Bikram Singh

• Reviewing and resolving internal and external QC reports.
• Editing, proofing, spot quality checks and correcting errors, and ensuring on-time delivery to the client.
• Performing root cause.
• Scheduling and allocating work.
• Communicating with various teams when there is requirement, and ensuring the issues are resolved as quickly as possible.
• Mentored junior team members, contributing to their professional growth and development.
• Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
• Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
• Monitored and tracked user progress to identify improvement opportunities.

• Providing constructive feedback to internal and external resources.

• Reviewing client rejections and determining whether a file requires are redelivery or not.

• Analyzing external and internal error reports and resolving issues.

• Coordinating with various departments to ensure on-time delivery to various clients.

• Scheduling and work allocation.

• Quality trend analysis and coming up with corrective measures. • Developed and implemented performance improvement strategies and plans to promote continuous improvement across all departments.

• Ensuring the quality is 100% across all departments.

• Performing root cause analysis.

• Addressing internal and external quality-related escalations, collaborating with project members, and quickly resolve the problem.

• Analyzing external and internal error reports, and resolving issues.

• Delivering 100% quality files with minimal to no supervision.

• Coordinating with external and internal resources to ensure on-time delivery to clients.

• Auditing QC reports.

• IMR research.

• Editing text.

• Mentoring new editors.

• Demonstrated respect, friendliness, and willingness to help wherever needed.

• Performed duties in accordance with all applicable standards, policies, and regulatory guidelines to promote a safe working environment

• Providing chat and email support to our customers to ensure customer needs are satisfied.

• Screening calls and web profiles to ensure the customers on the platform are abiding by company policies.

• Maintaining 100% quality.