Bimbashree Shivarudrappa

Project- Policy Admin system Modernisation for Commercial Lines

• Handled end to end requirement gathering sessions for Enhancements.
• Prepared business cases, functional requirements for Enhancements, took complete ownership on UAT worked on Production support.
• Ran Demo sessions on Enhanced features to Stakeholders and worked with them to receive timely signoff.
• Assisted UAT Testing teams, conducted requirement review and acceptance sessions with business to obtain their signoff.
• Supported QA Team with UAT, Production Defect replication, assist them in root cause analysis and have the defects fixed and retested defects.

Projects -Policy Admin System for Auto( Personal Lines)

• Lead business analysis efforts for strategic initiatives, including process improvements, system enhancements.
• Collaborate with stakeholders across business units, IT departments to gather and analyze requirements, define project scope, and develop business cases.
• Conduct stakeholder interviews, workshops, and requirements elicitation sessions to capture and prioritize business needs, goals, and objectives.
• Analyze complex business processes, workflows, and systems to identify opportunities for optimization, automation, and efficiency gains.
• Develop detailed business requirements documents (BRDs), functional specifications, use cases, and user stories to articulate business requirements and system functionality.
• Performed gap analysis, feasibility analysis to identify areas of improvement.
• Facilitate requirements validation and sign-off sessions with stakeholders to ensure alignment and agreement on project deliverable.
• Worked closely with development teams during the design, development, testing, and implementation phases to ensure that business requirements are accurately translated into technical solutions.
• Provide subject matter expertise and guidance to junior business analysts and project team members, fostering a culture of collaboration, knowledge sharing, and continuous improvement.
• Conducted user acceptance testing (UAT) and coordinated user training sessions to ensure successful adoption and implementation of new system.
• Provided ongoing support and troubleshooting assistance to end users, addressing issues and resolving system-related problems in a timely manner.
• Participated in post-implementation reviews and lessons learned sessions to identify areas for improvement and refine business processes and system functionalities.
• Guide teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
• Monitor project progress, track key performance indicators (KPIs), and report on project status, risks, and issues to senior management.

Projects -Policy Admin System for Property (Personal Lines), Legacy Policy Admin system for Auto( Personal Lines)

• Led business analysis activities for the implementation of a new policy administration system (PAS) to streamline underwriting, policy issuance for Personal Auto and Personal Property LOB
• Conducted requirements gathering sessions with business stakeholders, underwriters, claims adjusters, and IT teams to define system requirements and specifications.
• Developed business process models, use cases, and user stories to document functional requirements and system workflows.
• Collaborated with IT teams to configure and customize the PAS platform to meet business requirements and regulatory compliance standards.
• Conducted user acceptance testing (UAT) and coordinated user training sessions to ensure successful adoption and implementation of the new system.
• Provided ongoing support and troubleshooting assistance to end users, addressing issues and resolving system-related problems in a timely manner.
• Participated in post-implementation reviews and lessons learned sessions to identify areas for improvement and refine business processes and system functionalities.