Summary
Overview
Work History
Education
Skills
Certification
Expertise
Personal Information
Timeline
Generic
Bikram Kumar

Bikram Kumar

Summary

Customer-oriented Program Manager with over 18 years of experience in Operations and complex problem-solving. Expert in Architecture, Design , Development and cross-functional communication, employee supervision and process improvements. Decisive leader ready to leverage background in program management to expand organizational success.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Program Manager

TCS
Noida
11.2021 - Current
  • Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
  • Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
  • Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
  • Collaborated with teams across departments to develop effective strategies for executing programs.
  • Reviewed customer feedbacks on a regular basis in order to identify potential areas of improvement in service delivery.
  • Audited operations and processes to enhance brand and manage compliance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Senior Technical Manager

TCS America
Miami
05.2018 - 09.2021
  • Planned and directed technical projects, ensuring deadlines were met.
  • Provided technical advice to team members on complex problems and tasks.
  • Managed day-to-day operations of the IT department, including staffing and budgeting.
  • Analyzed customer feedback data to identify trends and opportunities for improvement.
  • Reported regularly on project status updates to executive leadership teams.
  • Coordinated installation of updated computer programs and systems.

Technical Manager

HCL AMerica
Washington DC
01.2018 - 05.2018
  • Provided technical support for hardware, software and networking issues.
  • Managed a team of engineers in the design, development, implementation and maintenance of computer systems.
  • Designed database schemas to ensure data integrity and scalability.
  • Assisted in troubleshooting escalated customer service issues.
  • Supervised implementation project designed to improve system productivity.

Technical Manager

HCl America
Devner
05.2015 - 12.2017
  • Delivered updates to appropriate stakeholders on project's status and feedback gleaned from clients.
  • Identified resources needed to complete tasks, resolved issues with personnel and maintained deliverable estimates.
  • Communicated well with project teams, internal clients and external parties.
  • Coordinated tasks with business and technology units to keep deliveries and milestones on schedule.

Project Lead

HCl Tech
Noida
01.2013 - 04.2015
  • Developed and implemented project plans, schedules and budgets.
  • Identified, tracked and resolved critical path issues.
  • Coordinated resources to ensure successful completion of projects.
  • Created project performance reports for management review.
  • Provided guidance and direction to project teams.
  • Communicated with stakeholders throughout the life cycle of projects.
  • Provided support for troubleshooting during system development process.
  • Assisted project managers by identifying gaps and establishing best practices for existing and upcoming project initiatives.

Project Lead

HCL Tech
Noida
03.2011 - 12.2012
  • Provided support for troubleshooting during system development process.
  • Maintained close connection with project personnel to quickly identify and resolve problems.
  • Evaluated processes used by the organization in order to identify areas for improvement.
  • Analyzed customer requirements in order to develop solutions that meet their needs.
  • Reviewed technical documents such as design specifications, test plans, user manuals.
  • Maintained accurate records of all project activities including changes, milestones achieved.

Developer

R Systems
Noida
10.2007 - 02.2011
  • Developed web applications using HTML, CSS, and JavaScript.
  • Debugged existing application functionality and identified areas of improvement.
  • Optimized code performance by identifying bottlenecks and reducing memory usage.
  • Built responsive web pages that are optimized for different devices.
  • Modified existing software systems to enhance performance and add new features.

Developer

SMX iExplore
New Delhi
08.2005 - 09.2007
  • Developed web applications using HTML, CSS, and JavaScript.
  • Generated reports from databases using SQL queries.
  • Performed unit tests on all changes made to the codebase.
  • Written detailed documentation outlining system architecture, design decisions, and coding conventions used in the project.
  • Established best practices for coding standards within a team environment.
  • Modified existing software systems to enhance performance and add new features.

Education

Master of Computer Applications (MCA) -

01.2005

Bachelor of Computer Applications (BCA) -

01.2002

Intermediate (MPC) -

01.1999

SSC -

01.1997

Skills

  • Operations Management
  • Team Development
  • Program Reviews
  • Team Training and Development
  • Team Leadership
  • Change Management
  • Performance Monitoring
  • Process Engineering
  • Agile Projects
  • Relationship Building

Certification

  • Microsoft Certified (MCTS) in ASP.net
  • PSM 1 (Professional Scrum Master)

Expertise

ASP.Net, ADO.Net, MVC, WCF, WPF, MS cloud (Azure), PowerShell, GE-Proficy, Angular JS(1.5), Angular 2, JavaScript, JQuery, AWS, MDM (Mobile Device Management) solution, App Dynamics, C#.net, HTML, DHTML, XML, PL/SQL, VB.net, MS SQL Server, SSRS, Oracle, MYSQL 5.0 / 4.1, MS Access 2007 / 2003, Windows, Unix, linux, JIRA, Service-Now, Sailpoint IIQ, VSS, GitHub, TFS, Visio, Azure Devops

Personal Information

Date of Birth: 10/08/1982

Timeline

Program Manager

TCS
11.2021 - Current

Senior Technical Manager

TCS America
05.2018 - 09.2021

Technical Manager

HCL AMerica
01.2018 - 05.2018

Technical Manager

HCl America
05.2015 - 12.2017

Project Lead

HCl Tech
01.2013 - 04.2015

Project Lead

HCL Tech
03.2011 - 12.2012

Developer

R Systems
10.2007 - 02.2011

Developer

SMX iExplore
08.2005 - 09.2007

Master of Computer Applications (MCA) -

Bachelor of Computer Applications (BCA) -

Intermediate (MPC) -

SSC -

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Bikram Kumar