BIMAL NATH

Key Responsibility:

The responsibilities of a Croma store manager typically involve overseeing all operations and ensuring the store runs efficiently and profitably. Here are the primary responsibilities:

Store Operations Management

Ensure smooth daily operations of the store.

Maintain inventory levels by Doing Ranging the product and ensure stock availability.

Supervise the cleanliness and organize of the store for Audits always.

Sales and Customer Service

Drive sales and meet store targets and above

Address customer inquiries, complaints, and escalations effectively day to day

Monitor customer satisfaction and implement strategies to enhance the shopping experience.

Team Leadership

Recruit, train, and manage store staff.

Schedule shifts and manage employee performance and productivity.

Motivate the team to achieve sales and service goals.

4. Inventory Management

Monitor inventory levels and coordinate with buyer and supplier for replenishment.

Conduct regular stock audits and manage stock discrepancies.

Ensure the store follows proper merchandising guidelines.

5. Financial Management

Manage the store's budget and expenses.

Analyze sales data and prepare reports.

Ensure proper cash handling and banking processes is being followed.

6. Compliance and Policies

Ensure compliance with company policies and procedures.

Adhere to safety and security standards within the store.

Implement and monitor loss prevention strategies.

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• Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
• Effectively managed labour costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
• Maintained facility and grounds to present positive image.
• Purchased adequate quantities of food, beverages, equipment, and supplies.
• Handling the Whole Restaurant p & l and food cost and sale aop.

• Conducted regular performance evaluations for all employees to recognize achievements, address challenges, and facilitate professional growth.
• Monitored data analytics to identify trends, opportunities, and areas of improvement within the cluster operations.
• Led training initiatives that enhanced employee skills, knowledge base, and productivity levels across various functions within the organization.
• Developed efficient operational processes to optimize resources and improve overall cluster performance. Manage all aspects of food service operations for kfc,pizza hut ,subway Allocated and responsible for airportfood courton arrival ,departure level locations inside airport Kolkata.
• Maintaining hygiene and ensuring that health & safety standards meet the highest specifications
• Making sure the all cafe & restaurants looks good and ready for the day's pick operation.
• Resourceful, well organized, highly dependable, efficient and detail oriented.
• To improve the operational systems and training OJE, processes and policies in order to achieve better:

- Traintrainer &the team, motivate, supervise, evaluate, schedule and terminate all employees.

- Oversee inventory control, ordering, food sanitation and quality control of food products.

- Maintain excellent customer service by stressing "the customer comes first" in all weekly employee meetings.

- Ensuring staff wages are in line with budgetary requirements.

- Diplomatically handling all customer complaints.

- smoothly operations, appropriate cost controls, and profit management.

• Maintained every stock of the restaurant.
• Ordering of day to day food.
• Weekly indenting of our stocks we require for the every week and supervising the operations in which is required for .
• Mailing my Area Manager everyday sale & monthly, weekly reports.
• Making of P&L for every month.
• Staff grooming & training.
• Consistently exceeding my monthly targets by every month.

• Audit inventory levels to ensure product availability, and order products as necessary
• Handling the P&l ,food cost
• Handlings the staff, as well as CCP
• Looking for stock as well as order for new stock.to vendors
• Sending all the reports on time to senior. attendance, all the vendors bills etc..
• I need to trained my staff for up selling and better service.
• Make my staff understand about their responsibility even discus all the sop.
• Matters with them whatever my store manager & area manager is saying to me.
• As a restaurant I was responsible for as the staff & daily operation.
• I was responsible to trained new staff.
• I need to assign my staff in their location
• I need to do coffee talk in every shift to improve my staff skill &
• Also teach them how to interact with the guest.
• I need to cash out my staff after finishing every shift & make the report
• And need to send it to my country manager.
• Devyani International Pvt. Ltd