Lakshmi Priya P.U

provide Project Management /operational support to all Application Support & Development projects for the multiple accounts supported.

• Played a vital role in setting up project management office tools, process & control to improve the governance of the projects.
• Rigorously followed up /worked with project teams to develop culture by following best practices and process.
• Worked with technical leads to increase resource utilization, improve margins and optimize pyramid.
• Restructuring documentation on SharePoint & Confluence and ensure its updated regularly.
• Performing Project Management duties. (Staffing, Onboarding, Forecast, Invoicing, Financial reporting, metrics reporting etc.)
• Worked closely with resource management team/Recruitment team to fulfill open demands.
• Work on Effort/Estimation pricing tools and help in preparing payment schedules for pursuits and create CR documents and SOW.
• Own & Maintain Effort planning tools ETC (Estimate to complete) to ensure margins and other financials are in line with the budget.
• Support and help project / team with their operational issues/challenges.
• Coordinated for HR connect sessions, account/ leadership meeting, team level monthly recognitions, Client visits & domain trainings.
• Supported multiple accounts spread across multiple locations with team sizes > 250+

• Coordinate budget process including control and report on program costs and deviations from budget/plans.
• Assist in development and maintenance of global rollout schedule.
• Maintain master repository of key program documentation regarding quality audits, global procedures and QMS.
• Arrange meetings for project team including co-ordination of project team meetings and external events.
• Monitor status of project and distribute information accordingly to respective team members.
• Project controlling tasks including reporting/statistics.
• Content-related tasks such as presentation preparation for team or customer meetings.
• Act as Financial Project Analyst is focal point to capture and report financial and other metrics of engagement(s) and/or project(s).

Delivery and Contractual Reporting

• Preparation of Weekly and Monthly Contractual reports.
• Preparation of Weekly and Monthly delivery status report, Tracking sheet, etc.
• Preparing Governance report which is shared with customer on monthly and quarterly basis and work on action plans relating to Customer Escalations.
• Helped in preparation of Business Continuity Plan for account.
• Created Induction Manual and maintain same.
• Created process documents for various PMO activities to ensure smooth process flow.
• Preparation of various presentations for PMO.

Operations and Logistics

• Space Management for project teams.
• Support Networks & Infrastructure related needs of the project teams.
• Arranging logistics required for Customer Visits and advertisement campaign.
• Support for project related travel and reimbursement.

Invoicing and Resource Management

• Coordinating with delivery team, Finance team for timely completion of invoicing
• Preparation of FTE Roster for Revenue projections
• Resource Fulfillment (Forecast, Follow up, Closure, Allocation, Release) with support from RMG team.
• Managed vendor relationships, staff augmentation, and contract management for freelancers.

Instrumental in handling Client Service, Project Management, Account Strategies, Media Plan & Digital Sales (Including New Sales Pitch).

• Building strong relationships with Google channel managers to acquire new projects.
• Responsible for preparing Quarterly business new acquisition & renewal Projections.
• Building a strong relationship between both internal and end advertisers.
• Strongly coordinates with internal team to follow roadmap suggested for each accounts.
• Responsible for meeting each advertiser account’s scope.
• Responsible for SMB success rate through Digital campaigns & services.
• Responsible for winning renewal process, UPSELL & CROSSELL.
• Highest Client Retention winner.
• Coordinates in organizing external and internal inhouse events, business meetings.