Lalremsiami
Lunglei
Overview
1
1
year of professional experience
Work History
F&B Associate
Novotel
chennai
12.2025 - Current
- Welcomed guests and provided outstanding customer service at Ramada Plaza.
- Assisted in food preparation and maintained cleanliness of dining areas.
- Coordinated with kitchen staff to ensure timely service and order accuracy.
- Handled cash transactions and processed payments efficiently at the front desk.
- Supported special events by setting up dining areas and serving guests.
- Trained new team members on operational procedures and customer service standards.
- Resolved guest inquiries and complaints to enhance their overall experience.
- Ensured that all orders were accurate and served promptly.
- Kept work station organized throughout shift by restocking supplies as needed.
- Assisted in setting up the dining area before service hours.
- Adhered to safety protocols while handling food products at all times.
- Responded to customer inquiries regarding food ingredients or preparation methods.
- Performed cashier duties including taking payments from customers via cash, debit and credit cards or other payment methods.
- Provided customers with information about menu items and specials.
- Communicated effectively with kitchen staff regarding order status updates or special requests from customers.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
F&B Associate
Ramada Plaza
Chennai
11.2024 - 12.2025
- Welcomed guests and provided outstanding customer service at Ramada Plaza.
- Assisted in food preparation and maintained cleanliness of dining areas.
- Coordinated with kitchen staff to ensure timely service and order accuracy.
- Handled cash transactions and processed payments efficiently at the front desk.
- Supported special events by setting up dining areas and serving guests.
- Resolved guest inquiries and complaints to enhance their overall experience.
- Greeted customers and provided them with menus.
- Kept work station organized throughout shift by restocking supplies as needed.
- Ensured that all orders were accurate and served promptly.
Education
High School Diploma -
MBSE
MIZORAM07-2017
Skills
- Customer service
- Cash handling
- Event coordination
- Organizational skills
- Training new staff
- Time management
- Effective communication
- Attention to detail
- Problem solving
- Multitasking ability
- Guest relations
Hobbies and Interests
- Listening Music
- Reading
Languages
English
Proficient (C2)
C2
MIZO
Native
Native
References
References available upon request.
Timeline
F&B Associate
Novotel
12.2025 - Current
F&B Associate
Ramada Plaza
11.2024 - 12.2025
High School Diploma -
MBSE