BINDHU V S
HOSPITALITY PROFESSIONAL
Doha,DA
Summary
Dedicated and adaptable professional with over 10 years of experience in hospitality and administrative roles, currently applying strong organizational and interpersonal skills as a teacher. Seeking to transition back into the hospitality/administration sector where my customer service expertise, attention to detail, and ability to manage diverse responsibilities can contribute to team success and operational excellence.
Overview
14
14
years of professional experience
11
11
years of post-secondary education
Work History
TEACHER
BRITISH MODERN INTERNATIONAL SCHOOL
08.2023 - Current
- Teach core academic subjects and electives using innovative teaching methods tailored for different learning styles.
- Assess student progress and performance through a variety of methods, such as quizzes, exams, and assignments.
- Research and design engaging lesson plans and present it in a comprehensive manner using visual and audio means to facilitate learning.
- Collaborate with other teachers, parents and stakeholders and participate in regular meetings.
- Maintain accurate and up-to-date records of student attendance, grades, and other relevant information in accordance with school policies.
OPERATIONS ASSOCIATE
MIRAL EXPERIENCES LLC
03.2022 - 11.2022
- Company Overview: FERRARI WORLD, ABU DHABI
- Greeting guests upon arrival, deliver information spiels and directions to the guest.
- Enforce ride restrictions and recommendations.
- Ensuring the safe operation of mechanical riding devices and vehicles, following established operating procedures and safety guidelines.
- Resolving guest issues by identifying source of complaint and formulating corrective action with Team leader.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Operating rides and attractions effectively, following ride schedules and ensuring smooth and timely operations.
- Responding to guest inquiries, concerns, and requests promptly and courteously, providing excellent customer service.
- Increased customer satisfaction by implementing feedback systems to directly address concerns and improve service delivery.
ADMINISTRATIVE ASSISTANT
SOLWEARTH ECOTECH PRIVATE LIMITED
06.2019 - 11.2021
- Provides administrative support to ensure efficient operation of office.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Carried out administrative duties such as filing, typing, copying, binding, scanning etc.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
GUEST RELATIONS CUM RESERVATIONS ASSISTANT
KERALA TOURISM DEVELOPMENT CORPORATION LTD
03.2011 - 03.2019
- Effectively developed, managed, and led the Front Office team to deliver exceptional service, ensuring a seamless guest experience.
- Handled Central Reservations for Kerala Tourism Development Corporation for 8 years, specializing in the design and costing of KTDC Tour Packages.
- Orchestrated travel accommodations for diverse clientele, including groups, couples, executives, and special needs clients, ensuring personalized and tailored experiences.
- Provided superior customer service by anticipating customer needs, addressing concerns promptly, and serving as the primary interface for customer relations.
- Confirmed reservations in the system, meticulously reviewing and updating all pertinent information to guarantee accuracy.
- Designed and executed exquisite travel itineraries and holiday packages for both domestic and international travelers, ensuring memorable and seamless journeys.
- Expertly handled customer objections, complaints, and comments, demonstrating exceptional problem-solving skills and maintaining a positive customer experience.
- Played a pivotal role in training and supervising trainees over an 8-year period, contributing to the professional development of new team members.
- Represented office personnel and the company brand in regular client correspondence, embodying the organization's commitment to excellence.
- Collaborated with the sales staff to discuss and implement sales strategies, contributing to the improvement of occupancy levels and revenue growth.
- Maintained accurate and updated guest records, including contact information, preferences, and special requests.
Education
Masters - Tourism Administration
Mahatma Gandhi University
Kottayam, Kerala 03.2011 - 03.2019
Bachelor of Science - Botany
University of Kerala
Thiruvananthapuram, Kerala 05.2006 - 05.2009
Skills
Team leadership
References
Available upon request
Timeline
TEACHER
BRITISH MODERN INTERNATIONAL SCHOOL
08.2023 - Current
OPERATIONS ASSOCIATE
MIRAL EXPERIENCES LLC
03.2022 - 11.2022
ADMINISTRATIVE ASSISTANT
SOLWEARTH ECOTECH PRIVATE LIMITED
06.2019 - 11.2021
GUEST RELATIONS CUM RESERVATIONS ASSISTANT
KERALA TOURISM DEVELOPMENT CORPORATION LTD
03.2011 - 03.2019
Masters - Tourism Administration
Mahatma Gandhi University
03.2011 - 03.2019
Bachelor of Science - Botany
University of Kerala
05.2006 - 05.2009
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