Summary
Overview
Work History
Education
Skills
PERSONAL DETAILS
Timeline
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Bimohit Patnaik

Bimohit Patnaik

Summary

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.


  • Technically sophisticated professional with over 16 years of experience in: - TEM (Test Environment Management) - Service Delivery - BFSI - Agile Methodologies & Scrum - Project Management - Operations Management - Retail - Resource Management - SLA Management & Governance - Telecom - DevOps - ITIL
  • A technocrat with hands-on experience in leading teams for successful project implementation while ensuring a high-quality customer experience, elevating customer satisfaction in line with SLAs and work processes.
  • Diligently strategized resource requirements and multiple resourcing/ delivery models, including resources to be working in-house or at the client site
  • Instrumental in managing requirements gathering, collation of project functional and technical requirements; following-up with clients throughout the project lifecycle to ensure full understanding of needs and concerns
  • Proficient in designing solutions for projects; working with Business Development staff on defining the scope of work for proposals; collaborating with sales leadership to establish needs and facilitate projects
  • Established Operations Framework, Systems and Processes for project life cycle management, program and portfolio management
  • Skills in conducting various reviews, tracking performance of projects for enhancing the performance and quality of project delivery
  • Specialized in TEM (Test Environment Management), Service Delivery, Project Management, Customer Management, Agile and Scrum, Operations Management, Test Execution Management, ITIL (Incident, Problem, & Change), Telecom and Scrum Mater.
  • Excellent communication and interpersonal skills with proven abilities in delivering complex projects.

Overview

17
17
years of professional experience

Work History

Test Environment and Service Delivery Manager

COGNIZANT
12.2021 - Current
  • I currently work as a Test Environment Manager, leading a team of 10 responsible for delivering and maintaining test environments.
  • In addition to TEM role, I manage the Offshore Infrastructure Teams, ensuring all agreed deliverables are met.
  • Project Type: Insurance and Automobile.
  • Key Skills: Service Delivery and Test Environment Management.
  • Planned and managed full [Type] project lifecycles, from conception through final completion.

Test Manager and Test Environment Manager

TATA CONSULTANCY SERVICES
01.2021 - 12.2021
  • Currently I am holding a dual role of Test Manager and Test Environment Manager. Some of my key responsibilities are:
  • Delivery of QA projects as per agreed Timelines.
  • Analyze and approve Test Strategy Document.
  • Analyze and approve Test Plan Document.
  • Team/Resource Management
  • Manage daily floor operations
  • Create and publish Reports as per agreed Test Metrics.
  • Recognize and Reward team members based on their achievements in the project.
  • Help recruitment team by being part of Recruitment Panel.
  • Booking of Test Environment for Test Executions as per requirements of QA team on agreed timeline for Project.
  • Work on Connectivity of applications as per requirement of QA team for Test Executions.
  • Refreshing and Syncing of Test Environments with Production Environments.
  • Maintaining a Healthy Environment for QA Team to conduct their Testing.
  • Resolution of Test Environment related Defects within agreed SLA.
  • Publish Environment status report to keep everyone updated on the Current environment issues, booking status and timelines of environment delivery.
  • Project Type: Retail (Sunbelt Rentals, USA)
  • Key Skills: Test Environment Management and Test Management.

Test Environment Manager

QualiTest
12.2019 - 12.2020
  • Booking of Test Environment for Test Executions as per requirements of QA team on agreed timeline for Project.
  • Project planning and execution, Process improvement, troubleshooting, operation optimization, customer services, and contract closing
  • Interact with project managers, operations professionals, and senior technical engineering managers to sequence projects for testing on a limited number of testing environments.
  • Develop and execute on a plan to resolve, driving to closure in a timely manner.
  • Facilitate and resolve any environment contentions/conflicts between the stakeholders.
  • Build, Reserve, Refresh, Reuse & Reclaim environments for project use as a mechanism to optimize our infrastructure resources.
  • Managing the coordination of efforts to configure environments and tracking the status of environment configuration activities.
  • Setup environment configurations create environment maps and generate environment matrix using a Test Environment Management tool.
  • Monitor & Report environment setup progress.
  • Prioritize Environment Build & Change Requests.
  • Managing incidents/ problems related to the services offered. Updating the incident / problem periodically with the actions/ RCA undertaken throughout
  • Project Type: Telecom (British Telecom, UK)
  • Key Skills: Test Management and Test Environment Management.

Test Environment Manager

Wipro Technology
08.2012 - 11.2019
  • Booking of Test Environment for Test Executions as per requirements of QA team on agreed timeline for Project.
  • Work on Connectivity of applications as per requirement of QA team for Test Executions.
  • Publish Environment status report daily, weekly and monthly to keep everyone updated on the Current environment issues, booking status and timelines of environment delivery.
  • Analyze and approve Test Strategy Document.
  • Analyze and approve Test Plan Document.
  • Take care of Unix and Windows Patching as a part of TEM (Test Environment Management).
  • Healthy Environment is maintained for QA Team for Testing.
  • Incident Management using Service Now Tool.
  • Build and Deployment using Plutora Tool.
  • Release management using Plutora Tool.
  • Monitoring of active servers and application using Zabbix Tool.
  • Engaging with the client to ensure the right service level package is subscribed and right vital business functions are defined.
  • Delivery of QA projects as per agreed Timelines.
  • Analyze and approve Test Strategy Document.
  • Analyze and approve Test Plan Document.
  • Team/Resource Management
  • Manage daily floor operations
  • Create and publish Reports as per agreed Test Metrics.
  • Recognize and Reward team members based on their achievements in the project.
  • Help recruitment team by being part of Recruitment Panel.
  • Responsible for Revenue and P&L for projects.
  • Help Pre-Sales team with Work Order creation for Upcoming New Projects after Impact Analysis by QA Team.
  • Reviewing the Customer Satisfaction Survey based on changing customer perceptions and expectations; keeping abreast of changes that can affect customers
  • Engaging with the client to ensure the right service level package is subscribed and right vital business functions are defined
  • Assessing reports to identify trends, facilitating in devising and implementing plans to improve delivery standards and presenting detailed reports to the Management
  • Monitoring SLAs, ensuring timely closure of priority tickets, handle escalations, implementing & migrating systems to upgraded versions to achieve maximum efficiency in various operations
  • Facilitating meetings, project reviews, conference bridges and on-line meetings to disseminate and drive changes
  • Assessing the effectiveness of change management approach; securing approval of change; processing Emergency Change Requests and publishing change notifications
  • Managing incidents/ problems related to the services offered. Updating the incident / problem periodically with the actions/ RCA undertaken throughout
  • Ensuring 100% compliance to processes and guidelines. Updating knowledge base with solution / known errors for future use
  • Project Type: Banking (Lloyds Banking Group, UK) and Retail (KHOLS, USA)
  • Key Skills: Operations Management, Test Management and Test Environment Management.

Operations Manager

Renovation and Automation Services(On Contract Role of Wipro)
11.2010 - 08.2012
  • Served as Manager-Operations in Wipro Infotech and handling RF and I&C Projects in Chennai for Multiple Telecom customers.
  • Responsible for Revenue and P&L for projects within the division
  • Identifying issues and risks in a timely manner; developed/implemented appropriate mitigation and contingency plans
  • Maintaining overall gross margin of the circle as per given targets by the central team; working on manpower and other aspects to improve the GM of circle.
  • Managing a team of 250 employees in TN circle; arranging the O&M resources Including man, machine, materials, infrastructure, etc. in circle as per agreement requirement
  • Driving and achieving all quality-of-service parameters of voice and data as defined by customer agreement within defined SLA
  • Preparing purchase orders and timely implementations of all necessary changes in circle as per customer service orders
  • Maintaining VEF score as per the mutually agreed clause between customer and Wipro Info Tech Limited
  • Looking after UBR Survey, I&C and O&M projects of Vodafone in the circle and handling customers and team management in Vodafone UBR Survey Project
  • Administering the delivery function of the projects, maintaining the service levels and ensuring high levels of quality
  • Communicating with various functions and activities with specialized groups for performing project activities across wide variety of applications and business domains to meet customer needs
  • Project Type: Telecom
  • Key Skills: Service Delivery, Incident Management and Operations Management.

RF Engineer

GTL
11.2009 - 11.2010

System Engineer

Madhukan Financial Services
11.2008 - 07.2009

Education

MBA - Business Analytics

Alliance University
Bengaluru
04.2021

B.Tech. - Computer Science

BPUT
Berhampur
08.2008

12th -

Vikas Educational Institute
Vishakapatnam
08.2004

10th -

St.Vincent's Convent School
Berhampur
04.2002

Skills

  • TEM (Test Environment Management)
  • Service Delivery
  • BFSI
  • Data Center Migrstion
  • Agile Methodologies & Scrum
  • Project Management
  • Operations Management
  • Retail
  • Resource Management
  • SLA Management & Governance
  • Telecom
  • DevOps
  • ITIL
  • AI Implementation

PERSONAL DETAILS

Languages Known: English, Hindi, Oriya, Bengali, Tamil and Telugu

Timeline

Test Environment and Service Delivery Manager

COGNIZANT
12.2021 - Current

Test Manager and Test Environment Manager

TATA CONSULTANCY SERVICES
01.2021 - 12.2021

Test Environment Manager

QualiTest
12.2019 - 12.2020

Test Environment Manager

Wipro Technology
08.2012 - 11.2019

Operations Manager

Renovation and Automation Services(On Contract Role of Wipro)
11.2010 - 08.2012

RF Engineer

GTL
11.2009 - 11.2010

System Engineer

Madhukan Financial Services
11.2008 - 07.2009

MBA - Business Analytics

Alliance University

B.Tech. - Computer Science

BPUT

12th -

Vikas Educational Institute

10th -

St.Vincent's Convent School

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Bimohit Patnaik