Bimal Jeet Kaur
Delivery Manager / KM Consultant
New Delhi
Summary
Dynamic leader in Knowledge Management (KM) and Delivery Assurance, specializing in Enterprise KM Strategy, Governance, Content and Collaboration, Culture Building, and Change Management. With 26 years of extensive global experience across corporate and organizational levels, executed diverse projects that deploy processes and initiatives to drive business growth. Proven track record in strategic leadership roles encompassing business and operational responsibilities, particularly in large transformational programs. Facilitated over 150 Academic Interface workshops for students and faculty on topics such as KM, Green IT, Digital Transformation, and Cloud Computing at various universities and research institutes.
Overview
26
26
years of professional experience
Work History
Lead, Delivery Assurance in TCSION
Tata Consultancy Services Limited (TCSL)
12.2019 - 06.2025
- Ensured on time and defect free delivery to the customer.
- Collaborated with leads of other functional groups for identifying the key challenges that are faced by multiple teams to avoid slippage and delays to the customer.
- Reviewed and strategized the annual planning of Delivery Assurance Group.
- Identified areas of Automation and Process Improvements (PI). Also received multiple “Best Process Improvements” awards.
- Aligned and assigned team with the required training needs and skill essential to perform the job.
- Conducted Audits of several Cross-Functional Groups Heads to ensure that the processes and procedures are in place and are compliant.
- Managed and supervised numerous urgent deliverables that needs to be delivered on the same day for demanding customers.
- Received multiple appreciations from the customer on defect free and on time delivery.
Delivery Assurance Manager (DAM), PI Lead, KM lead, Crisis Management Lead (CML)
Tata Consultancy Services Limited (TCSL)
10.2018 - 11.2019
- Facilitated deployment of TCS integrated Quality Management Systems (iQMS) procedures and managing Business Unit Level Quality Assurance activities.
- Monitored and implemented all the corrective / preventive actions related to the defects raised in the system.
- Collaborated with various projects and accounts on identifying areas on Process improvements.
- Conducted Assessment / Audit activities at the Business Unit.
- Analyzed and tracked the KM metrics like KDI and fine tune KM deployment within the Business Unit
- Shared the KM benefits and other measures with the corporate.
- Reviewed KM strategy and roll-out plan for subsequent phases of deployment and prepare a detailed roll-out plan within the unit.
- Maintained all the Process assets at the Business unit.
- Executed the Business Continuity Plan (BCP) framework compliance within the unit.
- Reviewed and updated the BCP for projects / accounts within the unit.
- Interacted with all the account owners to guide them plan the necessary recovery strategies that have been contractually agreed.
- Responsibilities of DAM / PI Lead / KM Lead / CML
Knowledge Champion (KM Lead), Manufacturing Unit - Delivery Excellence Group (DEG)
Tata Consultancy Services Limited (TCSL)
11.2016 - 10.2018
- Collaborated with the Unit Head, Delivery Excellence Leader (DEL), and Knowledge Officers (KOs) for defining content management strategy for the Unit.
- Identified the KOs corresponding to each account and guided them to achieve tangible benefits like productivity improvement, reduction of cycle time etc.
- Monitored Content management at the Unit level and ensured high quality of content by arranging effective reviews of assets by appropriate SMEs.
- Executed various Knowledge Sharing Sessions within various groups of the unit through KOs.
- Tracked and analyzed the KM deployment index and reported to the DEL.
- Responsibilities of KM Lead
Senior Consultant, Process Design - TCS Corporate KM Group
Tata Consultancy Services Limited (TCSL)
06.2015 - 10.2016
- Reviewed and strategized the KM Models for various verticals of TCS that encompassed long term goals and objectives of KM.
- Defined multiple Processes and adoption metrics that would be deployed at the organizational level.
- Approved any changes to the Processes within the Process area.
- Ensured integration of the KM processes into the single global Process Excellence framework
- Benchmarking KM Practices and adopting Best-in-class KM processes
- Identified & improved K-factors like Leadership, People behavior, Business process digitization, technology and quality content that have positive impact on the adoption of KM
- Defined Organizational Deployment Plan for KM
- Engaged with the Deployment Leads to understand the voice of customer
- Collaborated with multiple stakeholders including KM Leads to share Best Practices / Success Stories across the organization.
- Analyzed and Reviewed the KM performance measures and identified improvement areas / gaps
- Responsibilities
Knowledge Champion (KM Lead) for HiTech unit - Delivery Excellence Group
Tata Consultancy Services Limited (TCSL)
05.2008 - 05.2015
- Collaborated with the Organization Unit (OU) Head, Delivery Excellence Leader and Knowledge Officer's (KOs) for defining content management strategy for the HiTech unit.
- Identified and supervised more than 100 KOs corresponding to each account and guided them to achieve tangible benefits like productivity improvement, reduction of cycle time etc.
- Identified portal requirements within the unit and provided the necessary approvals to upload various documents.
- Acted as the SPOC for KM initiatives within the HiTech unit.
- Led content management at the unit level and ensured high quality of content by arranging effective reviews of assets by appropriate SMEs (Subject Matter Experts).
- Interacted with multiple stakeholders to ensure KM Plan and KM initiatives are accepted and adopted at the unit level.
- Analyzed and Tracked the KM deployment status within the unit.
- Periodically, reviewed the KM strategy and roll-out plan.
- Responsibilities
Manager in Learning and Development (L&D)
Tata Consultancy Services Limited (TCSL)
08.2007 - 04.2008
- Developed and implemented high impact learning programs in line with business needs and priorities.
- Conducted organizational needs analysis and created training plans to ensure that all employees have the required competencies to excel in their role.
- Reviewed and revised course materials to ensure they are aligned with operating processes, procedures and systems.
- Delivered and organized training sessions / Knowledge Sharing sessions with various state holders to multiple leads of the business units.
- Responsibilities
Sr. Instructor
University of San Carlos in Guatemala (USAC), Guatemala – Government unit
07.2006 - 07.2007
- Trained the undergraduate students of the University in IT modules like HTML, Basic Programming Techniques, JavaScript, Software Engineering, Software Quality Management, Solution Architecture, UML, and Microsoft Technologies etc.
- Mentored new instructors and provided guidance on effective classroom management strategies and instructional techniques.
- This was an International Assignment, which involved creating a Centre of Excellence for IT in USAC. It was initiated, supported and funded by the Ministry of External Affairs (MEA), Government of India
- Developed personalized learning plans for students to address individual needs and improve academic outcomes.
Sr. Instructor
The University of Trinidad and Tobago (UTT), West Indies – Government unit
12.2004 - 06.2006
- Trained 400 students in Requirement Engineering and Network Databases and achieved 100% pass result.
- Introduced some class presentations in the course modules, thus improving students’ self-confidence, communication and presentation skills.
- Developed course plans, class notes, Lab Assignments, Case studies for the students also Set the examination papers for the mid and final term Examinations.
- Participated in Cisco Certified Networking Associate (CCNA) Training & Oracle Seminar programme.
- Increased student motivation by incorporating real-world examples and hands-on learning activities into lesson plans.
- Implemented project-based learning initiatives, fostering creativity and critical thinking skills in students.
Associate Professor
Rai University, New Delhi
05.2002 - 11.2004
- Actively participated in establishing Laboratory and Academic facilities as per requirements of University.
- Collaborated with the Dean for designing the curriculum for the college by mapping courses and Higher National Diploma (HND).
- Worked for the designing of various courses with the aim of achieving the status of Deemed University for Rai Foundation.
- Functioned as a Guidance Tutor, equipping the students with moral and technical support.
- Conducted interviews of the junior faculties of the same department. Prepared various reports and submitting to the Management for review. Coordinated and managed other administrative tasks.
- Conducted classes for Bachelors (B.Tech – Computer Science) and Masters (M.Tech in Information Technology) students, and handled subjects like Computer Networks, Software Engineering, DBMS, Software Project Management, Operating Systems, E-Commerce, Management Information System, OOPs, Communication Systems, Data warehousing and Data mining, Internet Technologies.
- Since its inception in May 2002, I worked with College of Computing and Applied Software Engineering. This being a new college, I coordinated with the Dean of the College to establish curriculum, laboratories and affiliations. Collated and Incorporated requirements of the affiliating bodies. In addition to Academics, the major assignments undertaken by me were:
Training Officer
Tata Infotech Ltd., New Delhi
11.1999 - 05.2002
- Trained professional students for various career courses run by the organization.
- South Africa, Johannesburg: Four months assignment on a ‘Train the Trainers’ programme for TATA courses. Taught the Trainers various modules like Computer Concepts Paradigms, Programming Techniques, Software Engineering, Quality Management, C Programming, Object Oriented Programming, Networking, Relational Databases etc.
- Nepal, Katmandu: Three months assignment on a ‘Train the Trainers and Students’ programme and actual delivery of TATA courses. All the courses mentioned above were taught in this assignment as well.
- In both of these assignments, instructions and requirements for administration, laboratories and technical documentation of all course components was also provided.
Education
MTech - IT
Punjabi University
01.2004
PGDITM-EC - undefined
All India Management Association (AIMA)
01.2002
BTech - CSE
Rohilkhand University
01.1998
Skills
- Delivery Assurance
- Knowledge Management and Deployment
- Process Improvement and Management
- Auditing and Compliance
- Talent Development / Skill Development
- Change Management
- People Management, Mentoring and Coaching
- Friendly, positive attitude
Accomplishments
- Prolific contributor to Knowledge Management practice in India, conducted approx. 150 workshops for premier academic institutes and management bodies, Research institutes on important areas of KM.
- Presented paper on “KM Team – Creating a difference at TCS”, under the category “Promising Innovations”, in the Regional Round of Tata Innovista, organized by Tata Network Forum.
- Developed a paper on Crowdsourcing for e-PG Pathshala, an e-content Development Project for Post-Graduate level studies started by the Ministry of Human Resources Development under its National Mission on Education through Information and Communication Technology (NME-ICT).
- Evaluated 200 ideas for Smart India Hackathon (SIH) 2024, organized by Ministry of Education’s Innovation cell (MIC) and All India Council for Technical Education (AICTE).
- Initiated multiple KM initiatives in HiTech vertical of Tata Consultancy Services (TCS), some of these using Six Sigma methodology, for increasing the competitiveness of the organization leveraging KM. These highly successful initiatives were then adopted by TCS for organization wide deployment.
- Deployed Knowledge Management as a business competitiveness driving initiative for TCS that has resulted in a business benefits over 8.5 million USD.
- Achieved Contextual Master and Gold Certified Mentor Certificates in TCS. I have mentored more than 50 associates within the organization.
Overseas Experience
Experienced in working in diverse geography and different cultures - Johannesburg (South Africa), Guatemala (Central America), Trinidad and Tobago (West Indies), Katmandu (Nepal)
Timeline
Lead, Delivery Assurance in TCSION
Tata Consultancy Services Limited (TCSL)
12.2019 - 06.2025
Delivery Assurance Manager (DAM), PI Lead, KM lead, Crisis Management Lead (CML)
Tata Consultancy Services Limited (TCSL)
10.2018 - 11.2019
Knowledge Champion (KM Lead), Manufacturing Unit - Delivery Excellence Group (DEG)
Tata Consultancy Services Limited (TCSL)
11.2016 - 10.2018
Senior Consultant, Process Design - TCS Corporate KM Group
Tata Consultancy Services Limited (TCSL)
06.2015 - 10.2016
Knowledge Champion (KM Lead) for HiTech unit - Delivery Excellence Group
Tata Consultancy Services Limited (TCSL)
05.2008 - 05.2015
Manager in Learning and Development (L&D)
Tata Consultancy Services Limited (TCSL)
08.2007 - 04.2008
Sr. Instructor
University of San Carlos in Guatemala (USAC), Guatemala – Government unit
07.2006 - 07.2007
Sr. Instructor
The University of Trinidad and Tobago (UTT), West Indies – Government unit
12.2004 - 06.2006
Associate Professor
Rai University, New Delhi
05.2002 - 11.2004
Training Officer
Tata Infotech Ltd., New Delhi
11.1999 - 05.2002
PGDITM-EC - undefined
All India Management Association (AIMA)
BTech - CSE
Rohilkhand University
MTech - IT
Punjabi University
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