Bilal Ahmad Lone
Sopore
Summary
Proficient Technical Assistant with comprehensive technical knowledge and a focus on customer service excellence. Skilled in troubleshooting and providing solutions that enhance system functionality. Demonstrated ability to advise clients on improving operational efficiency and achieving business goals. Committed to ongoing professional development and adapting to the latest technology trends. Detail-oriented expert in IT support with proficiency in hardware diagnostics, network troubleshooting, and conflict resolution. Committed to delivering exceptional customer service and enhancing operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Advisor II, Senior Technical Support
Concentrix
02.2022 - 11.2025
- Provided technical support for Dell products, including laptops, desktops, and printers.
- Demonstrated expertise in diagnosing hardware and software issues across Windows, Mac, and Linux platforms.
- Configured and troubleshot LAN, WAN, and wireless networks to resolve connectivity problems.
- Coordinated with engineers for hardware replacements, ensuring minimal downtime during failures.
- Utilized remote desktop support tools such as TeamViewer and Dell Remote Tool for efficient assistance.
- Leveraged custom software solutions like Salesforce and CRM to enhance operational efficiency.
- Supported customers through effective troubleshooting of diverse technical challenges.
- Maintained high standards of customer service while resolving complex technical issues.
Customer Support Executive
Tulip Trading Co.
08.2019 - 10.2021
- Leveraged deep product knowledge to improve customer support services.
- Handled customer complaints efficiently, contributing to overall satisfaction.
- Directed customer service processes while establishing effective policies and procedures.
- Promoted a collaborative working environment to enhance team dynamics and performance.
Education
Masters of Business Administration - HR and Finance
Punjab Technical University
Chandigrah01-2019
Bachelors of Business Administration - Business
JP Inistitute of Education And Applied Sciences
Meerut UP.01-2016
Intermediate - Arts
J & K State Board of School Education
Sopore01-2012
High school - Arts
J & K State Board of School Education
Sopore01-2010
Skills
- IT support expertise
- Windows systems proficiency
- Hardware and software diagnostics
- Attention to detail
- Conflict resolution
- Adaptability to new tools
- Network troubleshooting
- Incident management
Certification
- 6 Months Computer Diploma, 2012
- Aviation, Hospitality, and Retail Management (NSDC)
- Digital Marketing, 6 months (NSDC)
Hobbies and Interests
- Playing football
- Travelling
Personal Information
- S/O: Mohammad Maqbool Lone
- Passport Number: R3368853
- Marital Status: Un Married
Timeline
Advisor II, Senior Technical Support
Concentrix
02.2022 - 11.2025
Customer Support Executive
Tulip Trading Co.
08.2019 - 10.2021
Masters of Business Administration - HR and Finance
Punjab Technical University
Bachelors of Business Administration - Business
JP Inistitute of Education And Applied Sciences
Intermediate - Arts
J & K State Board of School Education
High school - Arts
J & K State Board of School Education