BIMUGDHA DAS MAHANTA
Trainer
Abu Dhabi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
19
19
years of post-secondary education
6
6
Certifications
Work History
Head of Sales and Operations
Bhuban'S Garden
10.2021 - Current
- Delivered engaging presentations at industry events, showcasing company offerings and attracting prospective clients.
- Analyzed market trends to identify new opportunities for business expansion and growth
- Drove international business expansion by establishing global distribution channels and forging strategic alliances with overseas partners
- Developed strong client relationships for improved customer satisfaction and repeat business
- Handled customer relations issues, enabling quick resolution, and client satisfaction
- Built strong relationships with clients by following up on previous purchases and suggesting new products
Freelance Trainer (Soft Skills and Personality Development)
03.2021 - Current
- Implemented blended learning approaches using e-learning platforms alongside traditional classroom instruction for maximum flexibility
- Improved participant collaboration by designing group activities that fostered teamwork and communication skills
- Evaluated participant progress through assessments, providing constructive feedback to support continuous improvement and skill development
- Scheduled and taught in class and online courses to increase learning opportunities
Personality Development and Soft Skills Trainer
Jettwings
06.2019 - 02.2021
- Training (Personality Development, Interview skills, Etiquette, Communication, etc.) students enrolled under different Government projects named DDU-GKY, Seekho aur Kamao and Tribal Affairs
- Overall management and execution of Operations & Trainings of the center
- Assisting the Academic and the Placement team
- Providing Soft Skills training to the candidates
- Monitoring the growth and development of individual soft skills.
Account Manager
Aakhya Media Services
08.2016 - 12.2018
- Organized FAM trips for the Government of Gujarat
- Responsible for day-to-day account management, social media management, event coordination and management, handling media relations for the Embassy of Japan
- Responsible for content development and management for the Small Farmers' Agribusiness Consortium and National Skill Development Corporation
- Provided support on R&D and preparing client pitches for new business pitches
- Organized events such as Japanese Sake tasting, tea tasting ceremony, sports exchange program for the Embassy of Japan.
Sr, Credit Analyst
American Express India Private Limited
05.2013 - 04.2016
- Responsible for driving team scores
- Responsible for my fellow team members to help achieve the target and maintain CSAT scores
- Along with my core job, I helped my team mates through regular call monitoring, effective coaching and feedback to derive results.
Operations Analyst
Convergys India Private Limited
03.2012 - 05.2013
- Handled inbound customer service for calls of AT&T U-verse as a technical support providing assistance in phone, television and internet troubleshooting and achieve CSAT scores on a monthly basis
- Managing overall Training and Operations as a Leader for 6 consecutive batches
- This included driving performance with effective troubleshooting, Team meeting, Coaching & Feedback, and driving CSAT scores.
Trainer/Quality Coach
iCare Solutions
04.2009 - 01.2012
- Identifying and researching key areas for development of the process
- Preparing course modules and questionnaire
- Identifying different training needs
- Administering and coordinating training activities and sessions
- Mentoring the trainees during their OJT (On Job Training) period
- Feedback & coaching to the trainees keeping in mind the individual's learning curve
- Conducting assessments
- Call monitoring and calibration with client.
- Improved employee performance by designing and implementing effective training programs
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development
- Analyzed team performance and identified opportunities for additional training
Education
10th -
Paramount City High School
Assam, India 01.1986 - 02.2000
12th -
Icon Academy
Assam, India 01.2000 - 01.2002
Graduation in Arts -
Sunrise University
Rajasthan, India 06.2013 - 07.2016
Skills
Training
Sales and Marketing
Customer Service
Collections of Credit Card Bills
Business Development
Public Relations
Sales operations
Sales Presentations
Certification
Completed Spanish language level A1.1 from Cervantes
Timeline
Head of Sales and Operations
Bhuban'S Garden
10.2021 - Current
Freelance Trainer (Soft Skills and Personality Development)
03.2021 - Current
Personality Development and Soft Skills Trainer
Jettwings
06.2019 - 02.2021
Account Manager
Aakhya Media Services
08.2016 - 12.2018
Graduation in Arts -
Sunrise University
06.2013 - 07.2016
Sr, Credit Analyst
American Express India Private Limited
05.2013 - 04.2016
Operations Analyst
Convergys India Private Limited
03.2012 - 05.2013
Trainer/Quality Coach
iCare Solutions
04.2009 - 01.2012
12th -
Icon Academy
01.2000 - 01.2002
10th -
Paramount City High School
01.1986 - 02.2000