BIMUGDHA DAS MAHANTA
Trainer
Abu Dhabi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
19
19
years of post-secondary education
6
6
Certifications
Work History
Head of Sales and Operations
Bhuban'S Garden
10.2021 - Current
- Delivered engaging presentations at industry events, showcasing company offerings and attracting prospective clients.
- Analyzed market trends to identify new opportunities for business expansion and growth
- Drove international business expansion by establishing global distribution channels and forging strategic alliances with overseas partners
- Developed strong client relationships for improved customer satisfaction and repeat business
- Handled customer relations issues, enabling quick resolution, and client satisfaction
- Built strong relationships with clients by following up on previous purchases and suggesting new products
Freelance Trainer (Soft Skills and Personality Development)
03.2021 - Current
- Implemented blended learning approaches using e-learning platforms alongside traditional classroom instruction for maximum flexibility
- Improved participant collaboration by designing group activities that fostered teamwork and communication skills
- Evaluated participant progress through assessments, providing constructive feedback to support continuous improvement and skill development
- Scheduled and taught in class and online courses to increase learning opportunities
Personality Development and Soft Skills Trainer
Jettwings
06.2019 - 02.2021
- Training (Personality Development, Interview skills, Etiquette, Communication, etc.) students enrolled under different Government projects named DDU-GKY, Seekho aur Kamao and Tribal Affairs
- Overall management and execution of Operations & Trainings of the center
- Assisting the Academic and the Placement team
- Providing Soft Skills training to the candidates
- Monitoring the growth and development of individual soft skills.
Account Manager
Aakhya Media Services
08.2016 - 12.2018
- Organized FAM trips for the Government of Gujarat
- Responsible for day-to-day account management, social media management, event coordination and management, handling media relations for the Embassy of Japan
- Responsible for content development and management for the Small Farmers' Agribusiness Consortium and National Skill Development Corporation
- Provided support on R&D and preparing client pitches for new business pitches
- Organized events such as Japanese Sake tasting, tea tasting ceremony, sports exchange program for the Embassy of Japan.
Sr, Credit Analyst
American Express India Private Limited
05.2013 - 04.2016
- Responsible for driving team scores
- Responsible for my fellow team members to help achieve the target and maintain CSAT scores
- Along with my core job, I helped my team mates through regular call monitoring, effective coaching and feedback to derive results.
Operations Analyst
Convergys India Private Limited
03.2012 - 05.2013
- Handled inbound customer service for calls of AT&T U-verse as a technical support providing assistance in phone, television and internet troubleshooting and achieve CSAT scores on a monthly basis
- Managing overall Training and Operations as a Leader for 6 consecutive batches
- This included driving performance with effective troubleshooting, Team meeting, Coaching & Feedback, and driving CSAT scores.
Trainer/Quality Coach
iCare Solutions
04.2009 - 01.2012
- Identifying and researching key areas for development of the process
- Preparing course modules and questionnaire
- Identifying different training needs
- Administering and coordinating training activities and sessions
- Mentoring the trainees during their OJT (On Job Training) period
- Feedback & coaching to the trainees keeping in mind the individual's learning curve
- Conducting assessments
- Call monitoring and calibration with client.
- Improved employee performance by designing and implementing effective training programs
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development
- Analyzed team performance and identified opportunities for additional training
Education
10th -
Paramount City High School
Assam, India 01.1986 - 02.2000
12th -
Icon Academy
Assam, India 01.2000 - 01.2002
Graduation in Arts -
Sunrise University
Rajasthan, India 06.2013 - 07.2016
Skills
Training
Certification
Completed Spanish language level A1.1 from Cervantes
Timeline
Head of Sales and Operations
Bhuban'S Garden
10.2021 - Current
Freelance Trainer (Soft Skills and Personality Development)
03.2021 - Current
Personality Development and Soft Skills Trainer
Jettwings
06.2019 - 02.2021
Account Manager
Aakhya Media Services
08.2016 - 12.2018
Graduation in Arts -
Sunrise University
06.2013 - 07.2016
Sr, Credit Analyst
American Express India Private Limited
05.2013 - 04.2016
Operations Analyst
Convergys India Private Limited
03.2012 - 05.2013
Trainer/Quality Coach
iCare Solutions
04.2009 - 01.2012
12th -
Icon Academy
01.2000 - 01.2002
10th -
Paramount City High School
01.1986 - 02.2000
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