BILAL SHAIKH
Sales And Customer Service Representative
Mumbai
Summary
Possess exceptional communication and interpersonal skills, with knack for building rapport and understanding customer needs. Excel at problem-solving and delivering tailored solutions to enhance customer satisfaction. Bring positive attitude and ability to adapt quickly to new situations, ensuring effective service and support.
Overview
3
3
years of professional experience
Work History
Loan Officer
gebbs healthcare & financial solutions ( icici bank )
Mumbai
02.2023 - 11.2024
- achieved monthly target of 70 lakh
- Explained various types of loans available to customers and their associated terms and conditions.
- Prepared reports detailing loan portfolio performance metrics.
- Negotiated terms and conditions of loan contracts.
- Provided customer service support throughout the entire process from application through closing.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
Loan Advisor
HDFC bank
Mumbai
03.2022 - 10.2023
- Reviewed credit reports for accuracy and completeness prior to approving any loans.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Developed loan contracts and explained contract terms to clients.
- Approved or denied loan applications and explained reasoning behind decisions.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
Education
Associate of Science -
Lords Universal College of LAW
Mumbai03-2020
Some College (No Degree) -
Bombay Cambridge International School
MumbaiSkills
- Sales closing
- Cold calling
- Objection handling
- CRM software
- Loan servicing
- Financial services
Timeline
Loan Officer
gebbs healthcare & financial solutions ( icici bank )
02.2023 - 11.2024
Loan Advisor
HDFC bank
03.2022 - 10.2023
Associate of Science -
Lords Universal College of LAW
Some College (No Degree) -
Bombay Cambridge International School
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