Bikku Susan Baby
LEAD BUSINESS ANALYST
Kochi
Summary
Dynamic Lead Business Analyst with extensive experience at Conduent Business Services, excelling in requirements gathering and stakeholder management. Proven track record of enhancing team productivity and user adoption through effective communication and Agile methodologies. Skilled in SQL and data warehousing, driving successful project outcomes and process improvements.
Overview
9
9
years of professional experience
Work History
Lead Business Analyst
Conduent Business Services
11.2023 - Current
- Developed detailed functional specifications to guide development teams in creating robust software solutions for clients.
- Increased team productivity through effective communication, collaboration, and resource management strategies.
- Mentored junior analysts, providing guidance on best practices, technical skills development, and career growth opportunities.
- Assisted in change management initiatives by providing clear guidance on process transitions while ensuring minimal disruption to daily operations.
- Achieved timely delivery of critical projects through effective prioritization of tasks based on urgency, importance, dependencies, resources availability.
- Ensured successful project outcomes by proactively identifying potential risks and implementing mitigation plans.
- Contributed to the establishment of standard operating procedures for business analysis processes, resulting in more effective and efficient project delivery.
- Collaborated with stakeholders to identify business needs and data sources.
- Boosted client satisfaction by effectively managing stakeholder expectations and delivering high-quality solutions.
Senior Business Analyst
Conduent Business Services
01.2019 - 10.2023
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
Business Analyst
Conduent Business Services
04.2016 - 12.2018
- Supported Senior BA with reporting, analysis and business presentations.
- Formulated BRD, Test Plan, and systems requirements documents.
- Involved in reviewing Test Plan, Test cases and execution of sanity and UAT testing.
- Using extensive SQL knowledge to perform detailed data analysis, reports and ad-hoc queries for clients.
Education
Bachelor of Science - Computer Engineering
KMEA ENGINEERING COLLEGE
Ernakulam, India 04.2001 -
Skills
Requirements gathering
Requirements analysis
SQL proficiency
Software development life cycle
User acceptance testing
Agile methodologies
Data analysis
Stakeholder management
Data warehousing
Test case scenarios
Staff management
Database management
Microsoft Office Suite
Project management
Timeline
Lead Business Analyst
Conduent Business Services
11.2023 - Current
Senior Business Analyst
Conduent Business Services
01.2019 - 10.2023
Business Analyst
Conduent Business Services
04.2016 - 12.2018
Bachelor of Science - Computer Engineering
KMEA ENGINEERING COLLEGE
04.2001 -
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