evaluating client eligibility for coverage, and conducted regular follow-ups with clients to ensure satisfaction and engagement.
- Maintained accurate records of client interactions and policy updates in systems, educated clients about insurance products, features, and benefits available to them, answered inquiries from customers regarding investments, and planned and promoted career and employment-related programs and events, fully coordinating job fairs and career workshops.
- Interviewed clients to obtain information about employment history, educational background, and career goals, identifying barriers to employment. Referred to tests, records and interviews to evaluate students' or individuals' abilities and interests.
Education
Maharaja Manindra Chandra CollegeKolkata
Bachelor of Science from Economics honours
08-2025
University Overview
Major in:
* Micro-Economics
* Macro-Economics
* Mathematical Economics
* Indian Economy
* Theory and Application of Public Finance
* Econometrics
* Research Methodology
* Development of Economics
* Money and Banking
* Environmental Economics
* History Of Economics
Minor in:
* Foundation of Mathematics
* Statistics for Economics
* Environmental Studies
* English
* Rural Development
Calcutta Public SchoolKolkata
High School Diploma
05.2021
University Overview
* English
* Hindi
* Business Studies
* Mathematics
* Accounts
Ramakrishna Missionary InstituteKolkata
Matriculation
04.2018
University Overview
Skills
- Team collaboration
- Performance tracking
- Goal orientation
- Patience and tolerance
- Product promotion
- Microsoft Office proficiency
- Team collaboration
- Performance tracking
- Goal orientation
- Patience and tolerance
- Product promotion
- Microsoft Office proficiency
Languages
Languages
English: read/write/speak
Hindi: read/write/speak
Bengali: read/write/speak
SOFTWARE PROFICIENCY (RELEVANT TECHNOLOGY)
SOFTWARE PROFICIENCY (RELEVANT TECHNOLOGY)
- Language: C, C++
- Operating system: Windows XP, 7, 10, 11
- Linux
Work Type
Full TimeGig WorkPart TimeWork Location
RemoteTimeline
CSA
MORE Supermarket
05.2024 - Current
Financial Advisor
Max life Insurance
09.2022 - 05.2025
Maharaja Manindra Chandra College
Bachelor of Science from Economics honours
Calcutta Public School
High School Diploma
Ramakrishna Missionary Institute
Matriculation
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