Bikram Sahoo

• Managed and delivered large-scale projects with various degrees of complexity through all phases of a project, aligning
with the strategic interest of the business.
• Led daily meetings to discuss ongoing sprint work, upcoming tasks, and overall project status against defined
milestones, collaboratively identified and resolved bottlenecks and other project impediments
• Worked directly with other product owners, system engineers, program managers, developers, testers, and
customers to define features and technical user stories
• Monitored and reported detailed cost/budget breakdown and weekly project health reports to clients
• Prepared various reports such as Budget and Scope, Cost Sizing, and Project performance, translating them into concise
executive summaries and dashboards for executive briefings.
• Led a customer-focused culture across teams, nurture client relationships and build robust organizational systems.
• Foster open communication channels to the key stakeholders such as the Project Sponsor, Business Project owner,
Programs Manager, and Portfolio Manager, ensuring timely awareness of significant changes to the project status.
• Led PM for EMEAR, and MENA Regions, organizing cross-country sync-up meetings to profess collaborative work
environment and mentoring new joiners to assist in their onboarding.
• Prepared and presented financial reports highlighting profit margin, COGS, technology wise & region wise revenue split,
actual revenue vs minimum spent, etc.
• Prepared Monthly Invoices for over 500 running projects based on complexity and effort.

• Planned decommissioning, and provisioning of devices, leading the migration from legacy to cloud infrastructure.
• Actively participated as a core member of Project related process improvements and lessons learned initiatives for the
entire Customer Experience (CX) PMO group.

LEAD CM FOR APJC

• Accountable for all the accounts in APJC.
• Process risk identification and mitigation for all the accounts in APJC.
• Manage new account onboarding for the region and global team.
• Runs roadshow for change management team in order to aware Change Management effectiveness across other accounts.
• Created and Manage Dashboard for global leadership team which indicates key KPIs for all 98 accounts of our team in ServiceNow.
• Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
• Led teams through complex transformations, providing guidance and support throughout the process e.g. automated ticket notification process for other teams within our functions.
• Facilitated workshops and training sessions to equip staff members with tools necessary for successful adaptation during periods of transition.
• SPOC for IDEA HUB and domain Automation globally.
• SPOC for internal/EXTERNAL Audit for the APJC team.
• Created CM one stop page. It is a sharepoint site which holds information of all the accounts.
• Conducts interview for the APJC team.
• Runs CSI programme.

CM in Banking Domain.

• Govern the Change lifecycle end to end within structured process framework.

• Development and execution of change management roadmap for the successful implementation of any service.

• Proven ability to understand complex business issues and plan to align it for the desired result

• Review, Monitor and communicate the progress and final outcome of changes to all the stakeholders

• Ensure the change management skill is understood and adapted by the stakeholders.

• Participate in QBR and MSR Meetings in presence of Customer leadership team

• Prepare the Audit Report for global team to address the internal failures and scope of improvements.

• Create Dashboard and regularize as daily feeds which create views for leaders of our organization.

• Assign tickets to global Team as a part of queue management task.

• Hosts CAB/TRB on regular basis for all three regions and work on the agenda

• Hosts and chairs global standard change proposal meeting.

• Coordinate with other teams like Incident, problem and Service request team to accomplish any project.

• Transitioned to any new ticketing tool adapted by Customer.

• Given trainings to all global member including the leadership team.

• Developed and maintained relationships with key

stakeholders, resulting in achieving 90% CSAT.

• AUTOMATED Communication part of change management and saved 1000 man hours monthly.

• Created automations for other team which not only saved there hours but only helped them in getting accurate and specific details of there tickets.

• Company Overview: Website not provided.
• Governs the entire change lifecycle from draft to closure by approving it, sending communications to desired stakeholders and checking the post implementation.
• Handled change records from Infrastructure, Networks and Collaboration domain which was spread across 26 countries.
• Key player in ServiceNow transition for change management modules.
• Designed the change form and worked on the approval process.
• Created and Handled change calendar and practically supported the tool.
• CAB/TRB agenda preparation and hosting was handled.
• Prepared reports and audit trails for leaders.
• Prepared queries for automating reporting structure of CM.
• Created SOP for change management structure.
• Created and maintained Runbook for Change Management.
• Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
• Website not provided.

• Company Overview: Website not provided.
• Part of HPSM form creation team which creates and updates the ticketing tool module forms.
• Handled ticket from L1 to L3 level.
• Handled P1/P2 situations single handedly and have worked with Vendor team to resolve the issues.
• HPSM Integrated with monitoring tools to get alerts for critical services.
• Created knowledge articles for resolved problem tickets.
• Monitored HPOM tools and written policies for endpoints to resolve auto tickets.
• All housekeeping activities were super visioned.
• Worked in different shifts and maintained the handover with 100% accuracy.
• Effective KT was delivered on need basis to new joiners.
• Website not provided.