BIMAL GOPAN

• Project Management: Tracked project activities and ensured tasks were completed on time and efficiently.
• Executive Collaboration: Worked closely with Aster's top management, fostering proactive interactions and maintaining strong relationships for effective communication and timely approvals.
• Issue Resolution: Mobilized tasks and proactively identified and addressed potential blockers and bottlenecks.
• Scrum Master: Served as a Scrum Master, facilitating agile processes and ensuring project teams adhered to best practices.
• Vendor Management: Handled procurement on the business side, managed third-party vendors, and successfully closed tasks efficiently.
• Employee Engagement: Organized and conducted monthly employee engagement events, contributing to a positive workplace culture.

• Operations Leadership: Reduced USG waiting times
• Service Excellence: Proactively identified and addressed Customer feedback, implemented CAPA, resulting in improved patient satisfaction scores.
• Continuous Improvement : Streamlined workflows by addressing inefficiencies
• Digitalization : Enhanced billing and cost control through digital projects
• HR Coordination : Managed onboarding, training, and employee engagement
• Marketing Collaboration : Partnered with IR doctors and Business Development
• Interdepartmental Coordination : Ensured seamless communication between departments
• Resource Management : Optimized imaging equipment use, Reduced TAT.

Exposure and Experience:

• Gained comprehensive exposure to both clinical and non-clinical departments within the hospital, developing a thorough understanding of their workflows and processes.

Projects:

1. Medication Management and Storage Project

• Analyzed the workflow patterns of the pharmacy department.
• Identified gaps in the existing system and proposed solutions to enhance efficiency.
• Objective: To improve medication management, detect revenue leaks, and implement corrective actions.

2. Security Services Enhancement

• Conducted a detailed study of the hospital's security system and processes.
• Identified weaknesses and provided strategic solutions for improvement.
• Objective: To optimize manpower management and enhance the overall effectiveness of the security department.

• Gained hands-on experience by taking part in several projects under operations department.

• Consistently collaborated with engineering colleges to identify and explore potential opportunities for collaboration and project work
• Enhanced team communication by introducing regular meetings, task tracking systems, and collaborative tools.
• Streamlined office operations by implementing efficient administrative processes and procedures.
• Maintained open communication with customers to foster positive relations and provide updates on issues.
• Developed strong working relationships with vendors, resulting in improved services and financial benefits for the company.