Bilawal Siddiq
Nungambakkam
Summary
Resourceful and adaptable professional with a proactive mindset and a knack for rapid learning. Highly organized and driven, with strong time management skills and the ability to excel in diverse environments. Experienced in thriving within fast-paced settings and adept at handling last-minute changes. Committed to contributing to team success and organizational growth, with a proven ability to build strong relationships with both clients and colleagues. Skilled in problem-solving and focused on achieving positive outcomes while supporting team objectives.
Overview
3
3
years of professional experience
Work History
Network Administrator
CNH Industrial
Sydney
12.2018 - 01.2022
- Managed software application installation and maintenance for new dealer onboarding.
- Diagnosed and resolved application faults
- Ensured the management of user passwords and security.
- Increased operational efficiency by effectively setting up new dealer accounts in finance, parts, and aftermarket service applications
- Conducted effective user training to enhance their understanding of systems and applications.
- Prepared necessary testing plans for future application updates.
- Collaborated with third-party TaaS contacts to guarantee regular software releases were thoroughly tested and performed as expected in the CNHi Environment.
- Facilitated clear communication between ICT and business units.
- Played a key role in devising recommendations to resolve challenges and difficulties associated with business applications.
- Implemented operational and system enhancements to optimize production capabilities.
- Wrote and updated documentation for processes, workflows, rules, and enhancements in my area of responsibility.
- Developing and maintaining relationships, effectively communicating, and collaborating with brand representatives to synchronize Network Development efforts and direction with other CNH family initiatives.
- Ensured prompt resolution of system-generated error and maintenance reports by carrying out comprehensive reviews
- Investigate problems of a routine nature within the area of responsibility and prepare documentation to support analysis of the situation.
- Actively involved in learning programs designed to continually augment familiarity with CNH Network ecologies, simultaneously building skill sets pertaining to the evaluation of incoming deliverables.
- Assisted with resolving client support tickets related to system issues, ensuring their resolution.
- Developed a visually engaging and informative Network Development process flow guide with Visio, enabling efficient knowledge transfer to potential successors.
Education
MBA - Logistics and Supply Chain
Western Sydney University
Sydney, Australia09-2019
Bachelor of Technology - Information Technology
SRM University
Chennai08-2015
Skills
- User Access Security Management
- Network repairs and maintenance
- Technical Support
- Troubleshooting and diagnosis
- Interpersonal and written communication
- Application Configuration
- Team Collaboration
- Performance Monitoring and Optimization
- Software Management
- User Support
- Network Security
- Script writing
- System updates
- New program installations
- Permissions and Access Control
- Analytical and Methodical
Personal Information
Date of Birth: 04/15/90
Affiliations
Working out at the gym
Trained martial artist
Cooking
Accomplishments
Led a cross-functional team to streamline internal processes, resulting in a 20% increase in operational efficiency. Known for exceptional problem-solving skills and an innovative approach to overcoming obstacles, consistently finding novel solutions to complex challenges. Recipient of the Employee of the Month award (June 2021) for outstanding performance and commitment to team goals. Fluent in English, facilitating effective communication and relationship-building with international clients
Languages
English
First Language
Timeline
Network Administrator
CNH Industrial
12.2018 - 01.2022
MBA - Logistics and Supply Chain
Western Sydney University
Bachelor of Technology - Information Technology
SRM University
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