BINDHU P. SOMANPILLAI
KOCHI
Summary
Seasoned IT Professional with a strong background in Technology, Business, seeking a challenging role as an IT Technical Account Manager. Skilled in managing diverse teams, leveraging technical expertise to deliver exceptional client service and there by driving business growth for the organization. Committed to providing innovative IT solutions and fostering strong customer relationships. Adept at navigating complex technical landscapes and leading successful project implementations. A go-getter with a participative leadership style to achieve the outcome. Above all, I am an empathetic, ethical person who is committed to fair practices within the organization.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Development Manager
IBM Software Labs
KOCHI
2022.10 - Current
- I am leading a product development team In IBM Software Labs in solutioning and developing a unified cloud platform framework for the IBM products to be onboarded as a SaaS.
- Led the team of developers in the successful implementation and delivery of the cloud platform solution for its successful release and helping the internal service team to integrate with the solution seamlessly.
- Program managed and Collaborated with cross-functional teams to define project scope, objectives, and deliverables, ensuring alignment with business goals and strategic initiatives.
- Developed and executed comprehensive development strategies, including resource allocation, budget management, and risk mitigation, resulting in improved team productivity.
- Driven recruitment and on boarding of new staff members.
- Mentored and coached junior team members, fostering their professional growth and development, resulting in improvement in employee retention and overall team performance. Provided training on new technologies or tools used by the development team. Strategically used industry-specific tools to direct product development efforts
- Monitored project progress and provided regular updates to stakeholders.
Principal Consultant/Senior Project Manager
Infosys
THIRUVANATHAPURAM
2013.02 - 2022.10
- Played diverse roles during my 9.8 years tenure in Infosys, such as Principal Consultant, Program Manager and Senior Project manager, covering below job responsibilities.
- Delivery ownership and program management of multiple customer accounts with more than 10 project tracks and a team size of 70-75 members in data and analytics unit.
- Reviewed and approved project plans prior to implementation.
- Assigned and reviewed work of IT project managers.
- Recruited, trained and supervised Project staff.
- Controlled operational IT budget and expenditures within department parameters.
- Customer interfacing and communications with product owners, VP, IT operations, on respective project progress, release timelines and risks and issues.
- Publish product release roadmap and drive modernization initiatives with customer.
- Financial management of the account including revenue growth targets, project margin improvements, deal pricing estimation, budgeting and invoicing.
- Effective Resource management by improving utilization and resource upskilling initiatives
- People Management and aspiration management and employee development for the team.
- Driven business development activities in-line with the existing projects by proactive proposal pitches and also driven RFPs for new opportunities outside the managed client accounts at org level.
Associate Technical Manager,
Arbitron Technology Services
KOCHI
2010.06 - 2013.02
- Project Management of multiple releases for two web application products in J2EE, JSP, Struts and JQuery.
- Updated project plans based on changing objectives, specifications and staff availability.
- Developed and maintained processes and technology roadmap to achieve business objectives.
- Managed personnel resources by assigning tasks, evaluating performance, providing feedback, identifying training needs and recommending promotions or terminations.
- Performed root-cause analysis of issues impacting system performance and developed corrective actions as needed.
- Release timeline planning and coordination with IT Director,product owner and other cross functional teams ensuring the timely go-live of the product.
Senior Associate
Cognizant Technology Solutions
Kochi
2007.11 - 2010.06
- Performed the role of Project Lead and provided technical mentoring and guidance to the team.
- Involved in requirement capture, design, implementation and testing.
- Managed the project in quality management system.
- Task assignment to the developers and monitoring of its completion as per the timeline.
- Status update to the management.
Project Leader
Wipro Technologies
KOCHI
2006.03 - 2007.10
Senior Engineer
General Electric
Hyderabad
2003.04 - 2006.05
Consultant/System Engineer
CDAC-ACTS
PUNE
2001.01 - 2003.04
Education
M.Tech -
Indian Institute of Technology Bombay
Mumbai2001-01
Skills
Skills
- Leadership & People Management
- IT customer success management.
- Program Management
- Product Development.
- Software Development (Web Technologies & Cloud, Big Data Analytics, Data Engineering and Business Intelligence).
Technology
MSBI,SSIS,SSRS, Hadoop, Spark, Scala, Python, Powershell, Kubernetes,OpenShift
IBM cloud, AWS, GCP
Tools
Github,JIRA, Confluence, Microsoft projects
Affiliations
An active participant and contributor in driving CSR initiatives in the organizations I have worked so far.
Functioned as a mentor for a group of women employees in the current delivery unit.
Accomplishments
- Won Infosys Award for Excellence in 2019, March for driving initiatives towards flood relief activities in Kerala.
- Instrumental in starting five new customer account and managed to grow all three accounts with multiple projects running which ensured a revenue growth of 20%, 40% and 60% respectively.
- Achieved highest possible customer satisfaction scores (7/7) on 3 of the projects handled.
- Took over the responsibility of one of the high risks projects in Arbitron (3 months before the release date) to fix the issues and delivered the project on time with quality and exceeded expectations. Project delivered with 4.9/5 customer satisfaction rating.
- Won customer appreciation in Infosys for excellence in delivering projects on time.
- Won the Appreciation Award from Arbitron India for best process implementation in the projects handled.
- In Cognizant, led the Process Engineering Group (PEG) for CMMI SCAMPI appraisal.
- In Cognizant, as the project Lead, represented the project in CMMI level 5 external audit.
- Won the Appreciation Award in Cognizant for excellence in performance.
- “Feather-in-the-cap” award for work excellence in Toshiba OEM project from Wipro.
- Above & Beyond Award for test process documentation from Wipro
- Management Award from GE for the contribution in the project work excellence
- Pat-on-The-Back award from GE for the work excellence in the project
Certification
Past Certifications
- AWS certified Solutions Architect Associate
- AWS certified cloud practitioner
- Google cloud Professional Architect
- Certified Scrum Master
- Project Management Professional
- SAFe Agile
Languages
English
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
References
References available upon request.
Timeline
Senior Development Manager
IBM Software Labs
2022.10 - Current
Principal Consultant/Senior Project Manager
Infosys
2013.02 - 2022.10
Associate Technical Manager,
Arbitron Technology Services
2010.06 - 2013.02
Senior Associate
Cognizant Technology Solutions
2007.11 - 2010.06
Project Leader
Wipro Technologies
2006.03 - 2007.10
Senior Engineer
General Electric
2003.04 - 2006.05
Consultant/System Engineer
CDAC-ACTS
2001.01 - 2003.04
M.Tech -
Indian Institute of Technology Bombay
Past Certifications
- AWS certified Solutions Architect Associate
- AWS certified cloud practitioner
- Google cloud Professional Architect
- Certified Scrum Master
- Project Management Professional
- SAFe Agile
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