Summary
Overview
Work History
Education
Skills
Languages
Technical Skills
Timeline
Generic

Bimmy Sharma

Delhi

Summary

Dynamic professional with a proven track record at United Health Group and Genpact, excelling in project management and business analytics. Adept at enhancing process efficiency and fostering team collaboration, I consistently deliver impactful results. Skilled in Microsoft Excel, I thrive in fast-paced environments, driving compliance and operational excellence.

Overview

15
15
years of professional experience

Work History

Management Trainee

Genpact
Noida
12.2021 - Current
  • Oversaw large teams and executed engagement initiatives.
  • Managed complaints and issues, providing resolution assistance for process advancement.
  • Analyzed and presented HR metrics alongside business MIS utilizing Excel and various reporting tools.
  • Assisted global procurement teams, streamlining collections and operations.
  • Attained daily and weekly targets; tracked key metrics, highlighting process efficiency.
  • Assisted in daily operations by supporting team members with various tasks.
  • Participated in team meetings to understand project goals and objectives clearly.
  • Collaborated with colleagues to streamline communication between departments effectively.
  • Managed documentation and maintained organized records of all contracts and amendments.
  • Reviewed contractual terms to ensure clarity and mitigate potential risks.
  • Developed contract templates and updated policies and procedures to maintain contracting consistency.
  • Established clear review process throughout contract period to assess performance against expectations and requirements.
  • Investigated and resolved compliance problems with independent approach focused on implementing and maintaining sound practices.
  • Ensured appropriate documentation for all contracts was in place prior to implementation.
  • Performed audits on existing contracts to verify accuracy and completeness of information.

Senior Associate

United Health Group PVT LTD (Optum)
Gurgaon
01.2017 - 12.2021
  • Healthcare invoicing for UnitedHealthcare (UHC).
  • Ensure compliance with billing process guidelines.
  • Educating new hires.
  • Assisting manager with daily operations.
  • Generated comprehensive daily business metrics report.
  • Collaborated with cross-functional teams to streamline project workflows.
  • Facilitated communication between departments to enhance collaboration.

Senior Practitioner

Concentrix Daksh India Pvt. Ltd.
Gurgaon
10.2014 - 01.2017
  • Handled inquiries from U.S. customers via email effectively
  • Facilitated team sessions focused on product updates.
  • Oversaw escalation desk operations
  • Tracked process KPIs for continuous improvement
  • Led team initiatives to enhance client engagement and satisfaction.
  • Mentored junior practitioners to develop skills and ensure best practices.

Executive

University Grants Commission
Delhi
06.2013 - 10.2014
  • Facilitate email communication with students and universities.
  • Oversaw employee compensation processes.
  • Coordinated grant application reviews for compliance and eligibility.

Executive

Ebix Software PVT LTD
Noida
02.2012 - 07.2012
  • Managed processing of U.S. healthcare insurance claims to ensure timely resolution.
  • Claims adjustments and reports.

Customer Care Executive

I-Energizer
Noida
10.2010 - 12.2011
  • Client correspondence through calls.
  • Compiled daily call and feedback reports.
  • Oversaw inquiries and communicated findings to authorities.
  • Managed customer accounts using CRM software for tracking interactions.

Education

Bachelor of Commerce - Commerce

Kumaun University
Nainital
05-2006

High School Diploma -

Kendriya Vidyalaya
Haldwani
07-2004

Skills

  • Project management
  • Microsoft Excel
  • Business analytics
  • Reporting tools
  • Process improvement
  • Customer relationship management
  • Team collaboration
  • Workflow optimization
  • Compliance adherence
  • Contract management
  • Process improvements
  • Operations oversight

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Technical Skills

  • MS Office, PowerPoint, Excel, and Internet
  • ADSE (Advanced Diploma in Software Engineering) is a three-year program at APTECH Haldwani, Nainital

Timeline

Management Trainee

Genpact
12.2021 - Current

Senior Associate

United Health Group PVT LTD (Optum)
01.2017 - 12.2021

Senior Practitioner

Concentrix Daksh India Pvt. Ltd.
10.2014 - 01.2017

Executive

University Grants Commission
06.2013 - 10.2014

Executive

Ebix Software PVT LTD
02.2012 - 07.2012

Customer Care Executive

I-Energizer
10.2010 - 12.2011

Bachelor of Commerce - Commerce

Kumaun University

High School Diploma -

Kendriya Vidyalaya

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Bimmy Sharma