Billa Randheer
Global Product & Delivery Executive | GCC/ODC Scale-Up Specialist | Agile Strategist | P&L Leader | Digital Services & Tech Transformation
Bangalore
Summary
Over 20 years of global industry experience, with a strong track record of driving customer and stakeholder engagement across multiple sectors and regions. Adept at designing and implementing strategic roadmaps, operating models, and SOPs to successfully build and scale GCC and Offshore Development Centers (ODCs). Recognized for building high-performance teams and leading complex product development initiatives, especially in startup environments. Proven ability to manage and grow large, multimillion-dollar delivery portfolios for product, service, and consulting organizations. Recognized for building service business models and creating digital products which created additional revenue opportunities and growth. Technology driven, skilled communicator and trusted leader known for translating vision into execution.
Overview
22
22
years of professional experience
2026
2026
years of post-secondary education
11
11
Certifications
Work History
Head of Product
Fintech & Digital Services Platform (B2B2C)
Bangalore
10.2024 - Current
- Drive their Market research, Product strategy and road map, Services packaging, Pricing, Agile Product development, Go-to Market strategy and digital Marketing.
- Cross functional leadership and lead the efforts of new product / services development from concept to end product.
- Spearheaded comprehensive product and service initiatives, including market research, competitive benchmarking, and customer segmentation to uncover unmet needs and identify growth opportunities.
- Defined and executed product strategy and roadmaps aligned with business goals, while designing compelling service packaging and value-based pricing models.
- Led agile product development from ideation through delivery, ensuring rapid iteration and cross-functional alignment across engineering, design, marketing, and sales teams.
- Orchestrated go-to-market strategies in partnership with digital marketing and sales enablement teams, driving awareness and adoption.
- Played a pivotal role in the end-to-end development of innovative products and services, ensuring customer value and market fit.
- Introduced agile rituals and sprint frameworks, increasing sprint velocity by 35% and boosting team satisfaction scores by +15 points.
- Built and scaled cross-functional product teams, improving interdepartmental collaboration efficiency by 40% and accelerating feature delivery cycles.
India Head Project Delivery
Computacenter
Bangalore
03.2021 - 09.2024
- Laid the foundation for GCC Professional services Delivery in India.
- Oversee the delivery of a multi-disciplinary (Cloud (Amazon/Google) & Data centre, Network, security, and workplace, ServiceNow product development) technical Project/Program offshore team supporting Europe, USA and APAC customers.
- Direct multiple customer accounts from every industry type and accountable for costs, P&L, Project/Program forecasting and revenue and overall growth of the business.
- Crafted custom GCC operating model, sops and team structure which led to 100% capability utilization, maintaining low operating cost and increasing 200% revenue per head.
- Devised resource forecasting, demand fulfillment and proactive Business development framework which resulted in proactive and qualitative hiring, 100% fulfillment, >95% Utilization and a bench of
- Created and nurtured high-performing environment by establishing clear goals, promoting accountability, and fostering a culture of ownership, collaboration, and continuous improvement across cross-functional teams.
- Developed frameworks and rituals (e.g., regular feedback loops, team OKRs, sprint reviews) to sustain high levels of engagement and productivity resulting in >97% employee satisfaction year on year.
- Championed the art of operational efficiency by streamlining processes, devising structured reporting, proactive quality measurement framework which resulted in high customer/stakeholder and very low or no delivery escalations.
- Designed Capability role map framework which helped identify resource capability gaps and increased the resource efficiency which resulted in efficient project/ Program delivery.
- Drive presales, review high value SOWs and contracts for various international customers and accounts.
- Drive business development and lead / Opportunity generation from local and international customers.
- Contributed to developing new ways of project / program delivery by identifying gaps in present delivery tools and methodology.
- Successfully led business transformation of the offshore team from old tools to new tools and methodology.
- Brains behind crafting DAAS (Device as a service) services, which was implemented across the client base and unlocking revenue opportunities.
- Devised and implemented PMO operating models for various banking customers.
- Educated the offshore team on agile ways of working, tools and methodology which helped successfully drive many internal projects.
- Achieved >97% employee Satisfaction, 97% customer satisfaction, 100% demand fulfillment and >100% growth year on year.
Program Delivery Manager
Dell/EMC
Bangalore
03.2014 - 03.2021
- Led onshore/offshore delivery of technical product professional services (SAN, NAS, Backup & Recovery, Security, Cloud – on-prem/public, Network, CI/HCI) across South, East, and Central U.S. and Canada, managing a portfolio valued at $120M annually.
- Successfully managed large financial customer base for financial districts NY-NJ.
- Drove presales, technical architects, project/program managers for seamless deployment of various products and solutions.
- Built efficient delivery model which reduced the Project/Program deployment time to
- Curated efficient and proactive cost management and reporting strategies which resulted in 100% accurate costing, budgeting and forecasting.
- Implemented role specific skill enablement which increased resource efficiency by 100% and the overall delivery.
- Supported sales and presales by drafting SOWs, validating contracts, resource cost estimates and Pricing.
- Led the offshore business tool transformation from SAP platform to Salesforce (SAAS) for a group of 1000.
- Crafted and delivered tech-training program (Back to Basics) for project/program managers to imbibe the technology basics which resulted in resource efficiency, reduced delivery timelines and increased customer/stakeholder satisfaction.
- Awarded many times for leadership and customer centric approach.
- Played a key role in building DELL partner services Model (Co-delivery) in India which was rolled out across the organization. This model helped save costs and add more partners and customers, there by bringing in additional revenue opportunities.
Project/Program Manager
EMC
Bangalore
03.2011 - 03.2014
- Managed project/Programs for various high value Enterprise accounts greater than $5M.
- Mentored and trained 170 plus project managers.
- Awarded globally for outstanding customer satisfaction surveys consecutively for 3 years.
- Drove additional business opportunities and leads in high value customer accounts.
Project Manager
Mphasis / EDS / HP
Bangalore
10.2007 - 03.2011
- Managed end to end deployment of technical projects for RBS.
- Project type: Data center deployments, application migrations, data migrations and site relocations.
- Project Value: < $5M.
- Oversee and lead a team of 27 IT support Level 3 team for a global telecom giant (Offshore delivery center – ODC).
- Trained a team of 140 tech support agents on technology which increased the solution rate from 73% to 95%.
IT Support | Sales
IBM | Dell | Allsec Technologies
Bangalore
10.2003 - 10.2007
- IBM: Ranked number 1 for high resolve rates, customer satisfaction and quality consecutively for 4 quarters.
- Dell: Awarded for the highest resolution rate (3X) and top customer satisfaction.
- Allsec: Suggested changes to sales pitch which increased the sales 4X. Awarded for top sales number in a day (30).
Education
Postgraduate Studies in Technology Leadership & Innovation - AI & latest trends
Massachusetts Institute of Technology
Cambridge, UKBachelor of Business Management - undefined
Kakatiya University
Telangana, IndiaSkills
- Strategic Planning & Execution
- GCC & ODC Setup
- Agile Product Development
- Product Strategy & Road mapping
- Program & Portfolio Management
- Cross-Functional Leadership
- Financial Oversight & P&L
- High-Performance Team Building
- Presales & Business Development
- Go-to-Market Strategy
- Operations Optimization
- Resource & Demand Planning
- Business models & Services
Websites
Certification
PMP
Timeline
Head of Product
Fintech & Digital Services Platform (B2B2C)
10.2024 - Current
India Head Project Delivery
Computacenter
03.2021 - 09.2024
Program Delivery Manager
Dell/EMC
03.2014 - 03.2021
Project/Program Manager
EMC
03.2011 - 03.2014
Project Manager
Mphasis / EDS / HP
10.2007 - 03.2011
IT Support | Sales
IBM | Dell | Allsec Technologies
10.2003 - 10.2007
Bachelor of Business Management - undefined
Kakatiya University
Postgraduate Studies in Technology Leadership & Innovation - AI & latest trends
Massachusetts Institute of Technology
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