BILNA ROSE SUNNY

As an Industrial Exposure Trainee in a pastry kitchen, I gained hands-on experience in various aspects of pastry production and kitchen operations. Here's an overview of what I typically did:

Overall, my experience as an Industrial Exposure Trainee in a pastry kitchen provided me with valuable skills and insights into the art of pastry making, from ingredient preparation to final presentation.

• Guest handling: Greet guests as they arrive and depart the hotel
• Customer service: Provide excellent customer service as per hotel standards
• Complaints: Handle guest complaints and concerns in an efficient and timely manner
• Information: Provide information about facilities, programs, and other services
• Enquiries: Assist with guest inquiries
• Time management: Complete several tasks within a certain time frame, such as daily duties and special events
• Communication: Provide information about amenities, area, and venues, and promote services
• Rapport: Anticipate guest needs and build rapport with customers
• Feedback: Maintain regular contacts with guests and obtain feedback on their stay
• Logbook: Record daily activities and complaints in the guest relations logbook