I'm interested anywhere in TN and learning new things and reputed company
Bilal Sharif
Retail Senior Store Manager
Kodaikanal
Summary
Results-driven and commercially aware Retail Manager with over 15+ of experience in retail operations, store management, sales growth, and team leadership. Proven ability to manage high-volume stores, maximize profitability, lead diverse teams, and maintain operational excellence. Recognized for achieving continuous sales growth, customer satisfaction, and operational KPIs. Strong in P&L management, forecasting, merchandising, and e-commerce operations and CDIT.
Overview
14
14
years of professional experience
Work History
Store Manager
Reliance Retail Limited
06.2022 - Current
- Managing a store with a business volume of ₹3 Cr.
- 1300 walk in customers in daily basis
- Planning, organizing, and overseeing daily operations and merchandising.
- Handling a team of 60 employees, including 7 Assistant Managers & Department Managers.
- Achieved consistent monthly targets and EBITDA goals.
- Managed 600+ e-commerce orders per day, ensuring delivery within TAT and addressing customer issues.
- Opened new sites and deployed teams based on trade areas.
- Increased sales growth by 18% month on month.
- Achieved highest sweets sales in ROTN (₹40 Lakhs in Diwali).
- Achieved 7th position in PAN India Rice Contest.
Consumer Durables and Information Technology
Reliance Retail Limited
06.2022 - Current
- Provided detailed product information, technical specifications, and comparisons to help customers make informed purchase decisions.
- Maintained up-to-date knowledge of the latest technology trends, new product launches, and promotional offers in the market.
- Handled billing, order processing, and ensured timely stock replenishment to meet customer demand.
- Achieved monthly sales targets and consistently contributed to store revenue growth.
- Delivered excellent after-sales service by assisting customers with product installations, demonstrations, and addressing technical queries.
- Collaborated with store managers and suppliers to optimize product displays, improve merchandising, and maximize visibility of high-demand items.
- Achieved operational excellence parameters and Dashboard consistent profitability.
Assistant Store Manager
Avenue Supermarts Ltd (D Mart)
05.2020 - 06.2022
- Managed a store with a business volume of ₹17 Cr.
- Handled a team of 180 staff and 7 assistant managers.
- Achieved highest FSSAI audit score (13.5/15) in ROTN.
- Delivered highest process scores and sales performance (₹14 Cr in May).
- Increased customer retention by 30% and sales turnover by 23% YoY.
- Achieved operational excellence parameters and consistent profitability.
Guest Delight Manager
Domino’s Pizza India Ltd (Jubilant Foodworks Ltd)
12.2011 - 05.2020
- Managed multiple high-volume restaurants (₹32 Lakhs/month) across 7 cities.
- Handled JioMart quick commerce orders.
- Led recruitment, training, and operational planning.
- Improved sales forecasting, P&L management, and new site openings.
- Managed a team of 60+ people, coordinated backend and frontend operations.
- Received Pizza King Award (2015) and Best Training Ace Award (2015).
- Consistently maintained the 3rd highest sales and profit ranking area-wide.
- Achieved 125% of topline and 121% of EBIDA targets.
- Maintained top hygiene standards with 97% guest service audit scores.
Education
B.Com - undefined
MKU University
Madurai01.2013
B.A - Arabic
Chennai University
Chennai01.2010
Skills
Customer Relationship Management
Customer Retention Strategies
Handling Escalations
Ensuring Service Standards
Feedback Analysis & Improvement Plans
Building Customer Loyalty Programs
Operations Management
Store / Branch Operations Oversight
Process Optimization
Inventory Management
Cost Control and Budget Management
Vendor Management
Quality Assurance
Logistics & Supply Chain Coordination
Sales & Business Development
Sales Strategy & Execution
Target Achievement & KPI Monitoring
Business Expansion & New Store Launch
Competitor Analysis
Territory Management
Market Penetration Strategies
Leadership & Management
Team Leadership & Supervision
Staff Recruitment & Training
Performance Management
Conflict Resolution
Delegation & Motivation
Multi-location Team Management
Mentoring and Coaching
Technical & Tools
MS Office (Excel, Word, PowerPoint)
CRM Software (Salesforce, Zoho, etc)
POS Systems
Quick Commerce (E commerce)orders more than 600 daily basis
ERP Systems
Inventory Management Software
Accomplishments
- Increased sales turnover by 23% YoY at D Mart.
- Boosted customer retention by 30% through service improvements.
- Managed and consistently grew multi-crore stores in both retail and food services.
- Achieved top audit and operational scores regionally.
- Awarded Pizza King and Training Ace awards for excellence in performance.
Strengths
- Strategic thinking
- Strategic planning
- Strong work ethic
- Leadership
- Making conversation with strangers
- Decision making
Interests
Timeline
Store Manager
Reliance Retail Limited
06.2022 - Current
Consumer Durables and Information Technology
Reliance Retail Limited
06.2022 - Current
Assistant Store Manager
Avenue Supermarts Ltd (D Mart)
05.2020 - 06.2022
Guest Delight Manager
Domino’s Pizza India Ltd (Jubilant Foodworks Ltd)
12.2011 - 05.2020
B.Com - undefined
MKU University
B.A - Arabic
Chennai University