Bindhuja Muthyala

• Roles performed: Associate Customer Success Executive, Corporates, Small, Mid-Market.
• Handled small and medium business legal retention, and cross-selling, upselling TR products.
• Closed renewals and upsell opportunities for an assigned geography and/or leads assigned as part of a pooled resource group.
• Identifying the best virtual channel for engagement with customers.
• Understanding specific customer archetypes and needs, which are most prevalent within the subsegment and territory.
• Handled all escalations from the Digital Chat assistant.
• Supported in developing and executing territory growth strategies.
• Uses an automated, insight-driven salesforce workflow to progress deals.
• Led cross-functional teams to enhance operational efficiency and collaboration.
• Developed strategic initiatives to improve client engagement and satisfaction.
• Analyzed market trends to inform business strategy and decision-making.
• Facilitated training sessions for new employees on company policies and best practices.
• Coordinated project timelines and deliverables across various departments.
• Implemented process improvements to streamline workflows and reduce bottlenecks.
• Managed stakeholder communications to ensure alignment on project goals.
• Developed and implemented strategies to increase executive efficiency.
• Created reports summarizing progress against organizational goals and objectives.
• Organized and facilitated regular meetings with senior management teams.
• Conducted market research and analysis to identify potential business opportunities.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Created effective business plans to focus strategic decisions on long-term objectives.
• Managed stakeholder relationships to ensure alignment on key strategic objectives.

Designation: Inside Sales Representative, North America Voice and Chat.

** Roles performed:

• Establishing Dell as a trusted technology partner by selling a wide range of Dell technology solutions and products.
• Being a team player and delivering the metrics according to the business needs.
• A complete end-to-end assistance to the customers, from suggesting the products on usage to post-sale service, like getting the technical assistance to the customer in case of repair in the future.
• Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
• Negotiated prices, terms of sale and service agreement to close transactions.
• Cross-sold additional products or services based on customer needs.
• Being versatile and taking up the challenges.
• Being up to date with the technology to assist customers better.
• Doing additional courses, like the Intel Edge program.
• Participated in cross-functional meetings to align sales efforts with company goals.
• Supported the company on Black Friday, Cyber Monday, and Boxing Day by extending the services.
• Generated leads through cold calling potential clients.
• Contributed ideas for improving internal processes related to sales operations.
• Ensured compliance with all applicable laws and regulations related to selling practices.
• Utilized CRM software to track leads and manage sales pipeline effectively.
• Provided timely support to customers, addressing inquiries and resolving issues.
• Trained new team members on sales processes and product knowledge.