Bindhya S
Bangalore
Summary
A solution-driven dynamic in Customer Service for more than 7 years of Experience in supporting customers for their business issues. PROFILE SNAPSHOT Gained significant exposure in Customer Services. Sound knowledge of working on SAP, Oracle applications & Salesforce. Flair for adapting quickly to dynamic business environments and adopting pragmatic approach in improvising on solutions and resolving complex business issues.
Overview
10
10
years of professional experience
2013
2013
years of post-secondary education
Work History
CCSS Representative
HSBC
05.2021 - 07.2022
- Processing Purchase request & creation of Purchase Orders.
- Handling loan closure.
- Processing payments for international account.
- Handling Debit card issues.
- Raising complaints of the client with any banking issues.
- Handling fraudulent issues on the account.
- Resolving any account queries for the client.
- Sending signed purchase orders to vendor.
- Performing quality check of PO’s created by the team members.
- Coordinating with on shore team to fulfill the request for the client.
- Handling Queries
Senior Customer Service Representative
Accenture Services Pvt. Ltd.
01.2018 - 08.2020
- Participating in cross training with other process and assigned monthly team & individual targets
- Monthly/weekly dashboard presentations for clients and Accenture management
- Updating status reports on a daily basis and Day end report
- Serving as first point of contact for the clients for any issues and queries
- Adhering to client's procedures/controls and escalating unusual items to the team lead or next level
- Enhancing/streamlining business processes
- Documenting Reports on daily basis for monitoring team performance against SLA's & FAD's
- Training new Joiners in the process
Customer Support Executive
GS Management (BESCOM)
05.2014 - 12.2017
- Worked as Customer Support Executive in 24
- 7 called 1912
- Preparing Monthly and Quarterly reports
- Monitoring calls and providing feedback on real time basis
- Identifying bulk issues in an open Inventory
- Contact the service desk to address the client issues directly
E-mail and Chat Support Executive
IBM
01.2013 - 01.2014
- Supported as E-mail and Chat Support Executive
- Supported Bharathi Airtel for CUG (closed user group) Customers
Education
B.A - Psychology
MLACW -Bangalore University
Skills
- Enthusiasm
- Motivation
- Positive attitude
- Professionalism
- Customer support
- Escalation management
- Call center experience
- Order fulfillment
- Service recommendations
Disclaimer
I do hereby declare that the above declarations given by me are true to the best of my knowledge and concern., Bangalore, Bindhya
Professionalqualifications - Education
B.A Psychology, MLACW - Bangalore University, 2013
Timeline
CCSS Representative
HSBC
05.2021 - 07.2022
Senior Customer Service Representative
Accenture Services Pvt. Ltd.
01.2018 - 08.2020
Customer Support Executive
GS Management (BESCOM)
05.2014 - 12.2017
E-mail and Chat Support Executive
IBM
01.2013 - 01.2014
B.A - Psychology
MLACW -Bangalore University
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