- Enthusiastic and ambitious senior customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
- Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Hi, I’m
Bikky Biswas
Senior Executive CS
Hyderabad
Summary
Overview
2
years of professional experience
5
years of post-secondary education
2
Certifications
Work History
Teamlease Hyderabad
Senior Executive CS
01.2023 - 06.2023
Job overview
- Contract with Deloitte as a Tax consultant Worked with US clients having to pay their tax and file their taxes to the IRS
- Taxation support for United States of America for partners holding shares who needs the K-1,1065,1099
- Inbound calling also support through email.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Perform clerical duties such as typing, proofreading, and sorting mail.
Sutherland Global ServicesHyderabad
Customer Support Representative
03.2022 - 10.2022
Job overview
- Resolutions officer at Airbnb, mainly to work on tickets escalated to us by CX or L1 support team.
- Inbound calls more than 40 interactions a day.
- Totally blended process to support both host and guest with their new booking, cancelled booking, etc.
- Check for transactional flow, if there is a transactional friction, or payment is still processing.
- Used CRM like Nova to create tickets and communicate with users.
Tech MahindraHyderabad
Technical Support Specialist
07.2021 - 02.2022
Job overview
- Create, maintain, and enter information into databases, ticket creation on Salesforce.
- Prepare purchase requisitions for computer hardware and software, networking and telecommunications equipment, test equipment, cabling, or tools using Seibel.
- Consult with customers about fiber internet , cable internet , mobile internet, etc.
- Set up and operate specialized or standard test equipment to diagnose, test, or analyze the performance of electronic components, routers, switches, etc.
- Taking 40 to 50 inbound calls daily as the front of house.
Education
Netaji Subhash Engineering CollegeKolkata
GED
06.2018 - 06.2021
University Overview
- Bachelors in Computer Application
G D Goenka Public SchoolSiliguri
High School Diploma
05.2014 - 06.2016
University Overview
Computer Science
Skills
Communication
Certification
Digital Marketing
Timeline
Senior Executive CS
Teamlease
01.2023 - 06.2023
Customer Support Representative
Sutherland Global Services
03.2022 - 10.2022
Digital Marketing
08-2021
Networking (IBM: PROJECT)
08-2021
Technical Support Specialist
Tech Mahindra
07.2021 - 02.2022
Netaji Subhash Engineering College
GED
06.2018 - 06.2021
G D Goenka Public School
High School Diploma
05.2014 - 06.2016
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