Bikram Gorai
Pune
Summary
Dynamic professional with extensive experience in cash management and customer service at IndusInd Bank. Proven track record in enhancing service delivery and ensuring regulatory compliance. Adept at budget management and transaction oversight, consistently achieving high client satisfaction through strategic initiatives and effective team leadership.
Overview
3
3
years of professional experience
Work History
Associate Service Delivery Manager (Cashier)
IndusInd Bank
Pune
07.2024 - Current
- Managed transactions efficiently to ensure accuracy and security.
- Provided exceptional customer service to enhance client satisfaction.
- Maintained organized records to support operational integrity.
- Executed cash management procedures for optimal fund utilization.
- Developed and implemented service delivery strategies to improve customer satisfaction ratings.
- Managed budget allocations for projects within the Service Delivery Department.
- Ensured compliance with regulations and security protocols.
- Performed beginning-of-day (BOD) and end-of-day (EOD) operations accurately.
- Facilitated opening of savings accounts for new clients.
- Processed current account openings to streamline client onboarding.
Branch Credit Manager
IIFL Samasta Finance Limited
Jamshedpur
06.2023 - 04.2024
- Company Overview: NBFC
- Conduct loan utilization checks as per the schedule for all clients.
- Conduct house/on-site visits to the customer house/projects.
- Conduct check for high ticket size loans as per the instructions from the Regional Credit Team.
- Maintain Branch Register.
- Cash Management.
- Audit document maintenance day wise day.
- Handling 5-7 staff's team and motivating them to achieve assign Target.
- Leadership.
- Branch BOB & EOD.
- NBFC
Accounts & Finance (Associate)
Bharat Financial Inclusion Ltd.
08.2022 - 04.2024
- Company Overview: Merged with IndusInd Bank
- Instrumental in preparing and generating reports such as BRS and other reports.
- Analysed legacy processes for improving performance and suggested improvements.
- Visited average of 14 branch every month to ensure compliance.
- Carried out and supported branch account opening for 7 new branches with extended requirements during merger of banks.
- Validated average of 14 branch cash books, voucher supporting approval and Bills per month.
- Trained 12 new employees in branch account opening, branch related deposits withdrawal and deposit, cash book validation, voucher approval and various report preparation and generation.
- Documented and standardized processes to bolstered process improvement and better quality of deliverables.
- Wrong Disbursement follow up with branch staff & banker to recover wrong disbursement amount. If Any Document like Remitter Letter required then talk with senior Manager & Provide to banker.
- Bank Related Issue any cash deposit or other bank A/c related issue solve ASAP.
- Merged with IndusInd Bank
Education
B. Com Account Honors -
Binod Bihari Mahato Koylanchal University
Dhanbad01.2020
Intermediate - Commerce
J.A.C
Ranchi01.2017
Matriculation -
J.A.C
Ranchi01.2015
Advanced Diploma -
Computer Application
Skills
- Cash management
- Customer service
- Regulatory compliance
- Service delivery
- Budget management
- Transaction management
- Sales
Languages
- Hindi
- English
Hobbies and Interests
- Playing & watching cricket
- Reading books
Roles And Responsibilities
Handling Transactions, Customer Service, Maintaining Records, Cash Management, Compliance and Security, BOD & EOD, Instrumental in preparing and generating reports such as BRS and other reports, Analysed legacy processes for improving performance and suggested improvements, Visited average of 14 branches every month to ensure compliance, Carried out and supported branch account opening for 7 new branches with extended requirements during merger of banks, Validated average of 14 branch cash books, voucher supporting approval and Bills per month, Trained 12 new employees in branch account opening, branch related deposits withdrawal and deposit, cash book validation, voucher approval and various report preparation and generation, Documented and standardized processes to bolster process improvement and better quality of deliverables, Wrong Disbursement follow up with branch staff & banker to recover wrong disbursement amount, Bank Related Issue any cash deposit or other bank A/c related issue solve ASAP, Conduct loan utilization checks as per the schedule for all clients, Conduct house/on-site visits to the customer house/projects, Conduct check for high ticket size loans as per the instructions from the Regional Credit Team, Maintain Branch Register, Cash Management, Audit document maintenance day wise, Handling 5-7 staff's team and motivating them to achieve assigned Target, Leadership, Branch COB & SOD
Personal Information
- Father's Name: Subal Gorai
- Date of Birth: 20/06/2000
- Gender: Male
- Nationality: Indian
- Marital status: unmarried
- Religion: Hindu
- Permanent address: Jaijawan Nagar, near Digheration shop, Yerwada, Pune 411006
- State: Maharashtra
- Dist-pune
Timeline
Associate Service Delivery Manager (Cashier)
IndusInd Bank
07.2024 - Current
Branch Credit Manager
IIFL Samasta Finance Limited
06.2023 - 04.2024
Accounts & Finance (Associate)
Bharat Financial Inclusion Ltd.
08.2022 - 04.2024
B. Com Account Honors -
Binod Bihari Mahato Koylanchal University
Intermediate - Commerce
J.A.C
Matriculation -
J.A.C
Advanced Diploma -
Computer Application
Similar Profiles
Debayan RoyDebayan Roy
Manager at Indusind BankManager at Indusind Bank
SAROJ PANDASAROJ PANDA
Operation Head at IndusInd BankOperation Head at IndusInd Bank
Amit Kumar SahaAmit Kumar Saha
Branch Manager at Indusind BankBranch Manager at Indusind Bank
Karthikeyan GanesanKarthikeyan Ganesan
Solution Architect at IndusInd BankSolution Architect at IndusInd Bank
Khushboo PanchalKhushboo Panchal
Partner Success Manager at ConnectWise LLPPartner Success Manager at ConnectWise LLP