
Accomplished Chief Operating Officer with extensive experience in payroll and HR operations, currently leading iProcess, a subsidiary of ICICI Bank, in Mumbai. Demonstrates expertise in statutory compliance, talent management, and client relationship management. Previously served as Vice President of Operations at HGS Limited, overseeing payroll delivery for over 100,000 employees across 40 companies. Proven track record in enhancing employee service experiences and stabilising business workflows through strategic IT operations planning. Skilled in compensation management, benefits benchmarking, and regulatory compliance. Career goal: to continue driving operational excellence and innovation within dynamic organisations. Dynamic Chief Operating Officer with a proven ability to enhance payroll and HR operations. Spearheaded the rollout of a new payroll application, ensuring accurate outcomes and regulatory compliance. Led initiatives to standardise labour-code practices and improve service delivery across the organisation.